Ultimo 

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Rated 5 out of 5 stars

What a pleasure. I decided to buy some lovely expensive pants for my fiancée before travelling to see her in China but left it a bit late. Thankfully Ultimo despatched the pants quickly and via... See more

Rated 3 out of 5 stars

Love the quality of the products but have had problems getting a good fit recently. I don't know if its the styles but whatever I try they simply don't fit me correctly which I find strange when I... See more

Rated 5 out of 5 stars

Ordered online. Useful chart for ordering a body which told you which size to get relative to both bra and dress size. Arrived quickly, no issues with delivery. Fits well, very comfortable. Would reco... See more

Company replied

Rated 3 out of 5 stars

A little disappointed. I'm sure they would be great on the right person and I can see why they are so popular. They will definitely hold you in a bit but you will likely spill out over other side's in... See more

Company details

  1. Lingerie Store

Information provided by various external sources

An icon of modern British lingerie. Shape your world with beautifully crafted, confidence-boosting underwear. Look and feel your best every day. The idea behind Ultimo stemmed from the realisation that there was a gap in the market for a comfortable cleavage enhancing bra. Ultimo set out to recreate the enhancement effect with the convenience, comfort and affordability of a quality everyday undergarment. Following three years of development, the Ultimo bra was invented with it's patented gel inserts and the bra was launched in August 1999. Ultimo now has a presence worldwide with a range of lingerie which has attracted the attention of international celebrities and the general public alike.


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Rated 5 out of 5 stars

Fast delivery

Fast delivery, absolute value for money and will only buy products from here in future due to excellent design and support!

March 31, 2018
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Rated 3 out of 5 stars

Love the quality of the products but…

Love the quality of the products but have had problems getting a good fit recently. I don't know if its the styles but whatever I try they simply don't fit me correctly which I find strange when I have other Ultimo bras already that are so comfortable.

I'm also very disappointed and somewhat surprised that its actually legal that you can't have a refund on 'sale' items.

March 28, 2018
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Rated 3 out of 5 stars

Returns not acknowledged

Products arrived pretty fast. I had to return an item and still awaiting a response from them or acknowledgement despite being asked to return by recorded delivery, a cost which they don't cover, to ensure a fast service.

March 26, 2018
Unprompted review
Rated 4 out of 5 stars

Wasteful Packaging

Would have been a 5 Star rating,but let down by the oversized packaaging for a solitary item. Excellent quality item and reasonable prices.

March 23, 2018
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Rated 5 out of 5 stars

Just the best

My daughter and i just love everything about Ultimo. From the quality , true to size fitting and ordering on the web .
We Highly reccomend to all beautiful ladies out there.

March 23, 2018
Unprompted review
Rated 3 out of 5 stars

Only ok

A little disappointed. I'm sure they would be great on the right person and I can see why they are so popular. They will definitely hold you in a bit but you will likely spill out over other side's instead. If you need something low front and back these will work because you will feel protected but they are not line or seam free for the average girl. They didn't work for me at my dress fitting today so hopefully I can return them but if not I will let you know.

March 23, 2018
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Rated 3 out of 5 stars

late delivery

only because I order the delivery for 3-5 days from when I ordered the items
but I got a email 4 days later saying that now in 3-5 days my order will be there
so now I'm stressing as if the order doesn't come in time I have nothing to wear for my party on Saturday night

March 21, 2018
Unprompted review
Rated 1 out of 5 stars

The bra cups were very over sized

The bra cups were very over sized. I’m normally 36 E, I think I could have dropped down to a D cup - not even DD would have fit. On a positive, delivery was fast and quality very good. A shame it was way out size wise.

March 20, 2018
Unprompted review
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Reply from Ultimo

Hi Victoria,

Many thanks for your feedback for your recent order with us.

We do apologise sincerely that this product was unsuitable and we are happy to investigate this matter further for you. We have not had similar feedback for this product so far, however if you are able to return this to us at your earliest convenience our Returns Team will inspect the product upon its return and look to resolve this for you as soon as possible.

We do apologise again for this matter and in the meantime if you have any queries at all please do not hesitate to contact us.

Kind regards,

Ultimo Customer Service

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Rated 3 out of 5 stars

Packaging!

The main issue I had was the packaging. I ordered 2 pairs of briefs; a suspender belt and a bra and they all arrived in separate boxes (each larger than a shoe box). It seemed crazy to have a tiny pair of briefs in such a big box!

Also there is not really a proper returns service as with most companies - I would like a paid return label.

March 16, 2018
Unprompted review
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Reply from Ultimo

Good Morning,

Many thanks for taking the time to leave a review for your recent orders with Ultimo. We sincerely appreciate all of the reviews that we receive from our valued customers and take all feedback on board.

We have looked into this for you regarding the packaging and can confirm that each item arrived in separate boxes because four separate orders were made. Our Warehouse Team try their best at all times to spot multiple orders from a single customer so that we can consolidate the parcels if approved by the customer, however unfortunately this is not always possible due to the high volume of orders that we receive each day. We do apologise sincerely for any inconvenience caused.

Unfortunately we do not currently offer free returns, however we sincerely appreciate your feedback regarding this and will pass this on to the relevant department. If you ever have any queries please do not hesitate to contact us as we are always more than happy to help.

Kind regards,

Ultimo Customer Service

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