There were lots of great sights and rides at Legoland. The discounted tickets through Undercover Tourist were a very good value. The only negative was finding multiple walking paths closed due, unde... See more
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Review summary
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Price, options, bonus gift cards, all that was great. Choosing the tickets to Disney World seems a little more complicated than it should be, having to go through so many days before getting to the 2-... See more
Company replied
Undercover Tourist will save you a bit of money on Disney tickets; I saved $15. When they offer dining credits, they are not exactly for the park. Getting the Disney tickets was easy. I have no idea h... See more
Company replied
It was an easy process! Everything was straightforward and transparent and it was cheaper than the Disney world website. Plus linking our trip and tickets to the My Disney Experience was quick and pai... See more
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Company details
Written by the company
Authorized seller of discount Disney tickets, Disney hotels, Universal Orlando, SeaWorld, ski vacations and more. Buy tickets online or call 1 (800) 846-1302.
Contact info
8517 Southpark Circle Suite 250, 32819, Orlando, United States
- 18008461302
- www.undercovertourist.com
4.1
Great
491 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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I love Undercover Tourist
I love Undercover Tourist. Always so nice if you need any help. Prices are always better than theme park prices and deals are great!
January 29, 2026
Unprompted review
Reply from Undercover Tourist
Thank you so much for sharing your kind words with us! We’re thrilled to hear that you love Undercover Tourist and that our team has been able to support you whenever you’ve needed help. It truly means a lot to know that you’ve had great experiences and that our pricing and deals have made a positive impact on your trips.
We’re always here to help make your planning easier and your vacations even more magical. Thank you again for taking the time to share your feedback — we appreciate you!
Extremely Disappointing Experience with…
Extremely Disappointing Experience with Undercover Tourist – Poor Customer Service and No Resolution
I recently purchased a 3-day Disney ticket through Undercover Tourist for my family’s trip to Florida, and unfortunately, the experience was nothing short of frustrating and disappointing.
The first two days at the park went smoothly, but on the third day, my daughter became unwell and was unable to attend. I immediately contacted Undercover Tourist to request a refund or alternative solution, only to be told that responses could take up to 72 hours. After multiple follow-ups by phone and message, I received no meaningful response other than that the matter would be referred to a third-party company.
To make matters worse, my partner sustained a leg injury on one of the rides, meaning they couldn’t use the third-day ticket either. With no response from Undercover Tourist and time running out, I decided to visit Disney Guest Relations in person on the final evening of our stay. I incurred additional taxi costs just to try and resolve the situation, and Disney confirmed they were willing to refund the unused day, but that it would need to be processed through Undercover Tourist. I immediately relayed this information to Undercover Tourist but, again, received no reply
After three weeks of waiting, I finally received a response from Undercover Tourist, only to be told that nothing could be done. They also informed me that the case was now closed and advised me not to contact them back using the reference number, which felt like an outright refusal to resolve the issue.
If you don't have any problems, everything may be fine. But if you do, don’t expect any help. The lack of communication, support, and clear direction from Undercover Tourist throughout this process has been beyond disappointing. It’s especially upsetting given the medical circumstances, the additional taxi costs I had to pay, and the complete disregard for the impact this had on our trip. The last few days of our holiday were spent worrying about the unused ticket which are not cheap, rather than enjoying time with my family.
Additionally, it’s worth noting that the price difference between Undercover Tourist and other vendors is minimal, yet the hassle with customer service is simply not worth it. You don't save much for the frustration of dealing with a company that seems unwilling to offer any meaningful support or resolution.
I strongly urge anyone considering purchasing tickets through Undercover Tourist to think twice. Their poor customer service and unwillingness to offer any meaningful resolution to a legitimate issue made a difficult situation far worse
It’s worth noting if we didn’t have any problems or need to come contact customer service the tickets would have been fine.
January 3, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for your patience while we worked on your request. I want to sincerely apologize for the delay in getting back to you. We were going back and forth with Disney on your behalf, and it did cause some additional delay.
