What a pleasure. I decided to buy some lovely expensive pants for my fiancée before travelling to see her in China but left it a bit late. Thankfully Ultimo despatched the pants quickly and via... See more
Ultimo
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See what reviewers are saying
Love the quality of the products but have had problems getting a good fit recently. I don't know if its the styles but whatever I try they simply don't fit me correctly which I find strange when I... See more
Ordered online. Useful chart for ordering a body which told you which size to get relative to both bra and dress size. Arrived quickly, no issues with delivery. Fits well, very comfortable. Would reco... See more
Company replied
A little disappointed. I'm sure they would be great on the right person and I can see why they are so popular. They will definitely hold you in a bit but you will likely spill out over other side's in... See more
Company details
Information provided by various external sources
An icon of modern British lingerie. Shape your world with beautifully crafted, confidence-boosting underwear. Look and feel your best every day. The idea behind Ultimo stemmed from the realisation that there was a gap in the market for a comfortable cleavage enhancing bra. Ultimo set out to recreate the enhancement effect with the convenience, comfort and affordability of a quality everyday undergarment. Following three years of development, the Ultimo bra was invented with it's patented gel inserts and the bra was launched in August 1999. Ultimo now has a presence worldwide with a range of lingerie which has attracted the attention of international celebrities and the general public alike.
Contact info
8 Redwood Crescent, G74 5PA, Glasgow
- 0345 130 3232
- enquiries@ultimo.co.uk
- www.ultimo.co.uk
Security tag still attached!
I have been supplied with a product with the security tag still attached.
March 13, 2018
Unprompted review
Reply from Ultimo
Hi Natalie,
Many thanks for taking the time to leave a review for your recent order with us.
We are so sorry to learn that this has happened and we hope you will accept our sincerest apologies for this matter. Our Customer Service Team are aware of this error and are currently investigating what has happened in this instance. As advised via the telephone, please return this to us at your earliest convenience and we will ensure this is resolved for you urgently.
We do apologise again for this matter and will do all that we can to resolve this for you straight away. In the meantime if there is anything further that we can assist with at all please do not hesitate to contact us.
Kind regards,
Ultimo Customer Service
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It appears that the plastic seal have…
It appears that the plastic seal have been removed before, it didn’t sit flat as expected on a new item. The material is a bit heavy & don’t feel too comfortable to wear.
March 12, 2018
Unprompted review
Everything was good!
March 12, 2018
Unprompted review
Ultimo are Fab
I love Ultimo purchased 3 items so far wished I had discovered them sooner I highly recommend them
March 12, 2018
Unprompted review
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Delivery was super fast!
Delivery was super fast!! very efficient :)
No complaints other than size sightly differs from general.
Will order again
March 12, 2018
Unprompted review
Can not really give a proper review as…
Can not really give a proper review as I have not received my order and can understand due to adverse weather conditions this is to be expected. My order was placed on the 23rd of February well before the bad weather and have not been informed as to whether my order has even been dispatched ten days later or 6 working days I find unacceptable
March 5, 2018
Unprompted review
Reply from Ultimo
Good Morning Helen,
Many thanks for your feedback for your recent order with Ultimo.
We have looked into this for you and can confirm that your order was placed on the evening of Friday 23rd February. As this was placed after our 3pm cut-off point it was dispatched the following working day on Monday 26th February. We can confirm that our system is showing that a confirmation dispatch email was sent at 3.17pm on Monday 26th. Please can you contact enquiries@ultimo.co.uk and we will be happy to verify the email address that we have for your order in case this has been entered incorrectly? We would also advise checking your junk/spam mail folders in case the email has been received there in error.
Unfortunately the recent adverse weather conditions have caused a slight delay for our shipping carriers. Sadly this is out of our control, however we do apologise sincerely for any inconvenience caused and all shipping carriers are doing their absolute best to ensure that parcels are received as soon as possible. In this instance we would advise allowing a couple of extra days to receive your parcel as most carriers were unable to make deliveries for three days last week which has understandably caused a backlog.
We do apologise for the inconvenience this has caused and sincerely appreciate your patience and understanding during these rare circumstances. In the meantime if we can assist with anything further at all please do not hesitate to contact us.
