There were lots of great sights and rides at Legoland. The discounted tickets through Undercover Tourist were a very good value. The only negative was finding multiple walking paths closed due, unde... See more
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Review summary
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Price, options, bonus gift cards, all that was great. Choosing the tickets to Disney World seems a little more complicated than it should be, having to go through so many days before getting to the 2-... See more
Company replied
Undercover Tourist will save you a bit of money on Disney tickets; I saved $15. When they offer dining credits, they are not exactly for the park. Getting the Disney tickets was easy. I have no idea h... See more
Company replied
Too good to be true? I do not understand how it’s possible but these ticket prices are significantly better than any promotion on the official site. I saved nearly $150 on my tickets for litera... See more
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Company details
Written by the company
Authorized seller of discount Disney tickets, Disney hotels, Universal Orlando, SeaWorld, ski vacations and more. Buy tickets online or call 1 (800) 846-1302.
Contact info
8517 Southpark Circle Suite 250, 32819, Orlando, United States
- 18008461302
- www.undercovertourist.com
4.1
Great
493 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Make sure you check for upcoming offers before purchase
Bought my tickets for our May trip on Dec 31. Haven't even opened the email with the tickets. Contacted your customer service to get my tickets exchanged (using the order confirmation) for these tickets (they are exactly the same price - the only difference is the 2 free days). I was told that because this is a different offer (there was no offer available when I purchased my ticket) that I would have to have my ticket refunded and then repurchase the tickets to get the offer. I have no idea how long that will take and I saved money to buy that ticket. It seems like a difficult way to to get the same ticket. Make sure you find out what offers are going to be coming out before you purchase your ticket or you will miss out on a better opportunity...and customer service was zero help.
January 8, 2026
Unprompted review
Reply from Undercover Tourist
We truly appreciate you reaching out and sharing your concerns. At Undercover Tourist, we care deeply about our guests and strive to provide the best possible experience.
Unfortunately, this offer is a completely different product than the one you bought, so we cannot modify or exchange the existing product to the new one. To take advantage of the updated promotion, the process requires canceling the original order and placing a new booking.
That said, we want to make this as easy and fair as possible for you:
If you rebook the correct offer, we will cancel your original order and issue a 100% refund, provided the tickets have not been used.
We will also waive the usual 5% cancellation fee as a courtesy.
Our goal is to ensure you receive the best value and enjoy a stress-free experience. Thank you for your understanding, and please let us know which option works best for you so we can assist promptly.
Ticket Refund
Update: Undercover Tourist reached out and gave me my refund after this review was posted. The refund was given within 24 hours. Richard, personally reached out and called about the matter.
Original: The ticket wasn’t useable and when I called about a refund, I was told that I had to wait about 72 hours to see if I could get a refund. It has been more than 72 hours and not only have I not received my refund, I still haven’t heard from undercover tourist nor the retailer about my refund. Needless to say, won’t be recommending and won’t be using this company again. I just want my refund.
December 29, 2025
Unprompted review
Reply from Undercover Tourist
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and frustration caused by the delay in processing your refund.
I wanted to confirm that a manager contacted you today and has taken care of the issue. Your refund has been processed, and we appreciate your patience while this was resolved.
At Undercover Tourist, we strive to provide a smooth and reliable experience, and we regret that this situation fell short of those standards. Your feedback is important to us, and we’ll use it to improve our processes moving forward.
If you have any additional questions or need further assistance, please don’t hesitate to reach out.
The website was easy to use and to get…
The website was easy to use and to get my tickets.
December 29, 2025
Unprompted review
Reply from Undercover Tourist
We’re delighted to hear that you found the website easy to navigate and that getting your tickets was a smooth experience. Your satisfaction is very important to us, and we look forward to welcoming you again soon.
Left the park in tears!!