Unfortunately, our refund policy does clearly state that tickets must be unused and not modified. Per our policy, we cannot do partial refunds on a ticket that has several days of usage. However, we did reach out to Disney to ask for an exception in your case. Unfortunately, Disney also advised that they are unable to issue refunds for unused days of a multi‑day ticket once any portion of the ticket has been scanned at the park.
We truly are sorry to hear about the difficulties your family experienced — both your daughter becoming unwell and your partner’s injury — and we understand how disappointing that must have been, especially during a vacation.
If there’s anything else we can clarify or help with, please let us know.
FINAL UPDATE - Do NOT Expect A Refund
April 2026 update to review - Undercover Tourist confirmed they will not issue a refund for the unused ticket, apparently as I bought six tickets together and only one was unused. Their refund policy DOES NOT state this policy in any way, stating: "Refund: E-Ticket: Refundable for 365 days from the date of purchase. E-Ticket must not be used, expired, or modified or exchanged. Once verified with the vendor that they are unused, 95% of the item(s) total will be refunded." I feel this is false advertising as it in no way states that a single ticket in a group is non-refundable. They state "yes, we are friendly frogs"...they are not. They did return the tickets to my account.
March 2026 update to previous review/update - It has been more than six months since my original refund request and I have received no refund, no assurance that one is in progress and my unused ticket has been removed from my account so I don't even have a ticket any more. Undercover Tourist responds to each of my emails with a boilerplate statement that the provider is too busy to confirm the ticket is unused. I fail to see how that would be the case after 6 months. I remain without a ticket, as it has been removed from my Disneyland account, and no refund. At this point, Undercover Tourist has not only not provided a refund, but also now has not provided a Disneyland ticket for which I paid.
Update to original review - Still no meaningful follow through! It has been two weeks since I reached out to Undercover Tourist in response to their comment on my original review. I have received nothing but the boilerplate we are working on this email, and they have not commented or helped with why the ticket I am seeking a refund on is no longer in my Disneyland app. My review remains 1 star - I have no refund and no ticket.
After reading the great reviews, I purchased Disneyland tickets through Undercover Tourist. The primary reason I bought them through Undercover Tourist was so that I had to option of returning one for a partial refund. One of our group ended up being unable to go on the trip and I requested the refund in October. It is now the end of January and I have no refund. Every time I follow up, Undercover Tourist gives me the same answer that Disneyland still hasn't responded to whether the ticket has been used or not. I have had three months of this nothing response from them, a response I only receive when I reach out asking for an update. Now the unused ticket is no longer in my Disney account, yet I have no refund. My recommendation would be to NOT use Undercover Tourist if you are hoping to have the option of receiving a refund, as this appears to be false advertising.
January 23, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for sharing this with us, and we sincerely apologize for the delay and frustration you’ve experienced.
We absolutely stand behind our refund policy and would like to resolve this for you. Can you please contact us with your order number? We will have a manager review and contact you directly.
Undercover Tourist is the GOAT of Disney Ticket Sales
I have been a customer of Undercover Tourist for 10+ years. My brother-in-law gave me the website information. Undercover Tourist has the BEST prices for Disneyland tickets with the taxes and fees included. When you get to the payment amount owed there are no surprises, hidden fees, ir more taxes. I can purchase lightning lane with my tickets. I always double check my purchase price on line at many websites before I buy them and Undercover Tourist is always the best price. We took 24 family members to Disneyland for a Christmas Vacation in 2025. Price matters to us. Undercover Tourist also has an easy website to navigate. I had to change a ticket because my Grandson had changes in his schedule at school. Undercover Tourist helped me with those changes. The customer service representative professional, kind, and swift in changing the tickets for me. Thank you Undercover Tourist for being a honest company with great prices!
December 16, 2025
Unprompted review
Reply from Undercover Tourist
Thank you so much for sharing this wonderful feedback! We’re truly honored to have earned your trust for over 10 years.
It’s amazing to hear how Undercover Tourist became your go‑to for Disneyland tickets and that our clear pricing — with taxes and fees included and no surprises — continues to make a difference for you. We know how important price transparency is, especially when planning a big family trip like your 2025 Christmas vacation with 24 loved ones!
We’re also delighted that navigating the site, purchasing Lightning Lane, and making changes to your grandson’s ticket were all smooth experiences. Our team works hard to provide kind, professional, and efficient support, and your acknowledgement means a lot.
