Ordered items , informed that they were made to order and also informed that it could poss be up too 2 months to receive item. Then a follow up email informing items were despatched with track number... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My first order with this company. My initial parcel came quickly but the switch i ordered had two different colours inside. Should have been black nickel but included antique brass. I could not fault... See more
Ordered new light switches, as mine were discontinued. Quentin was very helpful in sorting a replacement, and when they arrived still a problem with new ones but they sorted it out quickly. Great ser... See more
Unfortunately the wrong product was received and I telephoned on Monday morning to query this. It was explained that the product I ordered was out of stock with no lead time as to when it would... See more
Company details
Contact info
Unit 7, 129-133 Roebuck Road, KT9 1EU, Chessington, United Kingdom
- 0208 783 9995
- sales@ukelectricalsupplies.com
- www.ukelectricalsupplies.com
4.7
Excellent
6K reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent Customer Service!
January 20, 2026
Despite indicating that we do not need…
Despite indicating that we do not need you to dispatch the order, you always dispatch it without asking. That makes the case wrong and more expensive. now we are dealing with local customs.
January 19, 2026
Reply from UK Electrical Supplies
Hi MENGİ-YAY,
Please accept our humblest apologies for the trouble that you experienced with your order on this occasion. After taking a closer look at the member of our team who was responsible for this error, other issues came to light. Therefore, this individual is no longer a member of our team. We sincerely hope that you'll consider using us again in the future and give us a chance to demonstrate that we both can and will provide better service.
Kind regards,
David
UK Electrical Supplies
Trendi x 2 ,uk 2plug wall socket in blue
Ordered items , informed that they were made to order and also informed that it could poss be up too 2 months to receive item. Then a follow up email informing items were despatched with track number. Brilliant items brilliant correspondence and brilliant delivery. Definitely a company i will use again for electrical items . Many thanks
January 15, 2026
Needs improvement⁸
Had the items I wanted at a good price but ordered on 17 Dec delivered 11 jan
January 8, 2026
Reply from UK Electrical Supplies
Hi,
Thank you for sharing your feedback with us. While we are glad we had the items you were looking for at a great price, we sincerely apologize for the length of time it took for your order to arrive. We aim for much faster delivery, but in this instance, your order coincided with the peak holiday season, which unfortunately led to delays with our suppliers. We understand how frustrating it is to wait longer than expected for an order, and we are working hard to improve our logistics during these high-volume periods. We value your business and hope to provide you with a much swifter experience next time.
Kind regards,
David
UK Electrical Supplies
Satisfied client.
Following my order which was easy to complete, the items arrived in good time and were as expected, culminating in early completion of the job they were intended for. Thank You. BW
January 8, 2026
Outstanding Customer Services
I had a query about an item, I wasn't sure if it was what I needed. I sent an email on Sunday afternoon and first thing Monday morning I received a reply from customer services, which was an incredible turnaround , but what made it more amazing is that customers services had contacted the supplier and attached their reply. With the infomation provided I confidently placed my order, which was delivered two days latter
January 8, 2026
Order them well in advance
Product is good but I ordered on the 20th Dec was told on the 2nd of Jan I would recieve them the 5th they turned up on the 10th very poor really considering your paying £5.99 for delivery
January 10, 2026
Reply from UK Electrical Supplies
Hi Mike,
Thank you for your feedback. We are pleased to hear that you’re happy with the product quality, but we want to sincerely apologize for the delay in your delivery. We completely understand how frustrating it can be when delivery times don’t match expectations. That’s why, during the holiday season, our site features multiple advisories stating “there may be delays to some orders in the run-up to, and during, the holiday period. Items may take longer than any expected lead times displayed on products.”
Also, looking back through our emails, we can see that you were told that your delivery would be with you “the w/c the 5th of Jan.”, not specifically on the 5th itself. Thank you for your patience; we hope to have the chance to provide a much better experience next time.
Kind regards,
David
UK Electrical Supplies
Excellent customer service.
Unfortunately the wrong product was received and I telephoned on Monday morning to query this.
It was explained that the product I ordered was out of stock with no lead time as to when it would be available again so a similar product was sent. This did not meet my needs.
Collection of the product was arranged immediately without fuss and it was collected the next morning. A full refund was received two days later.
Overall excellent customer service.
January 5, 2026
Although not every item was in stock
Although not every item was in stock, the customer service was excellent, being both responsive and supportive.
December 31, 2025
Unprompted review
Trusted supplier
All items were not available, but good customer service: responsive and helpful.
December 16, 2025
Advertising stock that’s not there
Advertising stock that was clearly not in stock. Told the missing item would arrive by Saturday and it took till Tuesday. Given it was late they didn’t even send it next day delivery.
December 22, 2025
Reply from UK Electrical Supplies
Hi Eric,
We're sorry for the delay and subsequent inconvenience that you experienced with your order on this occasion. While we do maintain stock of a wide variety of items in our warehouses, we offer too many products on our website to keep them all on our shelves at any one time. As we explain in various places on our site (like the Delivery Info Tab on each product page), our standard delivery time frame is 2-5 working days. In the vast majority of cases, we are capable of getting the stock from our suppliers and passing it on to our customers within that time frame. Unfortunately, when it came to your order, our supplier let us down. This caused the delivery of one of your items to fall two days beyond our expected 2-5 working day window. We sincerely apologise for the trouble this has caused; we will strive to deliver a more prompt service in the future.
Kind regards,
David
UK Electrical Supplies
Arrived quickly
Arrived quickly, good value. One of the items arrived wrong but they were quick to resolve.
December 16, 2025
Great range of products and detailed information
Great range of products and detailed information. Easy transaction
December 15, 2025
The product is excellent
The product is excellent, although it took rather longer then anticipated to arrive.
The instructions are dreadful and require one to be psychic!
December 11, 2025
Great products and swift delivery
Great selection of products with an easy to navigate web site. Payment was easy and delivery was swift.
December 11, 2025
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