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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the website's ease of use and navigation, finding it convenient. Several people also highlight the smooth and fast process for deposits and withdrawals, often receiving their money very quickly. However, some people were dissatisfied with the customer service, describing it as unhelpful and providing only pre-written responses. A significant number of customers also reported issues with account blockages and difficulties in withdrawing funds, with some experiencing prolonged verification processes and concerns about payout delays. Additionally, some reviewers felt that the pricing was unfair, particularly regarding game payouts and bonuses, leading to concerns about the fairness of the site.

What people talk about most

Website

Customers consistently note ambiguous experiences with the website. While some reviewers praise its easy... See more

Payment

People report ambiguous experiences with payment. Many customers praise the ease and speed of deposits and... See more

Product

Reviewers mention ambiguous feedback about the product. Some customers praise the massive selection of games,... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many report issues such as unhelpful... See more

Price

Reviewers express strong dissatisfaction with the pricing and payout structures. Many consumers report that... See more

Based on these reviews

Rated 2 out of 5 stars

The website is actually good and convenient. The choice of betting options is decent, design is minimalistic but quite intuitive. However, all of the positive impressions are destroyed when you try... See more

Rated 4 out of 5 stars

I've played in various online casinos but I like unibet the most. Obviously I don't always win - but when I do, at least I win a nice prize 😊 . Of all the online casinos, unibet has the nicest and mo... See more

Rated 4 out of 5 stars

I have used the casino part of this site for about 3 years but never really thought very much of it at all. This is mainly due to the limited number of casino promotio... See more


Company details

  1. Online Casino or Bookmaker
  2. Gambling Service
  3. Online Sports Betting Vendor

Written by the company

Unibet is one of the fastest growing online gambling operators in Europe; offering industry leading sports betting (pre-match and live), casino games, bingo and poker to over 10 million registered customers in more than 100 countries. We are a digital leader, with more than 20 years’ experience in providing safety and pioneering development in the digital world. We are a regulated operator and hold licences in several European Union countries (France, Belgium, Netherlands, Denmark, Finland, Sweden, UK and others) as well as Australia. We are now publicly-listed company on the NASDAQ OMX Nordic Exchange with offices throughout the world; including Sweden, Malta and the UK.


Contact info

3.0

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 1% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I signed up and instantly was blocked…

I signed up and instantly was blocked from making any deposits and removed from any promotions or offers. I contacted customer service, and was told that after a review with transunion I am permanently blocked from depositing into the account.... my credit score is perfectly fine and I offerred to provide evidence of funds, identity etc. but customer service told me this is permanent and rejected any documents.

This is a horrible way to treat new customers. Would not recommend at all, waste of time and data.

May 19, 2025
Unprompted review
Rated 1 out of 5 stars

Dirtiest all of them all !

Aquired a bonus when signing up with a deposit for slots, even wins i had obtained using that same bonus I could not withdraw.

The biggest scam of all !

May 10, 2025
Unprompted review
Rated 1 out of 5 stars

After 15 years of being an Unibet…

After 15 years of being an Unibet player, they ve just blocked my account without any valid reason and trashed it permanently.(some AI software showed that iam too often on the site,while just watching my bets live) 2 years ago Unibet has changed owner and since all gone wrong. leave it till you can!

May 8, 2025
Unprompted review
Rated 1 out of 5 stars

Unibet not paying out

I just like to start by saying please never play with unibet they're a disgrace, I deposit €2000 over this weekend just gone was down €700 at one stage, got myself back to €2550 by betting on Chelsea and Liverpool game, fully verified the account from the start and all sudden there refusing to pay out my winnings just given the deposit back, also parent company owns Irish Lotto and French Lotto I urge every Irish person who's been screwed by these to write to local TD and ask for Irish lotto contract not to be renewed with this company. Harm there reputation it's only way to get them back

May 5, 2025
Unprompted review
Rated 4 out of 5 stars

Excellent experience and highly recommend

I have used the casino part of this site for about 3 years but never really thought very much of it at all.

This is mainly due to the limited number of casino promotions and I had never won anything of note, certainly nothing worth withdrawing.

However, I decided to give Unibet another go, and over the last couple of days I actually won a decent amount of money and had a very positive experience, not just because of the wins either.

Game play/site:

The site is easy to navigate and there is an excellent variety of games available, although there could perhaps be more table blackjack games and I’m not keen on the green colour scheme but that’s just personal preference.

I also like the transparency of the gaming and transaction history.

It’s almost instantly updated and very detailed as they actually list the title of every game/hand/spin you have played with the full details regarding initial bet and win.