Thank you for your loyalty and for recognizing our commitment to honest pricing and great service. We’re grateful to be part of your family’s magical memories and look forward to helping with many more!
It was great for the tickets to Disney…
It was great for the tickets to Disney world but the $20 gift card is very confusing
January 22, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for your feedback! We’re so glad to hear your Disney World ticket experience went smoothly.
Regarding the $20 gift card, we understand how that could be confusing. For any questions or issues related to the Dining Dollars gift card, please reach out directly to Dining Dollars so they can assist you further.
We appreciate you choosing Undercover Tourist and are always here if you need anything else!
Easy to book, great communicators
Easy to book, and unfortunately, I had to cancel one trip and re-book, and that was easy, too
January 17, 2026
Unprompted review
Reply from Undercover Tourist
Thank you so much for your wonderful review! We’re thrilled to hear that booking with Undercover Tourist was easy for you, and that canceling and re‑booking your trip was just as simple.
We always strive to make every step of the planning process smooth and stress‑free, so it means a lot to know we hit the mark. If you ever need help planning your next adventure, we’re here for you!
Thanks again for choosing Undercover Tourist — we appreciate you!
Reply from Undercover Tourist
Thank you so much for your fantastic review! We’re thrilled to hear that Undercover Tourist has become your go‑to option as a non‑passholder.
Knowing that you found us to be the cheapest, quickest, and easiest option truly makes our day. We work hard to keep things simple, affordable, and stress‑free, and it’s wonderful to know that reflected in your experience.
We appreciate you choosing Undercover Tourist and hope we can help with your next adventure soon!
Tickets were great. Customer service was not.
I called to book a package deal – the people I spoke to were not well informed and could not provide me sufficient information for me too book my trip. I had to do my own homework before booking it and determine to book it through another third-party instead. I appreciate Undercover Tourist, but did not find the customer service very good in trying to find package deals. I still bought tickets, but nothing else.
January 10, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for sharing your feedback with us, and we sincerely apologize for the experience you had while trying to gather information for your package. Our agents are trained to be highly knowledgeable and fully equipped to help with every part of the booking process, so we’re truly sorry that this was not reflected in your interaction.
We want you to know that we reviewed your case and were able to locate your order. Your feedback matters, and we’ll be using it to ensure our team provides clearer, more complete guidance moving forward.
We also want to thank you for being a valued customer and for still choosing to purchase your tickets with us. If you ever decide to look into additional options or need assistance in the future, we’re here and would be happy to help make the process smoother and more informative.
Thank you again for taking the time to share your experience — we genuinely appreciate you.
Thank you.
Payment System Issues
I tried multiple times to make a payment for tickets using a variety of different cards. Your system failed to process any of the 4 cards that were attempted. I ended up getting tickets straight through Disney.
January 15, 2026
Unprompted review
Reply from Undercover Tourist
We sincerely apologize for the trouble you experienced while trying to purchase your Disney tickets. We understand how frustrating it is when payments don’t go through, especially after multiple attempts. We do have certain automated fraud prevention checks in place to protect both the consumer and our business. Sometimes a valid order will get flagged unnecessarily and you will not be able to place your order without assistance. It sounds like that happened here and we apologize for the inconvenience.
If you need help completing a purchase in the future, please give us a call. Our specialized team can walk you through the process step‑by‑step and make sure everything goes smoothly. You can call us at 1‑800‑846‑1302 or provide us with your email and a manager here will contact you.
We truly care about making this easier for you, and we’re here anytime you need assistance.
Charging customers for the company's mistakes
I am updating my review as Richard Shankar from Undercover Tourist was able to fully resolve my concerns. Glad to see this level of service, care and dedication!
January 11, 2026
Unprompted review
Reply from Undercover Tourist
We did locate your order and see the duplicate names on one ticket, as you stated. The name fields are fields that are filled in at the time of purchase. It’s most likely that these fields were prepopulated at time of purchase and it just went unnoticed that they were the same name. That said, we apologize for the fact that you were told this required a cancel/rebook. That was an error on our side and did not require any changes. The tickets would have worked seamlessly at the gate as long as you/lead guest were present at entrance. Because of this error and miscommunication, we would like to provide a full refund of the cancelled order. You should not have been charged the cancellation fee and did not need to make any changes. We have proactively refunded this back to your card on file. Again, we apologize for the error. Thank you for bringing it to our attention. We hope you feel supported and visit us again in the future.