Kind regards,
Ultimo Customer Service
Still waiting on my order
Still waiting on my order. Needed this item for my wedding dress fitting & never received it on time so had to cancel & delay appointment.
February 28, 2018
Unprompted review
Reply from Ultimo
Good Morning Rebecca,
Thank you for taking the time to leave a review for your recent order from us. We are so sorry to learn that you have experienced issues with your delivery and hope you will accept our sincerest apologies for this matter.
We have investigated this for you and can see that your order was shipped out by us on the 19th February. Upon tracking your order we can see that delivery was attempted on the 27th February, which is within the 5-7 working day time-frame advised for European Standard Delivery. Unfortunately however delivery was unsuccessful on this occasion as they were unable to access the property due to closures. We can see however that this has since been successfully delivered by the courier.
We do apologise again for any inconvenience caused. Our carriers do all that they can to ensure that deliveries are received within the stated time-frame, however certain circumstances such as property closures will unfortunately lead to delays.
Please let us know if you have any queries regarding this or anything else as we are always more than happy to help.
Kind regards,
Ultimo Customer Service
Amazing👌👌👌
Amazing. This is the only company I use, I have a fuller bust so struggle to find good bras etc fit perfect and modern x
February 28, 2018
Unprompted review
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Amazing price for this luxury…
Amazing price for this luxury garment.... speedy delivery too. Thanks
February 26, 2018
Unprompted review
Had to pay for returning unwanted items
Items arrived on time. No free post returns and had to pay for return of unwanted items which was a negative feature for me.
February 26, 2018
Unprompted review
Good service, but no free returns policy
Good service and fast delivery, however disappointing to have to pay for returns with a company of this size.
February 26, 2018
Unprompted review
Excellent service delivery
My only complaint was not receiving confirmation of my order when placed. However after sending a message I received a message to confirm my order and an expected time of arrival.
Excellent product and good service delivery, arrived in Australia on 21 February. I would have no hesitation of recommending this company to anyone.
February 21, 2018
Unprompted review
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VERY GOOD SERVICE,EXECELLIENT PRODUCT
February 21, 2018
Unprompted review
No free returns
The fit of the bodysuits I bought was bad, too long in the body, I had ordered 2 sizes to try- my mistake for not checking their returns policy before ordering.
They do not offer free returns and then furthermore expect you to send back recorded delivery, all in all I paid £8 in postage to try in 2 items that didn’t fit, I returned these 2 weeks ago and still have no refund.
February 21, 2018
Unprompted review
Reply from Ultimo
Good Afternoon,
Thank you for taking the time to leave a review for your recent order with Ultimo. We are sorry to learn that you are unhappy with our returns policy and hope you will accept our sincerest apologies for any inconvenience caused.
Unfortunately we do not currently offer free returns as stated on our returns policy. We do recommend returning orders via recorded delivery as this helps to eliminate any problems should the parcel become missing on its way back to us. This is however at the discretion of the customer and parcels can be sent back to us using your own preferred method. I can see that your order was placed one week ago and arrived with you on the 15th February. Once we have received your return our Returns Team will process your refund and you will receive email confirmation of this.
I do apologise again for any inconvenience or confusion caused and if we can assist with anything further please do not hesitate to contact us.
Kind regards,
Ultimo Customer Service
Great fit and washed well
Great fit and washed well. Delivery arrived promptly and good quality.
February 20, 2018
Unprompted review
Excellent
Great quality product, super quick response to emails. I highly recommend them!
February 20, 2018
Unprompted review
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Lovely bridal knickers come before they…
Lovely bridal knickers come before they estimated. Look lovely and fit perfect. Good communication.
February 15, 2018
Unprompted review
Reply from Ultimo
Hi Emma,
Thank you for taking the time to leave a review for your recent order at Ultimo.
We are so happy to hear that you were pleased with your order and our delivery service. If we can be of any assistance at all please don't hesitate to get in touch as we're always more than happy to help.
Kind regards,
Ultimo Customer Service
Delivery was exactly as specified so no…
Delivery was exactly as specified so no complaints there. Only reservation was there was not a gift box available
February 15, 2018
Unprompted review
Fan range of bra's
Fan range of bra's, colours could be a bit more exciting. Blue?
February 14, 2018
Unprompted review
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