Ordered items , informed that they were made to order and also informed that it could poss be up too 2 months to receive item. Then a follow up email informing items were despatched with track number... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My first order with this company. My initial parcel came quickly but the switch i ordered had two different colours inside. Should have been black nickel but included antique brass. I could not fault... See more
Ordered new light switches, as mine were discontinued. Quentin was very helpful in sorting a replacement, and when they arrived still a problem with new ones but they sorted it out quickly. Great ser... See more
Unfortunately the wrong product was received and I telephoned on Monday morning to query this. It was explained that the product I ordered was out of stock with no lead time as to when it would... See more
Company details
Contact info
Unit 7, 129-133 Roebuck Road, KT9 1EU, Chessington, United Kingdom
- 0208 783 9995
- sales@ukelectricalsupplies.com
- www.ukelectricalsupplies.com
4.7
Excellent
6K reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Great products and swift delivery
Great selection of products with an easy to navigate web site. Payment was easy and delivery was swift.
December 11, 2025
Quick delivery
Quick delivery good price easy to find what you want. Would shop again no problem.
December 10, 2025
Delivery time was major issue
Delivery time was major issue . Had to stand down tradesmen due to expected delivery when it went 2 days over . When box ( of expensive switches / sockets ) arrived looked like it been through a pass the parcel game or played football with . Appalling service tbh . You need to change the courier you use because unfortunately I’m not using this service again . As for the goods …luckily not damaged but first delivery I had few weeks back was meant to be next day but alas took 48 hours . No updates from company either on delivery times or tracking . Courier failed spectacularly, and supplier should have been more concerned with customer service . Did complain but no feedback or apology .
December 8, 2025
Reply from UK Electrical Supplies
Hi Steve,
Please accept our humblest apologies for the issues you experienced with your orders. The items in your main order were listed with our standard delivery timeframe, which is 2-5 working days. You placed your order on the 2nd. Based on when the goods left us, they should've reached you by the 9th, but they ultimately arrived on the 10th. We understand that this was 6 working days after you placed your order, and we're sincerely sorry for the delay. This was down to our courier, who must be struggling during the current busy season. Unfortunately, they were also responsible for the state of the package, which you highlighted. We will certainly take your comments about this into consideration. Regarding communication and updates, we can see that you enquired on Sunday the 7th and that we replied to you on Monday the 8th and subsequently sent you your tracking information once the goods were on their way. Regarding your other order of items listed for Next Day Delivery, we can't find a record of that in our system. Did you use a different email address at that time?
Kind regards,
David
UK Electrical Supplies
Had issues with original light switch I…
Had issues with original light switch I ordered,contacted UK who had no hesitation in sending our a replacement and even sent a pre paid label so I could send back faulty switch,unable to fault there customer service,excellent.
December 5, 2025
Amazing service and pricing
December 4, 2025
Extensive range and fast delivery
Easy website, very competitive pricing and fast delivery. Would be nice if the order value on free delivery was a bit lower, that excludes some potential purchases
December 2, 2025
Great service
Excellent service items dispatched quickly and well packaged to avoid damage competitive prices definitely recommend
November 24, 2025
Easy to speak to
Easy to speak to person when I had a query. They sorted everything out and comfirmed thing in writing.
If only more businesses opperated this way life would be so less stressful.
Great company to deal with
November 25, 2025
Sockets and switches
Great as described, fast delivery and best prices for the product.
November 19, 2025
Extremely helpful and super efficient…
Extremely helpful and super efficient on delivery - thank you so much
November 24, 2025
As usual we got a service we'd like to expect.
As usual the service was easy and straightforward. Once you've made you choices, the website checkout is clear and hassle free, the goods are packaged well and a efficient, reputable courier company is used for the shipping, which is particularly good for us, given that we're not mainland UK.
November 4, 2025
Excellent service and great help on the…
Excellent service and great help on the phone.
November 21, 2025
Quality products
Have used this company many times. Quality products at very reasonable price. Would recommend highly. Excellent service
November 11, 2025
Great prices and customer support
Fantastic experience!
We got a really good price on the parts. There were a few minor issues (at no fault of UKElectricalSupplies) and Quenton was there to help every time.
Do recommend.
November 17, 2025
My order arrived really quickly and…
My order arrived really quickly and packaged well
November 11, 2025
Although there was a slight delay in…
Although there was a slight delay in supplying my order this was not their fault but their third party supplier.
They kept me updated at all times about the state of the order and handled the situation very professionally.
Excellent company to deal with.
November 10, 2025
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