URBANARA Reviews 

Worked for me! I was a bit worried by some of the reviews here which I stupidly did not check properly before ordering. After reading the reviews I was imagining not getting my product for 3 months or longer. Happily my bedspread arrived after 7 days. I was updated at every stage. The bedspread itself was exactly the colour shown and exactly the colour I wanted. The largest size was just right and comes down to the floor on all sides of our kingsize bed.It was the Lixa cotton quilt in teal. It was really a thick blanket though not a quilt, which is what I wanted for the summer. Nice quality. I think you have to check first if it's an item that's "ready to ship" and mine was, so it was quick. Some items are made to order I think and from other countries, so can take a while to get your items delivered in that case. Anyway, I was very happy with my experience. Thanks Urbanara.

I placed an order for a Nunja rug via the UK website on 27 Feb. It was delivered on 4 Mar. Given all the awful stories on Trustpilot about 'in stock' items not being delivered for months, I contacted customer support _before_ placing the order. Arnand responded promptly, assuring me that the item was in stock and that it would be delivered 5-7 working days. Still full of doubt, but relying on the fact that I was protected from loss, if not from hassle, by my credit card company, I placed an order. The rug did, indeed, arrive in 5 working days, it's beautiful and, despite my earlier concerns, I'm really pleased that I placed the order.

Ordered 2 x cushions, 20th August last year. At no point has this company contacted us to give update on delivery. Chased in October and received response that unavailable and will be new delivery in November. So patiently waited. Note money taken in August. Nothing happened November, no correspondence from them Again. Chased in November, they said I would get in December. Nothing received December. No update again. Chased again in December. Told 2nd week January. Chased 15th Jan and told will receive this week. Guess what!? Shocker. Nothing received.
Made me chuckle when I read previous poor review responses from the company saying send email to customer services for update. What’s the point their updates are as bad as their delivery service. This company now had our money since August last year. What can they expect me to rate other than than extremely poor!!? Come on guys sort this nonsense out. Order number UK-4932.

So far, I’m disappointed.ordered a rug way back at the beginning of December, no update on delivery times as yet, now 31st December. I’ve just tried to call them and their number doesn’t seem to exist, a bit worrying, so, where are they? I’ve emailed them now and await a reply......nervous that this is not going to end well.

Warning do not buy from this company, if you read the reviews it becomes very suspicious that their reason for delays is the same every month-IT problems! When I order 2 small throws at £149 each I don’t expect to be ringing a week later and they havnt even been dispatched, very bad service. I have read about their IT problems from reviews in set oct and nov, something very dodgy about this company

This was my first and last time shopping at Urbanara. As other reviews have stated there was an apparent IT problem around the time of my order in September. It took 5 week to arrive, simply not good enough and some items arrived too late for my holiday. I had to return some items so rang to arrange a UPS collection. On the terms and conditions, it states you can arrange a convenient collection time, but the man I spoke to at UPS said "it had to be tomorrow as I had left it too late to request a specific day" (baffled!!!). I therefore had to arrange for someone to be in for the collection as I was at work. Also, I tried to leave a one star review for an item but it hasn't been shown on the website, so they obviously censor reviews too. It is a shame the company is run so badly as they have some nice items online.

Worst customers service ever.
I loved their products but in all my orders I cannot remember one delivery on time. When you ask they can only reply with a standard message about IT problem that caused delay in about 1,100,1000 orders and good will be dispatch in middle of next week. After more than 1 month I received 1 of 5 part and not yet news about the rest. If I reply as they do, my customers, my company will loose all customers in 1 week. I’m so so disappointed, I even ask to be refund and they just ignore me sending me the usual standard answer. I suppose the company is managed by robots, for sure in the customers service dept... but I’m sure that this is my last order with them.

Item ordered on 10th September. No update on the item until I emailed them on 17th September, when they told me my item would be delayed. I asked for them to cancel the order as it would arrive too late (was a present) and they said that was not possible.

I chased up again on 27th September and raised a dispute via PayPal which seemed to have prompted my item to have been shipped at least. Conveniently the item was updated to "shipped" within a couple of hours of me raising the dispute.

UPS tracking says that the item was shipped on 30th and is due to be delivered by 4th October.

No customer service to speak of, only provide updates or information when you complain. Now I will have to go through the return and refund process which has poor reviews.

Try find the item elsewhere. I have no faith in this company.

Shocking customer service. I ordered an OUTDOOR rug which turned green after being out for approx. 9 weeks - during the summer months. I was told that this was because I had not hung it to dry when it got wet! I was a little confused by this given the description stated it was extremely water resistant and also given it was an outdoor rug. I would have expected this had I left it out over the winter months. This was clearly not fit for purpose but the company refused to listen and also refused a refund. I posted a review on the rug to warn others that this was not an outdoor rug and the review has not been published. Use this company at your own risk the customer service is shocking and the returns policy they state on the website it non existent.

Response to response - the rug was wet due to showers a handful of times and it was hoovered regular. Although there are no care instruction on the website nor did the rug come with any. To clarify the Bottom of the legs on the coffee table we’re rubber not wood!

I bought their cotton Percale bedding which is very good quality with a great smooth texture. I'm very happy with it. My bugbear is that most of the bedding I needed was out of stock. It also took weeks to come as they were having issues with their suppliers. They also sent me the wrong pillowcases.

Great value for money. Excellent Customer Service.

Very helpful and would recommend - the only thing i didn't like is that the parent company in Germany kept sending me emails written in German to fill in a questionnaire!

Refund policy clearly states that refunds are possible before product is dispatched. Customer service contracted this. When parcel finally arrived ( 9 days from order date) I had to be home to refuse it in order to get a refund. I would not use this company again.

Extremely high quality of customer service, found upon a slight problem with the order – isn't this the only way to tell how a company really performs on customer service?

Extremely happy with the outcome. Quality cotton bedspreads.

I would have absolutely no hesitation from ordering from this company again.

Thank you very much Urbanara.

Fantastic service, quick, informed delivery. Great products.

My throw arrived promptly and looks exactly as I hoped it would. Will definitely use this company again.
Thanks to all concerned.

Good quality rug, great colour and fast delivery. I would definitely recommend!

Good products, good customer services. Never had reason to complain at all. Reasonably good value for money too.

Arrived promptly and very pleased with the quality.
It’s as described and all dealings with Urbanara were professional and helpful.
Wouldn’t normally order a rug online as thought I’d need to see it but it’s excellent!

I just wish they had next day delivery available...also when I tried to phone the company I didn't get a reply