Purchasing the tickets and linking them…
Purchasing the tickets and linking them to my Disney app was seamless and saved money. I am disappointed in the false advertising for the “free $20 credit” advertised. Having to pay $12 for a $20 dining coupon is not free and is false advertising.
January 8, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for your feedback, and we're glad the ticket purchasing and Disney app linking process went smoothly! We appreciate the opportunity to clarify how the Dining Dollars promotion works.
The "free $20 credit" refers to a complimentary $20 promotional code that's included with your ticket purchase at no additional cost to you. This credit can be redeemed at DiningDollars.com for gift cards or restaurant vouchers that are discounted off their face value and not available to the general public at these discounted rates.
The "free" refers to the $20 promotional credit itself, which we provide at no charge with your ticket. The additional discounts your promo credit unlocks, such as a 15% discount on Disney gift cards, is a separate benefit offered by Dining Dollars.
If you have questions about maximizing your Dining Dollars credit or need assistance with redemption, please contact us directly at info@undercovertourist.com and we'd be happy to walk you through it.
We appreciate your business and hope this clarifies the offer!
Last minute trip to DW
Planned a last minute trip to Disney World through Undercover Tourists. Not only was it the best deal, but super easy and helpful through booking.
January 10, 2026
Unprompted review
Reply from Undercover Tourist
Thank you so much for choosing Undercover Tourist for your last‑minute Disney World trip! 🐢✨
We’re thrilled to hear you found the process easy and that you snagged a great deal. Our team works hard to make planning stress‑free, especially when trips come together quickly.
We hope your time at Disney World was full of magic, memories, and maybe a few extra Mickey-shaped treats. If we can help with your next adventure, we’re always here!
Have a magical day!
The tickets came through quickly and…
The tickets came through quickly and when I had a query they replied straight away. Prices were super competitive which was great.
January 6, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for your kind feedback. We are delighted to hear that your tickets were delivered promptly and that our team was able to assist you right away. We’re also pleased that you found our pricing to be highly competitive. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again soon.
The added dining dollars promo was…
The added dining dollars promo was horrible! I bought the gift card then couldn’t activate it!! I’m leaving Disney AND the U.S. tomorrow and I couldn’t use the promo codes AND I paid 85$ for nothing!! The ticket was already $20 more expensive than the gate and we got NOTHING but more expensive tickets. Very very disappointed.
January 13, 2026
Unprompted review
Reply from Undercover Tourist
We truly appreciate your feedback and are very sorry to hear about the trouble you experienced with the Dining Dollars promo. We completely understand how disappointing that must have been, especially during your trip.
Regarding the gift card: if you purchased a Disney gift card with your DiningDollars promo credit, the Disney eGift cards are typically activated within 60 minutes but can take up to 24 hours according to their terms. These gift cards do not lose their value or expire, so you will still be able to use them on future trips, in Disney stores, DisneyStore.com and for Disney+ subscriptions. If you’re still having issues activating the gift cards, we recommend reaching out directly to the DiningDollars support team through their website so they can assist you right away.
Regarding ticket pricing: All of our savings are clearly labeled on each ticket and include tax when comparing to the prices you would pay at the theme park or attraction directly. In the few instances where we are unable to discount a ticket, we do not display any savings—so you can be assured that we are upfront and transparent in all prices and savings you see. The Dining Dollars credit is included as a complimentary bonus, not added to the ticket cost.
Please reach out to us at info@undercovertourist.com if you have any additional questions. We are happy to help and want to ensure you get the full value of your purchase.
Reply from Undercover Tourist
Thank you for sharing your feedback—we truly appreciate it. We’re glad to hear everything was quick and easy!
If there’s anything else we can assist you with, please don’t hesitate to reach out.
