Georgia has been great, keeping me informed of all step by step procedures etc. I’d also like to mention Jason, they’ve both been very friendly, very prompt with their responses especially over the la... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lewis Walker the Development Manager is a good lad, always quick to respond to any issue I have and when I've met him he is very approachable. The Western Villages is a great complex, clean and... See more
Company replied
So grateful to have Jason Maddrell as our property manager. Deals with any issues immediately and ensures work completed. Jason is both friendly, professional and a reliable point of contact. He’s a r... See more
Company replied
My home review was carried out efficiently and to a high standard. I was given a prompt record of the review and any actions required have already been referred onwards. Georgia and Jason were very pr... See more
Company replied
Company details
Written by the company
Umega is one of Edinburgh's leading independent letting and estate agencies, managing over 2,700 homes across Edinburgh and the Lothians. We're a people-first business. That means genuinely caring about every landlord, tenant, buyer and seller we work with, not just at the start, but throughout the whole relationship. Our team takes real pride in doing things properly, communicating clearly, and being there when it matters. Whether you're letting a property, selling your home, or thinking about switching agent, we'd love to show you the difference.
Contact info
94-96 Brunswick Street, EH7 5HU, Edinburgh, United Kingdom
- 01312210888
- info@umega.co.uk
- www.umega.co.uk
4.7
Excellent
171 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Disappointed Landlord
As a landlord, I'm finding Umega disappointing.
The communications have been a little chaotic -- I've been billed for costs without getting an invoice, and they've incurred costs which I didn't really agree to (they interpreted an email conversation differently from me - I was surprised by the result). Work has run late and over the estimated cost -- though not extremely so.
September 6, 2019
Unprompted review
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Delays with deposit return and highly questionable cleaning charges.
This letting company prides itself on being chipper and friendly, with lots of emoji-filled Facebook posts and emails. In truth, the management of tenants is less than friendly, with unannounced maintenance visits and a stubborn refusal to leave if it’s inconvenient. Brace yourself though for the end of tenancy, return of deposit, waiting time which runs to two months; and the highly questionable cleaning charges which they incur, without checking with you, and then deduct from your deposit. Try querying it with them and they just tell you make a claim to the Deposit Scheme, with all the bureaucracy that involves.
August 3, 2019
Unprompted review
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