This is something that many other online casinos fail to provide, and often don’t even display the game title or any history at all, due to a “technical error”, which is conveniently never fixed, or if the information is provided, it can often take a long time for it to be updated.

Customer Support:

On the two occasions I had a question, it was extremely easy to access live chat and I was immediately connected to an actual human being, instead of a bot with multiple choice options and none of which are ever what you need!

Both agents were extremely efficient, friendly and a genuine pleasure to deal with, which I think is a rarity these days with other online casinos and in business generally.

I would go as far as to say it’s the best customer support I have received from anywhere in a very long time.

Deposits/withdrawals:

Extremely easy to deposit with a good amount of different payment options

I made two withdrawals via Apple pay and even though it said 1-3 working days, I received both payments within less than 30 minutes, on a Saturday too!

I am definitely a convert after initially not enjoying the site and would highly recommend.

I would actually list Unibet as one of my “top three”, and no, I’m not being paid to say this lol.

May 4, 2025
Unprompted review
Rated 1 out of 5 stars

Poker

Poker is absolutely riddled with bots, hand after hand you see players playing hands that make no sense, they play very loose until you have AA, KK, QQ then they always fold. Time after time miracle river cards. STAY AWAY !

April 19, 2025
Unprompted review
Rated 1 out of 5 stars

I would give 0 if i could

I would give 0 if i could. Very scammy site- especially towards beginners. Your cash deposits will not be used but instead their "bonus" is used- so if you win any of your bets- you cannot get access to any winnings until £1000 winnings have been met.

this is not explained AT ALL or obvious at all when placing the bet.

Very bad at explaining this via customer service.

AVOID AT ALL COSTS.

April 12, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. Deposited 100€, got 100€ bonus. Normally once you lose the bonus and the real cash, you should be able to play with regular money. Not on this website, c*unts have a clause that you need to roll 35x the amount initially deposited in order to finally be able to play with ‘real money’. Hope you burn in hell ❤️

March 25, 2025
Unprompted review
Rated 1 out of 5 stars

I had an account at unibet.com with a…

I had an account at unibet.com with a balance of more than 3500 euros (I don't want to disclose the exact amount), I decided to log in to it to withdraw money, since they had been there for a long time. Recently I discovered that my account no longer exists on unibet.com and the support service says that my account was transferred to boabet.com since they left the Latvian market and told me to contact boabet.com, I contacted boabet.com and they tell me that they cannot find such an account, unibet.com also says that such an account does not exist! Well, how does it not exist, if I have all the confirmations on the email, how I communicated with the support to pass verification, when the account was registered and so on. What should I do? Nobody warned me or informed me that my account was deleted or would be transferred. Absurd.

February 24, 2025
Unprompted review
Rated 1 out of 5 stars

Run for the hills people, Avoid

Run for the hills people. A corrupt horrendous company. Will close your account when you win 100% but not before they claw 17k back. The biggest Micky mouse operation in Malta. Avoid! Avoid! Avoid!

March 5, 2025
Unprompted review
Rated 1 out of 5 stars

One of the worst fraudsters about

One of the worst fraudsters about

The new customer offer they hit you with needs to follow strict qualifying rules which are confusing. Dont waste your time here and if you are going to use them be careful.

March 8, 2025
Unprompted review
Rated 1 out of 5 stars

Beware of Scammers!.

Yesterday I got an email from Unibet offering a bonus. Every time I try to deposit $50 (four times) PayPal declined my transactions and at the same time I was getting an email each time with a link. Apparently someone was trying to withdrawn from my PayPal account $641.07

March 6, 2025
Unprompted review
Rated 1 out of 5 stars

Lethargic servers means you constantly…

Lethargic servers means you constantly have connection issues , conveniently when your running hot and have a great hand and investment you will see the connection error appear you can almost bet on it!!
Would it be so bad to re invest some of the billions that are made here so we can play a smooth game once in a while.

Once i am cashed out i am leaving this site as its so glitchy!! And battling the AI bots just isnt fun any more

February 21, 2025
Unprompted review
Rated 1 out of 5 stars

So funny when you read reviews and…

So funny when you read reviews and there is so so many 1 stars of people with bad experiences. That are true experiences. But then you always come across 1 or two five stars. 🤣🤣🤣. It’s clearly the company’s themselves popping up a review from employees to try help with how much hate they get for their scamming behaviour.

Just remember that you will never ever win on gambling. It’s a dirty tactic to rob you. I’ve stopped gambling for 6 months now after a heavy 1year and my life has changed drastically. I can now afford to go for a pint and buy dinner in. I would spend my last 30 pound of gambling even know there was no food left. 😡. Go and get help after reading this Be the best decision of your life

February 14, 2025
Unprompted review

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