Ultimo 

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Rated 5 out of 5 stars

What a pleasure. I decided to buy some lovely expensive pants for my fiancée before travelling to see her in China but left it a bit late. Thankfully Ultimo despatched the pants quickly and via... See more

Rated 3 out of 5 stars

Love the quality of the products but have had problems getting a good fit recently. I don't know if its the styles but whatever I try they simply don't fit me correctly which I find strange when I... See more

Rated 5 out of 5 stars

Ordered online. Useful chart for ordering a body which told you which size to get relative to both bra and dress size. Arrived quickly, no issues with delivery. Fits well, very comfortable. Would reco... See more

Company replied

Rated 3 out of 5 stars

A little disappointed. I'm sure they would be great on the right person and I can see why they are so popular. They will definitely hold you in a bit but you will likely spill out over other side's in... See more

Company details

  1. Lingerie Store

Information provided by various external sources

An icon of modern British lingerie. Shape your world with beautifully crafted, confidence-boosting underwear. Look and feel your best every day. The idea behind Ultimo stemmed from the realisation that there was a gap in the market for a comfortable cleavage enhancing bra. Ultimo set out to recreate the enhancement effect with the convenience, comfort and affordability of a quality everyday undergarment. Following three years of development, the Ultimo bra was invented with it's patented gel inserts and the bra was launched in August 1999. Ultimo now has a presence worldwide with a range of lingerie which has attracted the attention of international celebrities and the general public alike.


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Rated 5 out of 5 stars

Great experience

Great experience, easy to use website, fast delivery

February 8, 2018
Unprompted review
Ultimo logo

Reply from Ultimo

Hi Ryan,

Thanks for your feedback for your recent order with Ultimo.

We are so happy to hear that you were pleased with the service received and hope to see you again soon in the future!

If there's anything that we can assist with at all please do not hesitate to contact us as we are always more than happy to help.

Many thanks,

Ultimo Customer Service

Rated 1 out of 5 stars

Unsatisfactory service and misleading photos

Ordered two items. Delivered quickly. However one item shown with transparent straps did not arrive with these. I rang the customer services number and without apology was told ‘no I’m on the website now and it’s shown with fabric straps’. I disagreed and advised I had a screen print and they were not fabric on this one photograph. Glad I had since picture was then removed! Furthermore the adviser then told me I would need to return the straps received with the second item otherwise they would not be refund on this. There was never any question of these not being returned and the insinuation of anything otherwise is insulting.
After complaining and sending screen shot of the item with the see through straps I did receive an email apologising. Such a shame the first point of contact couldn’t have provided a more positive impression.

February 8, 2018
Unprompted review
Ultimo logo

Reply from Ultimo

Hi Jacqueline,

Thank you for taking the time to leave feedback regarding your recent order with Ultimo. We sincerely appreciate all feedback received from our customers and do all that we can to improve our service based on the feedback received.

We are so sorry to hear that you feel that unsatisfactory service was received on this occasion. Our Customer Service Team always strive to provide excellent service and certainly do not wish to cause upset or disappointment at any stage of contact. In this instance there was an error with some of the images on this particular product. Once raised with us we apologised for this error and removed the images to ensure no further confusion was caused.

We do apologise again for any inconvenience caused and if there is anything further that we can assist with at all please do not hesitate to get in touch.

Kind regards,

Ultimo Customer Service

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Rated 1 out of 5 stars

Poor communication

Had to pay for delivery. Had to pay for returns. Returned items two/three weeks ago, no contact from Ultimo. No sign of a refund. Pretty shoddy for a company with such a well known brand.

February 5, 2018
Unprompted review
Ultimo logo

Reply from Ultimo

Hi there,

Thank you for your feedback and recent order with Ultimo. We are so sorry to hear that you are disappointed with the service received and hope you will accept our apologies for any inconvenience caused.

Our returns policy is ten working days from receipt of the parcel, however there can be slight delays during busy sale periods. Unfortunately we are unable to provide a confirmation email once the parcel is received, however our Returns Team will send a confirmation email once your refund has been processed. If you have proof of postage for your return, please feel free to email this across to enquiries@ultimo.co.uk and our Customer Service Team will provide you with an estimate of when you are likely to receive your refund.

We do apologise again for any inconvenience caused and if there is anything further that we can assist with in the meantime please do not hesitate to contact us.

Kind regards,

Ultimo Customer Service

Rated 5 out of 5 stars

Love ultimo

Love ultimo! Superior quality and very good delivery times and customer service.

February 5, 2018
Unprompted review
Ultimo logo

Reply from Ultimo

Hi Susan,

Thank you for your lovely feedback for your recent order with Ultimo. We are so happy to hear that you are pleased with our service and the products received.

If you ever have any queries at all please do not hesitate to contact us as we are always more than happy to help.

Kind regards,

Ultimo Customer Service

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Rated 5 out of 5 stars

My Fantastic buy, Ultimo sale

Loved my ultimo bra that I bought in the sale, lovely colour, great fit, so pretty, such good buy midnight blue colour, with lace and underwiref, plus comfortable.

January 30, 2018
Unprompted review
Ultimo logo

Reply from Ultimo

Hi Lesley,

Thanks for getting in touch.

We're thrilled to hear that you love your Ultimo bra! If we can be of any help at all please do not hesitate to contact us and we'll look into any queries for you straight away.

Kind regards,

Ultimo Customer Service

Rated 2 out of 5 stars

Ultimo has gone downhill

Very disappointed with my recent purchase of a Cassia OMG Plunge A-D - Noir - it was described as a gel bra, but in fact is just thick foam padding - which I wouldn't have bought. I have been a loyal fan of Ultimo for years, but later bras tend to have straps that are very short so no chance at all of using the "racer back" as they are only just long enough on full extension to be worn normally. Also recent bras are pretty uncomfortable and no longer fit. I have a wide back and small bust, hence the need for gel, but cannot now get an Ultimo bra that fits. Also they seem to have stopped doing swimwear too which is a real shame. I cannot be bothered to send the bra back as it was in the sale, but doubt I will wear it much, just disappointed that a once brilliant company designed to make comfortable bras that fit is no longer any different from any other bra company.

The service was good, it arrived in a couple of days, but again the packaging used to be a nice box, and this just arrived in a Jiffy bag. Also writing this review has been hard as trust pilot keep saying I have not put enough info - I am on holiday in Kenya and doing this is a real bind and not made easy but I want other customers to know that the bra was not as advertised (gel) and that ultimo bras no longer fit very well and have short straps.

January 30, 2018
Unprompted review

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