Ultimo 

Reply from Ultimo

Jan 11, 2018

Good Morning Clare,

Many thanks for your feedback regarding your recent order with us. We are delighted to learn that you are happy with your order and the service that you received from Ultimo. Please let us know if you ever have any queries as we are always more than happy to help.

Kind regards,

Ultimo Customer Service

Reply from Ultimo

Jan 11, 2018

Good Morning Clair,

Thank you for taking the time to leave a review for your recent order at Ultimo. We are so sorry that you have yet to receive your order and hope you will accept our apologies for the inconvenience caused.

We have looked into this for you and can see that your order was dispatched on the 20th December, therefore should have reached you by now. A member of our Customer Service Team have now contacted you directly so that we may resolve this for you straight away.

We do apologise again for this issue and in the meantime if there is anything further that we can assist with at all please do not hesitate to contact us.

Kind regards,

Ultimo Customer Service

Reply from Ultimo

Jan 8, 2018

Good Afternoon Rebekah,

Many thanks for taking the time to leave a review for your recent order at Ultimo.

We are so sorry that you experienced issues with your item and hope you will accept our sincerest apologies for the inconvenience caused.We have so far received positive feedback regarding the sizing of the product you ordered and strive to provide an accurate size guide, however we will certainly investigate this matter further and sincerely appreciate your feedback regarding this matter.

We do apologise again for any disappointment caused and if we can assist with any further issues in the meantime whilst we look into this please do not hesitate to contact us.

Kind regards,

Ultimo

Reply from Ultimo

Jan 4, 2018

Hello Justin,

Thank you for getting in touch and for taking the time to leave a review for your recent order at Ultimo. We are so sorry that you experienced problems with your delivery and hope you will accept our sincerest apologies for this matter.

We have looked into this for you and unfortunately the late delivery was due to a delay with our courier DPD - we apologise again for this matter and will investigate the issue further with the courier to find out exactly how this occurred. In the meantime we have refunded your delivery charge and this will be back in your account very shortly. Unfortunately we do not appear to have received your email regarding this matter, which we will look into further. A member of our dedicated Customer Service Team has also been in touch directly to discuss this matter further.

We do apologise again for this issue and if there is anything further that we can assist with at all please do not hesitate to contact us as we are always more than happy to help.

Kind regards,

Ultimo

Reply from Ultimo

Jan 4, 2018

Hello Kathryn,

Many thanks for taking the time to leave a review for your recent order with Ultimo. We are so pleased to learn that you were happy with your order and the service that you received. If you ever have any queries at all please do not hesitate to contact us as we are always more than happy to help.

Kind regards,

Ultimo Customer Service

Reply from Ultimo

Dec 28, 2017

Good Morning Leon,

Thank you for taking the time to leave a review regarding your recent order with Ultimo. We are so sorry to learn that you have yet to receive your order and hope you will accept our sincerest apologies for this matter.

We can see that your order has been shipped by us, therefore unfortunately there seems to have been an issue with our courier DPD. We appreciate that this delay is entirely unacceptable and will raise an investigation with them to find out what has caused this issue in order to rectify this as soon as possible. We are more than happy to refund your next day delivery charge in this instance. Our Head Office is currently out of office over the holiday period, however I have requested that this is processed for you as soon as possible and an investigation raised straight away upon reopening.

We do apologise sincerely for all of the inconvenience this has caused and will be in touch very shortly to ensure this matter is resolved in full for you.

Kind regards,

Ultimo

Reply from Ultimo

Dec 27, 2017

Hello Charlotta,

Many thanks for taking the time to leave a review for your recent order as we truly value all of the feedback that we receive from our customers.

Unfortunately we do not offer free returns, as stated on the delivery and returns section of our website. We apologise sincerely for any inconvenience that this has caused. We are so sorry that you experienced issues with the sizing and quality of your order - we strive to provide an excellent fit and high quality products at all times, therefore we appreciate your feedback with regards to this matter. The product you purchased has previously received very positive customer feedback, therefore we will ensure this is investigated immediately. If you can please email images of any faults/poorly made sections of the garment to enquiries@ultimo.co.uk a member of our Customer Service Team will get back to you as soon as possible.

We do apologise again for the inconvenience caused and will do all that we can to resolve this for you. In the meantime if you have any queries please do not hesitate to contact us.

Kind regards,

Ultimo