Disneyland was something we had looked forward to all year and saved up to take our 7 kiddos. We did extensive research on what we can or cant bring, As soon as we got there the worker at toy story parking lot refused to let us take our wagon, which was within Disneylands guidelines, despite having 4 small kiddos and explaining my sons leg pain he refused to give an explanation. Throughout the day we seen MULTIPLE people with their HUGE wagons, we only used the lightening pass ONCE and kept getting dismissed and the run around with the cast members while other families were allowed. I understand i have a large family but i felt embarrassed and singled out that entire day. we missed so many experiences and i left the park in tears. i will never forget how we were treated. i am sick to my stomach knowing how much we spent throughout the trip just to be disappointed. I guess Disneyland isnt equipped to service large families. Never again!!
December 29, 2025
Unprompted review
Reply from Undercover Tourist
We're truly sorry to hear about your disappointing experience at Disneyland. Planning a trip for seven children takes tremendous effort, and we can only imagine how disheartening it was when the day didn't go as expected after all your careful preparation.
Your concerns about inconsistent wagon policies and Lightning Lane access are completely valid, and no family should leave a park feeling singled out or embarrassed.
We want to clarify that Undercover Tourist provides discounted admission tickets but doesn't have control over park operations or guest services once you're inside. The experiences you've described fall under Disneyland Resort's operational policies.
We encourage you to share your feedback directly with Disneyland Guest Relations at (714) 781-4636 or disneyland.disney.go.com/guest-services. Your input helps them improve policies and training, particularly for families with accessibility needs.
If there's anything related to your ticket purchase we can assist with, please reach out to our team at info@undercovertourist.com. We hope you'll give the magic another chance in the future.
Easy to order and legit tickets
December 29, 2025
Unprompted review
Reply from Undercover Tourist
Thank you for choosing us! Your ticket order has been successfully placed, and we’re thrilled to have you onboard. Rest assured, your tickets are 100% legitimate and ready for use.
If you have any questions or need assistance, feel free to reach out—we’re always happy to help.
Enjoy your experience, and thank you again for trusting us!
Easy and who doesn't like discounted…
Easy and who doesn't like discounted tickets?
December 28, 2025
Unprompted review
Reply from Undercover Tourist
Thank you for sharing your feedback! We agree—discounted tickets are always a plus.
Are go to for Disney tickets
We used Undercover Tourist for many years. Mostly for Disney World tickets but every so often Disneyland and Universal. Prices are always good and we never had an issue with the tickets.
December 31, 2025
Unprompted review
Reply from Undercover Tourist
Thank you so much for your continued trust over the years! We’re thrilled to hear you’ve had great experiences with our Disney World, Disneyland, and Universal tickets, and that everything has always gone smoothly.
Excellent site for Disney tickets
Excellent site for Disney tickets! Very easy and had a great experience.
December 26, 2025
Unprompted review
Reply from Undercover Tourist
Thank you for your kind words! We’re happy to hear you had an excellent experience purchasing your Disney tickets with us.
Failure to provide tickets or any notification of an issue
Ordered tickets for Legoland California, I did not receive the tickets, so I called Customer Service the morning the tickets were for, and found out Undercover Tourist was not able to purchase the tickets, despite still listing them for sale on their website (though now for a higher price), and not providing any indication there was an issue with the order until I called. This delay meant prices increased everywhere, and so I had to spend an additional $55/ticket (or cancel the trip) to buy them direct from Legoland, since there was no longer enough time to purchase from a less expensive reseller.
January 1, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration and inconvenience you experienced with your Legoland California ticket order.
To assist us, could you please provide your order number? If the order did not go through, could you please send any additional details you may have (such as the date of purchase or the email address used at checkout) so we can review what happened? Once we receive this information, our team will review the situation promptly and follow up with you directly.
I called and they fixed the problem and…tickets
I called and they fixed the problem and was really professional about it plus I got a good deal
December 26, 2025
Unprompted review
Reply from Undercover Tourist
Thank you for taking the time to reach out and for giving us the opportunity to address the issue you experienced. We’re glad we were able to resolve the problem quickly and that our team was professional and helpful throughout the process.
Customer satisfaction is very important to us, and we’re happy to hear that you were pleased with both the service and the deal we were able to offer. We truly appreciate your business and your trust in our company.
If you need any further assistance in the future, please don’t hesitate to contact us. We’d be happy to help.
The best prices for tickets
The best place to buy Disney tickets. Very easy and you get your e-tickets almost immediately.
