Usay Compare Reviews 

25,698
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 3,993 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, professional, and patient, taking the time to explain everything clearly without pressure. Many people highlight the excellent service, noting that advisors are helpful, listen to their needs, and provide tailored options, making the overall process easy and stress-free. Reviewers are particularly satisfied with the pricing, as many found competitive quotes and significant savings compared to previous policies, making health insurance more affordable.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their professionalism, helpfulness, and patience.... See more

Service

Customers had positive experiences with service, consistently describing it as quick, efficient, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and professionalism... See more

Price

People report positive experiences with price, often finding quotes to be fair and affordable, even for... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as straightforward, easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were not rushed into taking insurance out. Able to discuss our questions at ease Whilst we asked for various options of policies and cost we were given time to look at the documents and amend op... See more

Company replied

Rated 5 out of 5 stars

We dealt with Nick Hanney who was very knowledgable on the various types of policies and providers. Nick was great at explaining everything and took his time to make sure we understood all the differe... See more

Company replied

Rated 5 out of 5 stars

We weren't sure whether getting cover would benefit us / our family. However, after speaking with our advisor, Harry Fletcher, he took the time to explain how it works and made sure the cover we got s... See more

Company replied

Rated 5 out of 5 stars

Spoke to Michael Gareffa he was exfremely helpful and explained everything I needed to know in good plain English, as I am in my late 70's. I phoned him back to ask a few questions after I received... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Income Protection Insurance Company
  3. Insurance Agency
  4. Insurance Broker
  5. Life Insurance Agency
  6. Term Life Insurance Provider Company

About Usay Compare

Written by the company

Usay Compare makes finding the right private health insurance easy. We compare thousands of medical insurance policies from the UK's leading insurers, including Aviva, Bupa, AXA, Vitality and more. We make it our mission to find you the most competi...
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Contact info

4.9

Excellent

TrustScore 5 out of 5

26K reviews

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4.9

All reviews

(25,698)

3,714 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend using this company

Highly recommend using this company. I was searching for the best private health insurance that suited my needs. Oliver went through the pros and cons of each insurance company. Advising on any discounts available to my lifestyle and health. Allowed me the time to go through the policies and followed up on the date and time agreed. Really helpful and a really nice guy to talk to - Thank you, look forward to catching up again prior to next years renewal.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Ali was really helpful

Ali was really helpful, knowledgeable, listened to what was important to me and made recommendations, without any pressure to proceed or which was to go.
The whole process was easy and clear and I would definitely recommend both Usay compare and Ali

July 29, 2026
Rated 5 out of 5 stars

Incredibly professional

Incredibly professional, and super helpful, really took the time to explain everything to me in depth. Walk me through the options of what was going to be the best policy for me.
I would definitely recommend this company many thanks.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Understanding

Understanding
Questions were explained very well
Knowledge
Given information which allows me to make my own choices
Respect
Allows to speak freely
Listening time Given
Friendly and confidential at the same time
Overall no complaints

July 24, 2026
Rated 5 out of 5 stars

Great service.

The young man ( Joseph ) was the most helpful person that I have dealt with over the telephone in a long while. Explained everything fully and answered all my questions in a very professional manner. There was no pushing to take out the medical cover. He let me think about it for a day or so and rang back exactly when he said he would. The cover suits my needs at a price I could afford. I’m very happy with it.

August 6, 2026
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Reply from Usay Compare

We're delighted to hear about your positive experience! It's wonderful to know that everything was explained fully and all your questions were answered professionally. We're glad the cover suits your needs and that you're very happy with it.

Rated 5 out of 5 stars

Simon was very approachable and had a…

Simon was very approachable and had a great understanding of my requirements.
The price quoted was very fair.

August 5, 2026
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Reply from Usay Compare

We appreciate your feedback. We're glad to hear that Simon was approachable and understood your requirements, and that you found the price quoted to be fair.

Rated 5 out of 5 stars

Spoke to Michael Gareffa he was…

Spoke to Michael Gareffa he was exfremely helpful and explained everything I needed to know in good plain English, as I am in my late 70's. I phoned him back to ask a few questions after I received the paperwork he was brilliant and the explanation was then very clear. Very good service and I would recommend Usay. Michael did not pressure me at any time so I felt comfortable with this Company

July 29, 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're happy to hear that Michael was extremely helpful and explained everything clearly. We're glad you received very good service and felt comfortable.

Rated 5 out of 5 stars

Jordan was efficient and helpful

Jordan was efficient and helpful. He called or emailed when he said he would. Understood if things happened and we had to reschedule.
Never made us feel like he was pushing.
Explained things in layman's terms. Took time to listen to queries and explain.

July 30, 2026
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Reply from Usay Compare

We're so pleased to hear that Jordan was efficient and helpful. We're glad that everything was explained clearly and that you felt no pressure.

Rated 5 out of 5 stars

Really fantastic company

I'm extremely impressed with the help and guidance I received from Joe today, he was very informative, knowledgeable and understood exactly what I was looking for regarding private medical insurance . He made the process very easy and took a lot of time to answer my questions. He also spent quite some time looking for the best insurance for me and changed and tailored it to match my requirements. I would highly recommend.

August 5, 2026
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Reply from Usay Compare

We're delighted to hear you had such a positive experience. It's wonderful to know that Joe was informative, knowledgeable, and understood your needs regarding private medical insurance. We're glad the process was easy and that your questions were answered thoroughly. Thank you for your high recommendation!

Rated 5 out of 5 stars

Usay Compare good experience…

Usay Compare gave me plenty of time over a few phone conversations to set out everything in a very easy to understand manner and I feel they have given me the best health insurance deal that suits my needs....

August 5, 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're delighted to hear that you found the information easy to understand and that you feel you received the best health insurance deal to suit your needs.

Rated 5 out of 5 stars

Comparison of private healthcare

Thanks to Daniel it was a very thorough friendly and informative chat. He answered all our questions and insured we were happy with everything before signing up. A very straightforward and painless experience - thank you.

August 5, 2026
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Reply from Usay Compare

We're happy to hear that Daniel joined you in a friendly, and informative chat. It's great to know all your questions were answered and that you had a straightforward experience.

Rated 5 out of 5 stars

Go with Usay

Fabulous!! I had a broker called Gracie Banister and she was amazing, patient and explained everything extremely well !

July 29, 2026
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Reply from Usay Compare

We appreciate your feedback. We're so glad to hear that Gracie was amazing, patient, and explained everything extremely well.

Rated 5 out of 5 stars

The representative from Usay was very…

The representative from Usay was very clear and informative about the Private Health Plan and advised me on the one that would suit me

July 29, 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're so pleased to hear that Kai was clear and informative, and helped you find a suitable private health plan.

Rated 5 out of 5 stars

I requested information on best…

I requested information on best healthcare providers online and received a phone call the next day from Andy who was polite, informative and efficient. I received information and policy details promptly.

July 29, 2026
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Reply from Usay Compare

We're delighted to hear that you had such a positive experience and that you received prompt and helpful information. Thank you for your feedback!

Rated 5 out of 5 stars

I have just had a quote from

I have just had a quote from
Brandon beak
I would just like to say how helpful
He was getting me the policy
Thankyou very much to him
K lancaster

August 6, 2026
Unprompted review
Usay Compare logo

Reply from Usay Compare

We're so glad to hear about your positive experience with our team. We appreciate you sharing your feedback with us!

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