Unze London Reviews 

Very Disappointing Shopping Experience

I had a horrible experience shopping with Unze London. The shoe size I ordered did not match standard UK sizing at all. I only tried the shoes on at home, and it was immediately clear they didn't fit properly.

When I went back to the store to return them, I was met with insulting and very rude staff on 07/09/2025 at Ilford Exchange, who refused to accept the return, despite the store displaying a “lifetime return and exchange” policy everywhere. The attitude and service were extremely unprofessional and unhelpful.

I will not be shopping here again and would not recommend Unze London based on this experience.

Unze is the most third class brand when it comes to quality a high priced shoes doesn't last for even 3 months they are fooling people and selling 5000 rupee per shoes which is not even worth 2000

"I purchased shoes from Unze London Pakistan, and unfortunately, one of them turned out to be damaged. Despite repeated complaints and follow-ups, they refused to replace the pair and only offered repair. This is highly disappointing and shows a lack of responsibility towards customer satisfaction. Very poor service! 🚫👎"

I received my order from Unze London two days ago, and unfortunately, the shoes arrived damaged. I was very disappointed to see visible defects, especially considering the brand’s reputation. It seems like the product wasn’t properly checked before dispatching.

I reached out to customer service, but the process is inconvenient, why i pay return delivery charges, even though the fault is clearly from their side.

This experience has really made me question the quality control and customer care of this brand. I wouldn’t recommend buying from Unze London unless you're okay with the risk of receiving damaged items and dealing with a slow and unfair exchange policy.
Order number 860238

Totally a waste of money, and their service is worse than any brand I've ever bought. Very poor and low-quality shoes. I sent them my shoes for stone repair one month ago, and now they say they are not repaired yet, and the stones are not accessible.Worst experience with them not going to buy again

I ordered a pair of heels online from Unze London and wished to return them however had issues logging into my account. I emailed them, sent a message on the ‘contact us’ page, and sent a message on WhatsApp. I even tried to phone them but the number could not be recognised despite several attempts. I never received a response and am incredibly unimpressed with the customer service - I shall definitely not be buying from here again!

Hi.
I ordered a pair of shoes online from Unze London and they sent me the defected pair.
After multiple tries to contact their customers service, no one responded responsibily.
I visited their stores 3 times and everytime they had different excuse. I had everything required to make return according to their Terms ,but they didn't get that pair back from me , I got a voice message from their representative that you can exchange or get refund from the store , I visited again and the store manager said , this voice message has no worth . I dropped the shoes their and came back.

Very bad shopping experience at Unze Pakistan Bahria Lahore outlet. Purchased a shoe but lost its receipt. However bar code is present at pack. Stitches got torn in one time use and then their bad custard started.after long wait on call centre, they gave a wrong email id and refused to help stating that they are not concerned department. Trying to contact with Unze Pak team since last three days and used all of their contacts on WhatsApp, email and messenger but no satisfactory reply so far, in fact they don’t bother. Not a reliable and recommended company so please be aware while purchasing, they will never own their quality issue and will never help you finding solution

I returned an order one month ago and called them every single week for a refund but they never gave us one! I still call them till this day and they tell me that my refund will be given this week but that never happens
I have placed orders from unze many times and this was extremely disappointing to see!

Subject: Return and Refund Issue with Order (687626) - Incorrect Size

Dear Unze London Customer Service Team,

I am writing to express my disappointment and concern regarding my order (687626) placed on January 1, 2025. Unfortunately, I received the shoes in an incorrect size, which does not fit me.

Despite requesting a return and refund for the shoes, I have yet to receive either the returned shoes or my refund.

I would appreciate it if you could look into this matter urgently and take necessary actions to resolve the issue. Please provide me with a timeline for when I can expect a resolution.

My order details are as follows:

Order Number: 687626
Name Syed farzand

I want to give negative star to Unze London. A big NO for Unze London. The quality of Unze London shoes is very poor and substandard.

Very bad service... really disheart... humny 2 dress mangway thy.. aik mila aik nai... or pesy dono k ly gy.. or parcel deny wala b keh raha tha phly pesy do phir parcel dun ga.. or bad mn nazar nai aya kidr gya... jb complaint ki to unze london waly whe ghoomi ja rhy koi positive response nahi dy rhy... totally fraud they are... mn to kahun gi... koi b shopping na kry in sy...

I ordered a pair of shoes ofsize36 they sent me size 39 I applied for exchange but they replied late l ordered again for size 37 and the very next day I receive it I opened and it was a faulty pair one was big and other is small I packed the box and hand it to delivery man he started arguing it's not allowed to open the parcel but they sent me already a big pair of shoes why would I trust and not open the parcel never recommend anyone to buy anything from them and I know they will never exchange or return it

I wouldn't even give Unze one star.
I recently purchased a pair of shoes that came damaged. When contacting Unze they pretty much blamed me. The customer service was so poor I was referred to as Brother when they were communicating with me when I'm a lady. No compensation was offered. They are literally ripping customers of by sending out faulty products. Customer service team are so poor and will not provide a good service. Stay away from this company.

Total crap customer service. Not only didn’t I receive the delivery, they have been saying it’s delivered and not refunding anything. Whenever i ring, they say we will get back to you as the person who deals with this not available. Do not trust them or buy anything. Beware of these scammers.

Very pathetic service.i want to return my order but didn't give me positive response.please return my percel .

It was a very bad experience with unze london. They did not send the product I purchased. They sent me another pair of shoes. When we talked about the call, they said that when the sale is over, then your problem will be solved. First, they wasted my time and wasted my money. And their response is also zero

Sent me the wrong items twice. Keeps sending me back and forth to the outlet and online store. The online CS asked to visit the outlet and the outlet advised to get this sorted online. Waste of money and time.

Love this shop. Such pretty and comfortable shoes and great customer service

I’m so pleased with my purchase, the kohlapuri is beautiful. I had to amend the size after I placed the order and the team at Unze were very helpful in sorting that out!