Ultimo 

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Rated 5 out of 5 stars

What a pleasure. I decided to buy some lovely expensive pants for my fiancée before travelling to see her in China but left it a bit late. Thankfully Ultimo despatched the pants quickly and via... See more

Rated 3 out of 5 stars

Love the quality of the products but have had problems getting a good fit recently. I don't know if its the styles but whatever I try they simply don't fit me correctly which I find strange when I... See more

Rated 5 out of 5 stars

Ordered online. Useful chart for ordering a body which told you which size to get relative to both bra and dress size. Arrived quickly, no issues with delivery. Fits well, very comfortable. Would reco... See more

Company replied

Rated 3 out of 5 stars

A little disappointed. I'm sure they would be great on the right person and I can see why they are so popular. They will definitely hold you in a bit but you will likely spill out over other side's in... See more

Company details

  1. Lingerie Store

Information provided by various external sources

An icon of modern British lingerie. Shape your world with beautifully crafted, confidence-boosting underwear. Look and feel your best every day. The idea behind Ultimo stemmed from the realisation that there was a gap in the market for a comfortable cleavage enhancing bra. Ultimo set out to recreate the enhancement effect with the convenience, comfort and affordability of a quality everyday undergarment. Following three years of development, the Ultimo bra was invented with it's patented gel inserts and the bra was launched in August 1999. Ultimo now has a presence worldwide with a range of lingerie which has attracted the attention of international celebrities and the general public alike.


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Rated 5 out of 5 stars

Great bra!

My daughter is getting married next week,so bought this bra in white to wear under my dress, really wanted it in nude but it was sold out. I removed the white straps and replaced them with clear plastic straps, as I feel you get a better shape with a bra that has straps. This is a nice soft padded bra and with 20% off from Ultimo made it a good buy.

January 29, 2018
Unprompted review
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Reply from Ultimo

Hi Catherine,

Thank you for your lovely feedback on your recent purchase with us.

Congratulations to your daughter - we hope you all have a wonderful day!

Kind regards,

Ultimo Customer Service

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Rated 4 out of 5 stars

I was satisfied with the product I …

I was satisfied with the product I received. Unfortunately I am not satisfied with GLS courrier. It left the parcel in another place than indicated in the order and didn't inform me. The parcel was waiting for me since two days and I didn't know. If I didn't ask Ultimo for tracking number I wouldn't know where it is.

January 24, 2018
Unprompted review
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Rated 5 out of 5 stars

My order was dispatched within two days

My order was dispatched within two days of placing the order. Postage toke two weeks but this was down to postal companies (weather conditions and international postage). Happy overall with the service.

January 24, 2018
Unprompted review
Rated 2 out of 5 stars

Good service but one bra was faulty …

Good service but one bra was faulty -but not worth paying return postage as item was in the sale

January 23, 2018
Unprompted review
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Reply from Ultimo

Good Afternoon Sandra,

Many thanks for your feedback regarding your recent order at Ultimo.

We are disappointed to learn that you received a faulty item and hope you will accept our sincerest apologies for this matter. A member of our dedicated Customer Service Team has contacted you to advise how we best resolve this for you as soon as possible.

We do apologise again for all of the inconvenience caused and will do all that we can to ensure this is sorted for you straight away.

Kind regards,

Ultimo Customer Service

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Rated 1 out of 5 stars

damaged item in original packaging

January 19, 2018
Unprompted review
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Reply from Ultimo

Good Afternoon Steve,

Thank you for your feedback regarding your recent order with us. We do apologise sincerely that you received a damaged item - we ensure all products are thoroughly checked before dispatch and are sorry to hear that this has happened.

A member of our dedicated Customer Service Team has now contacted you so that we can ensure this is resolved for you as soon as possible. We do apologise again for this matter and we will do all that we can to sort this issue. In the meantime if there is anything further that we can assist with at all please do not hesitate to contact us and we shall look into any queries for you straight away.

Kind regards,

Ultimo Customer Service

Rated 3 out of 5 stars

Nice quality

Nice quality and smooth inside so no roughness on skin but not a good fit me.

January 17, 2018
Unprompted review
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Rated 3 out of 5 stars

Had my order delivered but looks like …

Had my order delivered but looks like the product I received was returned by someone else before as the sealed plastic bag was opened and resealed.

January 15, 2018
Unprompted review
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Reply from Ultimo

Good Afternoon Helen,

Many thanks for your feedback regarding your recent order with us.

We are so sorry that you experienced issues with your item and hope you will accept our sincerest apologies for this. If you are able to return this item to us we will be more than happy to investigate this matter for you straight away.

We do apologise again for any inconvenience caused and in the meantime if there is anything that we can assist with at all please do not hesitate to contact us.

Kind regards,

Ultimo Customer Service

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Rated 5 out of 5 stars

just what I needed

just what I needed. arrived on time and the sizing is what it claimed to be....phew....just in time to wear with a particular dress at a party!

January 14, 2018
Unprompted review
Rated 2 out of 5 stars

Poor delivery

Poor delivery. It took 11 days for the bras to be delivered.

January 12, 2018
Unprompted review
Ultimo logo

Reply from Ultimo

Good Morning Linda,

Many thanks for your feedback regarding your recent order at Ultimo. We are so sorry to learn that you are unhappy with your delivery and hope you will accept our sincerest apologies for this matter.

We have looked into this for you and can see that your order was dispatched on the 4th January, therefore was received within our 3-5 working day time-slot for standard delivery services. Unfortunately there was a slight delay with processing times due to closures over the festive period - we do apologise sincerely for any inconvenience caused by this. Please let us know if you have any queries at all and our dedicated Customer Service Team will be more than happy to help.

Kind regards,

Ultimo Customer Service

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