Unilibro Reviews 9,987

I ordered a book that is in reality is no longer available. They make it look like that they still have it or can get it but that is NOT true. They immediately they your money but then it is impossible to contact them. They have a chatbot but you cannot ask questions and it replies always with the same standard answer. Their e-mail address is fake also it generates automatic e-mails that refer you the not working chatbot.

I bought a book (ordine numero 566456V del 1/12/2024), which could not be delivered. My Creditcard got charged. I made several complaints but I never got an answer.
PS 18.02.2026, Thx for the quick answer and the complete refund.

Terrible experience, absolutely to be avoided, it's a scam, They write available and then they don't deliver it for several days, continuously changing the delivery date

I have no clue where my order is and when I'm going to receive it. The website is a maze to get through. I've ordered 11 books from the same series. It's been a week and a half since I've ordered. I order stuff from the other side of the planet and they give me more information than a shop that's located in the same continent as me. This is just pure laziness. If you don't have my order in stock just tell me and I will cancel it and get a refund.

No official email, only chat communication. they make it hard to cancel an order. unclear if they booked to much from my account. feels like scam!!!

Scammers, they don’t have in stocks but they take your money right away. I have not recieved any thing from them. But they have not refunded fully.

Due ordini di materiali e libri in due periodi differenti, materiali e libri che si trovano anche in cartolibreria e non sono riusciti a farmeli avere dopo 80 giorni. Vergognoso! Mai più! Sconsigliatissimo!

Bought book not available, no refund for my payment!
I bought a book and waited for the time the buying contract said I should wait for it to be delivered. After that, I got an email telling me that they will not send the book, but I could cancel the order. I cancelled the order, but no refund is issued, despite the fact that I never received any book. I am still waiting for the refund, but Unilibro does not communicate, they do not have an operative email to write back and their AI chat system cannot understand what the problem is. So I am under the impression that I will not get my money back and nobody at Unilibro cares about it!

Easy, smart and custumer satisfation.

I bought a book and waited for the time the buying contract said I should wait for it to be delivered. After that, I got an email telling me that they will not send the book, but I could cancel the order. I cancelled the order, but no refund is issued, despite the fact that I never received any book. I am still waiting for the refund, but Unilibro does not communicate, they do not have an operative email to write back and their AI chat system cannot understand what the problem is. So I am under the impression that I will not get my money back and nobody at Unilibro cares about it!

I ordered two books in DECEMBER; I have been kept on 'pending' for months for one, that I have just asked for full refund of (surely that will not take long...). The other one has been shipped after more than a month (I only received an email stating that it had been shipped with no tracking and the reassuring reminder that it could always get lost); I haven't received the book, I can't ask for reimbursement for this one because I'm not given the option; I was told I'd be contacted but I haven't and there is no way of contacting the company. I want to be refunded for both books and I want nothing more to do with this company

I ordered weeks ago and payment has been taken, nothing has been delivered, and it's not possible to contact anyone.

I waited an additional month beyond the date I initially placed my order on just to find out that the book was not available. The book company neglected to inform me what the status of my order and shipping was, and neglected to convey the availability of the book itself, and whether I wished to cancel the order or keep it still open after their 40 - day deadline. The entire process was a complete waste of time compounded with an egregious lack of communication. The only contact is an extremely restricted online chat session only available at certain hours during the day, which is especially inconvenient from here in the U.S.A. I am also inquiring why Unilibro advertises books that they don’t even have available to sell. Customers, beware of this incompetent customer care service at a company which I would never recommend to anyone wishing to order books.

Rapido puntuale ed efficiente!
valida alternativa per acquisto libri scolastici.
Consigliatissimo

I found a rare book only in Unilibro. Pretty fast international shipment and nice packaging. Thank you very much!

It was quite difficult to download the software , but I did it. So now I am reading the book. I am just starting learning Italian .

Good afternoon,
Had an issue, found the right button to have customer service resolve it. It was fast, and I am now happy.

you do get them

Tutto OK. Grazzie.