UK Electrical Supplies Reviews 

5,533
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 177 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpfulness of the staff and the ease of ordering. Many appreciate the competitive pricing and the quality of the products, with a wide selection available. Reviewers also consistently mention the swift delivery and secure packaging of their orders. However, some customers experienced issues with incorrect products being sent or delays in delivery, occasionally due to third-party suppliers. A few people also reported concerns about damaged packaging upon arrival and dissatisfaction with the return process.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and prompt delivery... See more

Product

Customers had positive experiences with product, frequently praising the quality, range, and value of items,... See more

Service

Customers consistently note positive experiences with service, often praising the excellent and helpful... See more

Order

People report positive experiences with order, highlighting the ease of the online ordering process and the... See more

Price

Clients share positive opinions on price, with many reviewers consistently highlighting competitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered items , informed that they were made to order and also informed that it could poss be up too 2 months to receive item. Then a follow up email informing items were despatched with track number... See more

Rated 5 out of 5 stars

My first order with this company. My initial parcel came quickly but the switch i ordered had two different colours inside. Should have been black nickel but included antique brass. I could not fault... See more

Rated 5 out of 5 stars

UK Electrical Supplies have a fantastic selection of products and sell the range of switches and sockets I have throughout my house. They had everything I wanted in stock and delivered quickly.

Rated 5 out of 5 stars

Ordered new light switches, as mine were discontinued. Quentin was very helpful in sorting a replacement, and when they arrived still a problem with new ones but they sorted it out quickly. Great ser... See more


4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(5,533)

162 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As usual we got a service we'd like to expect.

As usual the service was easy and straightforward. Once you've made you choices, the website checkout is clear and hassle free, the goods are packaged well and a efficient, reputable courier company is used for the shipping, which is particularly good for us, given that we're not mainland UK.

November 4, 2025
Rated 5 out of 5 stars

Although there was a slight delay in…

Although there was a slight delay in supplying my order this was not their fault but their third party supplier.
They kept me updated at all times about the state of the order and handled the situation very professionally.
Excellent company to deal with.

November 10, 2025
Rated 3 out of 5 stars

Website wrong item name emergency light

Unfortunately, i was disappointed when i opened my light to find it was emergency and not corridor sensor emergency mode. This has delayed urgent health and safety work. This has now meant the contractor is waiting for a light. I do like the way you can use amazon pay, customer support was good and quick to reply. This was a web site error which could have been prevented easily.

October 29, 2025
UK Electrical Supplies logo

Reply from UK Electrical Supplies

Hi Rio,
Please accept our humblest apologies for the erroneous information you encountered and the inconvenience it caused. The mistake on the site has been corrected now, thanks to your valuable input. We hope that you'll give us a chance to prove that we can do better with future orders.
Kind regards,
David
UK Electrical Supplies

Rated 5 out of 5 stars

Great service

Excellent customer service staff helped me out with a query before I made a purchase, followed by fast delivery. Can't praise then enough.

October 29, 2025
Rated 4 out of 5 stars

UK Electrical Supplies - increased efficiency needed

UK Electrical Supplies were immediately responsive & helpful in resolving a minor issue regarding a component provided via their supplier, although I failed to understand why the component could not have been sent directly from there supplier rather than being sent via UK Electrical Supplies. A somewhat protracted route generating increased delivery time/charges which had these additional charges not been incurred could have been deducted from the end price of the product - delivery time would also have been reduced by several days.

October 27, 2025

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