December 19, 2025
Unprompted review
Reply from Undercover Tourist
Thank you so much for the great feedback! We’re glad you found it easy to purchase and that your e-tickets arrived quickly. Hope you have an amazing time at Disney! ✨
Great fast and quick
Great fast and quick. just wished you guys actually gave new users promo code when I reached out rather than find them online
December 23, 2025
Unprompted review
Reply from Undercover Tourist
Thanks for sharing your experience! We’re happy everything was quick and smooth, and we’re sorry for the frustration around the promo code. Your feedback helps us do better, and we truly appreciate it.
Reply from Undercover Tourist
Thank you so much for your kind review! We’re happy to hear you found the prices great and the ordering and ticket linking easy. We look forward to serving you again!
I love this company
I love this company! The tickets were delivered to my email within moments! The website is easy to navigate, and I never have any technical problems!
December 19, 2025
Unprompted review
Reply from Undercover Tourist
Thank you so much for the love! We’re thrilled to hear your tickets were delivered quickly and that you found our website easy to use. We truly appreciate your support and look forward to helping you again!
Website is easy to navigate and I saved…
Website is easy to navigate and I saved hundreds of dollars on Disneyland tickets for my family of 5.
December 10, 2025
Unprompted review
Reply from Undercover Tourist
We’re thrilled to hear that our website was easy to navigate and helped you save hundreds of dollars on Disneyland tickets for your family. Providing great value and a seamless booking experience is what we strive for, and it’s wonderful to know we delivered that for you.
We hope you and your family have an amazing time at Disneyland! If you need any assistance or have questions about future bookings, feel free to reach out—we’re always happy to help
Very easy site to use
Very easy site to use. Very clear directions!
December 20, 2025
Unprompted review
Reply from Undercover Tourist
Thank you for sharing your experience with us! We’re delighted to hear that you found our site easy to use and the directions clear. Your feedback means a lot to us, and we’re committed to continuing to provide a seamless experience for all our guests.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
user friendly
December 13, 2025
Unprompted review
Reply from Undercover Tourist
Thank you for taking the time to share your experience—we truly appreciate your feedback! We’re thrilled to hear that you found our site user‑friendly and the directions clear. Our goal is to make planning as simple and enjoyable as possible, and comments like yours let us know we’re on the right track.
Confused
I bought the passes for Phoenix, but all I’ve seen are advertisements for Orlando.
December 8, 2025
Unprompted review
Reply from Undercover Tourist
Thanks for your feedback. Orlando is our top destination, but we assure you the tickets you purchased to Phoenix are great as well. Have a wonderful vacation!
Don’t buy tickets here
Don’t buy tickets here! They charge a 5% fee if you get a refund! I had to pay $43 dollars fee on two adult park hopper tickets for Disneyland. Keep in mind these are E-tickets that get emailed within minutes. So this 5% processing fee is a joke! And also you have to expand the refund policy to see this. I would get it more if the tickets were mailed hard copy for this fee. Getawaytoday.com gets a full refund with their E-tickets. So them trying to justify and say it’s everywhere it’s not! You seriously have to look for it!
December 17, 2025
Unprompted review
Reply from Undercover Tourist
Hi, Mona. Thank you for your feedback. Our refund policy is clearly stated on every ticket. While most theme parks do not offer a refund policy at all, Undercover Tourist does allow you to return unused tickets that have not been modified up to 365 days after your purchase. As stated in our refund policy, we do charge a small amount to process and service your refund. If you have any questions or would like additional assistance, please send us your order number and we’ll be happy to reach out to you. Thank you!
Trustworthy customer service
Fast, reliable service. We have used Undercover Tourist many times, under our niece’s account). We appreciate your unwavering customer service and great deals
December 5, 2025
Unprompted review
Reply from Undercover Tourist
Thank you so much for sharing your experience! We’re thrilled to hear that you’ve enjoyed fast, reliable service and great deals with us. Your continued trust means the world to us, and we’re honored to have been part of your family’s adventures.
If there’s ever anything we can do to make your next visit even better, please don’t hesitate to reach out.
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