Ordered items , informed that they were made to order and also informed that it could poss be up too 2 months to receive item. Then a follow up email informing items were despatched with track number... See more
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Review summary
Created with AI, based on recent reviews
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My first order with this company. My initial parcel came quickly but the switch i ordered had two different colours inside. Should have been black nickel but included antique brass. I could not fault... See more
Ordered new light switches, as mine were discontinued. Quentin was very helpful in sorting a replacement, and when they arrived still a problem with new ones but they sorted it out quickly. Great ser... See more
Unfortunately the wrong product was received and I telephoned on Monday morning to query this. It was explained that the product I ordered was out of stock with no lead time as to when it would... See more
Company details
Contact info
Unit 7, 129-133 Roebuck Road, KT9 1EU, Chessington, United Kingdom
- 0208 783 9995
- sales@ukelectricalsupplies.com
- www.ukelectricalsupplies.com
4.7
Excellent
6K reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Good product at a good price and…
Good product at a good price and delivered on time.
February 11, 2026
Competitive Pricing
Always swift delivery. Great choice of products and pricing very competitive.
February 9, 2026
Great service.
Ordered new light switches, as mine were discontinued. Quentin was very helpful in sorting a replacement, and when they arrived still a problem with new ones but they sorted it out quickly. Great service, and speaking with real people on the telephone.
February 11, 2026
Sent out alternative items that aren’t on website.
Ordered 4 different types of Appleby metal back boxes, 1 set was Appleby, 2 others sent out were Tower and the last set was Veritage. The latter 2 brands aren’t even sold on their website.
When I placed the order, Appleby was showing as in stock, on the day of delivery again in stock, yet when I questioned the company, they said it was out of stock, no idea when new items back in, so they sent alternatives.
The alternatives I could’ve picked up from Screwfix or B&Q etc, but it was more the point that I wasn’t told of alternatives being sent out, the website didn’t show out of stock either.
Return was arranged and collected, just waiting on refund. ( ordered elsewhere, received correct items the next day)
February 6, 2026
Reply from UK Electrical Supplies
Hi Steven,
We’re sincerely sorry for your unsatisfactory shopping experience on this occasion. When our sales team realised that there were stock issues with the brand of your choice, they absolutely should’ve contacted you before sending an alternative. They’ve been reminded of this in order to avoid similar mistakes in the future. Also, because we don’t want our site to be misleading, we’ve removed the Appleby branding from the products in question. This will free us up to provide other brands with better stock availability.
Regarding our site display, I’d like to offer some context on how we manage our inventory. Because we list a vast volume of products, it isn’t possible to keep every item physically on our shelves at all times. Instead, we work closely with our suppliers to source and ship items within our standard delivery window.
While we strive to update our site in real-time whenever we’re alerted to a delay, the nature of this system means that a listing isn't always a 1:1 guarantee of immediate stock. We’re constantly working to make these availability windows clearer to avoid surprises like this.
Kind regards,
David
UK Electrical Supplies
Good and prompt service
February 5, 2026
Bespoke products
Very east process only issue was deliver time but that was due to me ordering a Bespoke product.
February 5, 2026
All goods arrived on time
All goods arrived on time , one switch was wrong but was sorted out and arrived next day at no extra cost. Very pleased with service.
February 5, 2026
Exceptional value for money
Exceptional value for money. Good quality product and a speedy delivery! Thank you ☺️
January 28, 2026
Excellent service
Excellent service, very responsive to my enquiry, identified the correct part that I needed and was dispatched and received with 24 hours!
January 28, 2026
Excellent range and easy to use website…
Excellent range and easy to use website for ordering
January 28, 2026
Excellent experience all round
Excellent experience all round. Rebecca in the sales team helped us locate a product as our was no longer manufactured. Response times were same day and the item arrived swiftly. Thank you A++
January 23, 2026
Good products
Good products. Kept notified of delivery and delivered quickly. Can't fault
January 22, 2026
Found the exact replacement for a…
Found the exact replacement for a failed part and it was delivered quickly.
January 21, 2026
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