UPERFECT Reviews 252

Bought a brand new Delta touch from the company via the web. For some reason it was shipped from China and other items on same order from EU. Arrived nearly a week apart. Screen arrived and bottom half would not work. I am technical as I work in IT promoting hardware. Took 24 hours for the Support team to respond to me and an estimate of about 1 x response a day so they must be extremely busy solving issues. Thanks J€ππY for delayed support. Awaiting a diagnosis after sending in videos of all USB-C and Hdmi ports plugged in.

Monitors looks very good. I bought upi b9 and e6pro touch. I will keep an update after i’ll start to use them

Great customer service and good product

My monitor stopped working after about 1 month. Customer service was great though. They had me send a video showing the issue and trying a few things, so that they could try to diagnose what the problem was. After seeing that the monitor was not working properly, they sent me a new one right away.

Great service. I only hope this monitor does not have the same issue.

Uperfect has been incredibly communicative and helpful. Unfortunately, I had an issue with my monitor, but they quickly assisted me and sent a replacement since it was still under warranty. I’ve also ordered other items from them and asked plenty of questions beforehand—they’ve always been responsive, patient, and eager to help. Their customer service truly stands out!

Sad to hear they aren’t producing the monitor any more - but service was good —

if they product the 1” 2.5k Dual Folding Screen, it will be evern better

Great picture and refresh speed. Thin and light. Turns my cell phone almost into a desktop!

The Monitor makes a solid impression and can also be used directly on the move thanks to the cover supplied.
The resolution and display can be easily adjusted to the given requirements.
Very fast delivery after sending the order.

Very good experience, the support is very professional and very helpful.
The product is very perfect for all utilities.
I recommend!
SARES

Very serious support

I'm seriously disappointed, in my case I ordered on the 22 November 2024, here we are on the 16 Feb 2025, nothing, so almost 3 MONTHS in.

Order Reference 20246-2889

I've contacted them EIGHT times in this time frame, the best I've got is they 'might ship Mid Feb'

It IS now Mid Feb, nothing.

My advice to anyone thinking of buying, just don't, you may be kept waiting for MONTHS.

Uperfect you should hang your heads in shame, rest assured I will hit every review site I can find and tell the TRUTH.

Very helpful with selecting accessories for my
Monitor and the Monitor works great !

Unfortunately received damaged monitor - dead pixels. but Jenny dealt with my case professionally, offered compensation, since I couldn't make return.
The monitor was c2 pro. Really liked the colours

I haven't received my item yet because when I ordered unknowingly to me, they were out of stock.

However, Jenny the sales rep informed me of this shortcoming but I had to initiate by asking how can I be compensated for this rather than being offered.

They eventually included a feee item, not a choice of mine that I would like to have but a discount would have been nice rather than having to pay for another item to clear.

Update:

I sent numerous emails and messages but no response. Still no update on my package nor a refund.

I love these monitors for my work and streaming purposes. Makes it fun and easy to bring my consoles with me as well. Ive had incredible services when I had port issues and it was solved incredibly fast and clear what they were doing.

I would love to buy this product again.

The agent that I sp9ke to was intentive and answer all my questions . Even offered and way to remedy my issue fast. . I appreciate the communication and quick response.

We have two Uperfect 15.6” monitors for travel. At first, I was having trouble bring up the brightness. I finally gave up and emailed support. Lo and behold I got an answer in hours. The way the tech person explained how to increase the brightness the problem was resolved. It was so simple.

I have been looking to buy an addition two of their monitors, I am not looking at other brands as the current experience with the monitors is five stars. I have written tech service to ask a couple of questions about the monitors I am thinking of. The support response has been fast and clear. So, I am just watching the sales and will buy two monitors in an 18 or 22” size.

For me I like the product and the support. Very fortunate they are price competitive.

Also the support help is friendly and interested in what the issue is.

Great prices when items are on sale you get a cheap portable solution for work and travel. Customer support has been really good at responding to any enquiries.

We ordered a monitor and only noticed two months later that it had spots on the display.
(It's actually our fault that we only discovered this so late ...)

In order to avoid a complicated and time-consuming return and because the monitor was basically usable, we were offered a Refund of almost 30% straight away!
Without having to send the device back!

Very friendly support staff and quick response to problems!
A very pleasant support experience in this day and age!

Many thanks!

Jenny was clear, very gentle, and professional.