UniCredit Italia Reviews 3,063

I agree with all comments above. It is the most worst bank. Special in Burgaria. I have corporate account of my company there 2 years. 3 months ago unexpectedly inform my administrator office that they close my account without any reason. As is bank with high monthly fee and on transactions open in another European bank account, transfered all my deposits but unfortunately one company send deposit in UniCredit and then they locked my account, reject 4 times transactions. After many calls in bank final somebody manager speak English with me and told me or have to ho in the bank in Sofia or to make authorization letter proved by Bulgaria Embassy to move money and close account. I am from Greece and working in Germany part time. By the way my administrator office is not possible to close my account, bank need by own to go there. I arrived yesterday and thanks my administrator office that help me to close this issue because they didn't speak English. I ask who will recovery my loosing working days and all expenses for traveling, hotels, etc? No answer. I recommend strongly if somebody read the review to inform and another people never to make deal with this bank.

August 2019 @Unicredit Bulgaria
The general changes made the best online banking THE WORST! The office I work faces great daily inconveniences with the new password text message requirement with every sign in, we have more than 20 companies in 1 profile and we cat even get basic daily documents needed for the accounting... and the outlook - the colors are offputting, looks like you are a circus company not a BANK... Please get this fixed asap because it interrupts the normal workflow. real inconvenience.

I bank with Unicredit Bulbank in Bulgaria when I was working there. I sent some money back home through Unicredit and due to delays, I made 2 cancellations and was charged 54Euro. Upon investigation, it was found that a routing code error was made by Unicredit Austria. I complained to Unicredit Bulbank and asking them to refund the fees but still unable to get anything from them. In addition, they asked me to pay more fees for them to investigate. This is terrible customer service.

Worst bank ever, and I have cards and accounts in three different countries.

No English-speaking customer service even if they advertise it(in the capital!) expensive and employees that hang up on you if they think that they actually may need to work a little.

Maybe it is ok if you speak and read Italian, and don't mind their expensive fees and the lazy customer service .

(To be honest not all employees are lazy or have a bad behaviour as I have gotten some good service from one staff at a smaller office inside Roma, but could tell that he also was very frustrated by their insufficient system.)

Unicredit, stay away from them if you can.

Impossible to shut account.
Customer service terrible.
350euros in charges on an dormant account with no overdraft facility.
Terrible
Never again will I bank with UniCredit in Ravenna, Italy.

THE WORST BANK! outdated online service using internet explorer, can't even manage the simple task of sending money, you go around in circles with the telephone support. Would not recommend this bank to anyone. They even wrote down my name incorrectly on the account even though they had my passport and driving License when opening the account!! Absolutely terrible service all round!!!

Very long lines, slow, inefficient service, totally oblivious to wait time for teller. Should have opened another two windows to cut down wait time. Bank employees behave that they give us a favor when we want to deposit our money there.
Wrong attitude!! Not going to keep my money at a bank like that.

Unicredit Italia / unicredit.it

Very poor English support. There is no English customer service number. The IVR is only Italian.
So I decided not to call the customer number but to the branch In Bologna directly. The clerk told me that I have to call to the customer support because they can't help with my issue, and they speak Eglish. I wrote an email to the clerk asking for an instruction of what digits to press because the IVR was only Italian. But she never replied.
When I spend half a day of figuring out what digits to press and finally reached the operator, he pretended that he did not hear me and dropped the phone. The second time, I said some Italian words and waited for a response of the operator, he could hear me well but when I started speaking English he told me to wait for a while, and then I heard the music for half a minute and then the called ended.
The third attempt was successful and the operator could talk to me English but he told me that he cannot help me with the issue and I have to go/call to my branch office.
So I wrote an email to the branch, I wrote emails to the clerk directly and tried to call to the office in Bologna many times during 4 days. No responses to my emails, and mostly no success in calling. They were dropping the phone, transferring my calls to no one, or just were not picking up the phone for a whole day (I think they could see my number).
After many attempts and I could reach the clerk of the branch. But for the time being my issue is not resolved. In spite we agreed with the clerk that I will send some additional papers and she will reply to me, I don't see any response. Unfortunately, I am abroad I wish I could come and look into their eyes. I have never experienced such humiliation from banks.

Less than 1/5 (-5/ 10)

Unicredit Bulgaria is the most incompetent ban I have never seen.
First, a lot of them don't speak english in a EU coun try well they could do better. Second: they make mistake on mistakes :

My story :
1st Time : Open a bank account, everything seems okay, but they put my first name (I have two ) as my family name. Amazing ! I gave my passeport so it was written in English FAMILY NAME. I guess the guy didn't knwo what does FAMILY Name mean ...

2nd time : I had to ask to change the name, so I didnt received my card either. (And the queuing is non existant they come to see if whenever they feel like) They didn't even redo my contract ....

3rd time went take my card and they told me they will activate it ini 5 min. I went to buy some food and my card didn't work 1h after !

4th Time : They asked me " well where is the other card ? (with the wrong name ) ". This is the card they activated and they cancelled the good card with the good name on it. So they cut my card without saying anything and were like, let's order a new one !
So I decided to close the account, and back and forth in all the services, you Need 1 month to close it, bla bla ... so I need to pay one month fees as well...

WORST EVER they should learn how to handle client and may be have some good client advisor who can may be understand a bit of english

I hate Uni Credit Bulgaria from the bottom of my heart. I've never met such approach in the banking before. I need my bank statement written on English (to submit to UK embassy) and they couldn't do it. In other banks it takes a minute. They either use very old systems or simply don't know how to use system in a right way... They can never help in the easiest things

I wish to formally thatnk Mrs. Noemi Levi Minzi of Unicredit Pisa. She has outperformed in customer care excellence and perseverence in spite of bureaucreatic issues taking care of a very complicated issue concerning a very good friend of mine, a very senior Official of the United Nations, though in incognito. We were just two normal customers at hear eyes. Kind, professional, resourceful and quite skilled in English. Again , many thanks. Regards. Luca Cella