Had a really nice chap called Mikey. To sort out on going issues regarding my water 15th September...He also came to sort it afew month's back.. Customer account technician department..United ut... See more
Company replied
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Review summary
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I had to contact United utilities as I am moving home. Unfortunately the next home is not ready yet, but they were the only utility company able to put my account on standby until I am in the new hous... See more
Company replied
I want to share some well-deserved praise for the customer service agent who handled my call on 11 September 2026 at around Approximate Time 04:06 PM. I called regarding a billing query. He was incred... See more
Company replied
✅ Perfect — here’s Option 1 ready‑to‑use, clean & complete — just add your supplier’s name if you like! ⭐⭐⭐⭐⭐ ⭐ Rating: 5/5 Stars Service: Water Utility “I’ve been with this water com... See more
Company replied
Company details
About United Utilities
Written by the company
We’re United Utilities, keeping the taps flowing and toilets flushing for 7 million people across the Northwest.
Every day, we supply water to homes and businesses across the region and take away and clean wastewater before it is safely returned to the environment.
Behind the scenes, we manage thousands of miles of pipes and sewers and look after reservoirs and treatment works - but what really matters is making sure customers can rely on us to deliver a first-class service 24 hours a day.
Visit our website to stay up to date on the work we're doing in your area, easily manage your account online or get support with your services.
Contact info
Lingley Mere Business Park, WA5 3LP, Warrington, United Kingdom
- 0345 672 2888
- www.unitedutilities.com
4.7
Excellent
8K reviews
Asks customers to review
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When the water was restored a vast…
When the water was restored a vast amount of air and water under pressure entering my supply damaged my boiling tap boiler damaged it. This was reported to one of your telephone agents who advised me that a claim form would be sent out by your legal department as yet this has not been received. I was very fortunate to have seen the water coming from the cupboard were the boiler is located otherwise there could of been a significant additional damage.
September 19, 2026
Excellent service from United…
Excellent service from United Utilities. Customer service is brilliant. Any issue you may have, they're definitely do their utmost to help you. As a disabled person, they have gone above & beyond to assist me with any problems that I have encountered. The staff are always very helpful.
July 22, 2026
Very quick resolution
Problem was resolved in under a day by friendly and efficient UU staff.
September 25, 2026
The person I dealt with resolved my…
The person I dealt with resolved my query quickly and efficently.
September 23, 2026
Quick and efficient problem sorted in a…
Quick and efficient problem sorted in a couple of hours and no inconvenience
Thanks
September 17, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from United Utilities
Thank you for your wonderful 5-star review. We are so pleased to hear that you had such a positive experience with Jane! Alex
Pleasant and efficient very pleased
Pleasant and efficient very pleased with communication and explained what they done to sort my problem out
September 25, 2026
Reply from United Utilities
Thank you for your 5-star review! We're delighted to hear that our communication was pleasant and efficient, and that we clearly explained how we resolved your problem. Alex
Lady i spoke to very helpful and Polite .Thank You.
Lady i spoke to very helpful and Polite.
September 25, 2026
Reply from United Utilities
We're so pleased to hear you had such a positive experience with our team. Thank you for taking the time to share this with us. Alex
Reply from United Utilities
Thanks for leaving a 5 star review today Iain. Thanks, Sharon
Staff member explained why my water…
Staff member explained why my water rates had risen by £12. Per month
September 25, 2026
Reply from United Utilities
Hi Dorothy, it's great to hear the team were able to explain and hopefully put your mind at ease. Take care, Beth
united utilities not helpful at all
the amount of tines ive paid my bill iver the phone they said it was successfull when i pay then after it gets rejected and I have never received the money back not only that my bill end up getting higher
they blame the bank when i raise a concern about where the money do u went to the bank and my statement all?shiw paid
I feel like im getting robbed by United utilities
their system iss corrupt
whe I raised the dispute they told me go bank branch and ask them so I wekt there and c slled the agents in United utilities number when they realised im sat with the bank manager they started stuttering and only then they sent me a link to upload my statement so theu csn review it
my last years bill also I paid way iver the annual bill
September 25, 2026
Unprompted review
Reply from United Utilities
I'm truly sorry to hear about the frustrating experience you've had with your payments and the difficulties you encountered when trying to resolve this. It sounds like the team are looking into this for you but if you would like us to have another look, and you use social media, could you send us a private message with your address and contact details? Alex
Great service from start of the call…
Great service from start of the call and closing the call with the Agent 100 per cent to the Agent who took my call and my journey was seamless
September 25, 2026
Reply from United Utilities
We're so pleased to hear that your experience was seamless from start to finish and that our agent provided such excellent service. Thank you for your positive feedback! Alex
Extremely helpful agent!
September 25, 2026
Reply from United Utilities
Thanks for sharing your experience with us Fred! Thanks, Sharon
great experience
September 25, 2026
Reply from United Utilities
Hi Bushra, thanks for the five star review, we really appreciate it. Alex
The lady I spoke to was very helpful…
The lady I spoke to was very helpful and polite
September 25, 2026
Reply from United Utilities
Thank you for taking the time to share your review with us Mel. We’re here to help if you need anything else in the meantime. Have a good day, Adam
Reply from United Utilities
Hello, thank you for taking the time to share your recent experience with us and let us know if you need anything else in the meantime. Enjoy the rest of your day, Adam
Reply from United Utilities
Hi Chris, we're glad to hear it. Take care, Beth
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