I only had 2 issues
I only had 2 issues, one is that you cannot do partial payments on different cards. I had a visa gift card with $50 on it that I wanted to use for part of my payment and I could not. Second issue was that it was not stated anywhere that the $20 dining card credit would take 3 business days to go through when used to make a gift card purchase. This really messed up my plans. Otherwise great pricing overall!
January 2, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for sharing your feedback with Undercover Tourist. We truly appreciate your kind words about our pricing and are very sorry for the inconvenience you experienced.
We apologize that we’re unable to process split payments across multiple cards, including Visa gift cards. We understand how frustrating that can be, and we’ll review how to make this clearer for future guests. If you’d like assistance with planning your next purchase or exploring options, please feel free to call us anytime—a team member will gladly help and see what can be done.
Regarding the $20 Dining Dollars credit, all details and timing are listed on your voucher. If you have any questions about using the credit for gift card purchases, you can also reach out directly to Dining Dollars through their website for further assistance.
Your feedback is very important to us, and we’ll use it to keep improving. Thank you again for choosing Undercover Tourist—we truly care about making your experience the best it can be.
Great price no hidden charges…
The process was simple in purchasing these Disney tickets, the price you see is the price you pay no hidden charges. These prices were the cheapest I have seen when comparing what you get. I would recommend this site to friends and family and definitely would purchase from here again.
January 9, 2026
Unprompted review
Reply from Undercover Tourist
Thank you so much for taking the time to share your experience! We’re thrilled to hear that you found the purchasing process simple, transparent, and competitively priced. Providing great value with no hidden fees is something we truly pride ourselves on.
We really appreciate your recommendation to friends and family and look forward to helping you plan another magical trip in the future
Reply from Undercover Tourist
Thank you for your feedback! We’re glad you enjoyed the great deals and found our system easy to use. We appreciate your support and look forward to assisting you again soon.
Make sure you check for upcoming offers before purchase
Bought my tickets for our May trip on Dec 31. Haven't even opened the email with the tickets. Contacted your customer service to get my tickets exchanged (using the order confirmation) for these tickets (they are exactly the same price - the only difference is the 2 free days). I was told that because this is a different offer (there was no offer available when I purchased my ticket) that I would have to have my ticket refunded and then repurchase the tickets to get the offer. I have no idea how long that will take and I saved money to buy that ticket. It seems like a difficult way to to get the same ticket. Make sure you find out what offers are going to be coming out before you purchase your ticket or you will miss out on a better opportunity...and customer service was zero help.
January 8, 2026
Unprompted review
Reply from Undercover Tourist
We truly appreciate you reaching out and sharing your concerns. At Undercover Tourist, we care deeply about our guests and strive to provide the best possible experience.
Unfortunately, this offer is a completely different product than the one you bought, so we cannot modify or exchange the existing product to the new one. To take advantage of the updated promotion, the process requires canceling the original order and placing a new booking.
That said, we want to make this as easy and fair as possible for you:
If you rebook the correct offer, we will cancel your original order and issue a 100% refund, provided the tickets have not been used.
We will also waive the usual 5% cancellation fee as a courtesy.
Our goal is to ensure you receive the best value and enjoy a stress-free experience. Thank you for your understanding, and please let us know which option works best for you so we can assist promptly.
Ticket Refund
Update: Undercover Tourist reached out and gave me my refund after this review was posted. The refund was given within 24 hours. Richard, personally reached out and called about the matter.
Original: The ticket wasn’t useable and when I called about a refund, I was told that I had to wait about 72 hours to see if I could get a refund. It has been more than 72 hours and not only have I not received my refund, I still haven’t heard from undercover tourist nor the retailer about my refund. Needless to say, won’t be recommending and won’t be using this company again. I just want my refund.
December 29, 2025
Unprompted review
Reply from Undercover Tourist
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and frustration caused by the delay in processing your refund.
I wanted to confirm that a manager contacted you today and has taken care of the issue. Your refund has been processed, and we appreciate your patience while this was resolved.
At Undercover Tourist, we strive to provide a smooth and reliable experience, and we regret that this situation fell short of those standards. Your feedback is important to us, and we’ll use it to improve our processes moving forward.
If you have any additional questions or need further assistance, please don’t hesitate to reach out.
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