We were not rushed into taking insurance out. Able to discuss our questions at ease Whilst we asked for various options of policies and cost we were given time to look at the documents and amend op... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent advice, service and price. I have had health insurance for many years, most recently the price from my company has continued to soar. As I have just retired a financial review of my outgoing... See more
Company replied
We dealt with Nick Hanney who was very knowledgable on the various types of policies and providers. Nick was great at explaining everything and took his time to make sure we understood all the differe... See more
Company replied
We weren't sure whether getting cover would benefit us / our family. However, after speaking with our advisor, Harry Fletcher, he took the time to explain how it works and made sure the cover we got s... See more
Company replied
Company details
- Health Insurance Agency
- Income Protection Insurance Company
- Insurance Agency
- Insurance Broker
- Life Insurance Agency
- Term Life Insurance Provider Company
About Usay Compare
Written by the company
Usay Compare makes finding the right private health insurance easy. We compare thousands of medical insurance policies from the UK's leading insurers, including Aviva, Bupa, AXA, Vitality and more. We make it our mission to find you the most competi...
Home
About Us
Blog
Get a Quote
Home
About Us
Blog
Get a QuoteContact info
Usay House, Lakeside Business Park, South Cerney, GL7 5XZ, Cirencester, United Kingdom
- 01285864670
- customerservice@usaycompare.com
- www.usaycompare.co.uk
4.9
Excellent
26K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The advisor was friendly
The advisor was friendly, understanding and explaining all the in and outs
August 10, 2026
Reply from Usay Compare
We're so pleased to hear that Alex was friendly and understanding, and clearly explained everything. Thank you for your kind feedback!
The agent explained everything in a…
The agent explained everything in a straight forward manner and was very polite
August 6, 2026
Reply from Usay Compare
We're so glad to hear that Luke provided clear explanations and was very polite. Thank you for your positive feedback!
Steve and Usay go hand in hand as a good team.
Steve contacted me again this year - about a month before my private health insurance ran out.
We discussed my needs and agreed to talk again the following week when I'd had a chance to consider some alternatives.
Spot on, Steve called me exactly when he said he would.
It transpired that he had found something even more suitable and, in a nutshell, we agreed the deal.
There is no doubt that Steve made it easy for me and, as well as being totally professional and and courteous throughout, he was very knowledgeable, friendly and always gave the impression that he had all the time in the world for me - never hurried.
I know that, next year, Steve will be back in touch and that a successful conclusion will be the outcome once again.
Don't lose him, Usay - he's valuable!!
Thank you, Steve, and Usay.
August 10, 2026
Reply from Usay Compare
We are so pleased to hear about your exceptional experience. It is wonderful to know that Steve provided such professional, courteous, and knowledgeable assistance, making the process easy and ensuring your needs were met. We truly value your kind words and appreciate you highlighting our commitment to outstanding service. We look forward to continuing to assist you in the future.
The Usay operator Alex was so patient…
The Usay operator Alex was so patient helpful and understanding with all the concerns I had. Answered all my questions which I understood
August 10, 2026
Unprompted review
Reply from Usay Compare
We appreciate your feedback. We're so glad to hear that Alex was patient, helpful, and understanding with all your concerns, and that all your questions were answered.
Usaycompare have been incredibly…
Usaycompare have been incredibly helpful,very professional and courteous,and have arranged our health insurance at a substantially better cost . We would have no hesitation in recommending them to obtain alternative insurance.
August 5, 2026
Reply from Usay Compare
We're delighted to hear that Jessica was incredibly helpful, professional, and courteous. It's wonderful to know we could arrange your health insurance at a substantially better cost, and we appreciate your recommendation.
Excellent advice
Excellent advice, service and price. I have had health insurance for many years, most recently the price from my company has continued to soar. As I have just retired a financial review of my outgoings was necessary and this company found a suitable comprehensive alternative and I am very happy having saved £122 per month. Ali Shabaz was my advisor, he explained everything, gave me time to think about my options and answered all my questions. Thankyou Ali.
August 4, 2026
Reply from Usay Compare
We are delighted to hear about your positive experience! It's wonderful that you found Ali's advice, service, and pricing to be excellent, especially after your recent retirement. We're so pleased we could help you find a comprehensive alternative and achieve such significant monthly savings.
The consultant was extremely…
The consultant was extremely knowledgeable of the market and underwriting requirements.
Very efficient and successfully found me the right policy at a very competitive premium.I was very impressed.
August 6, 2026
Reply from Usay Compare
We're delighted to hear that Jake was knowledgeable and efficient in finding you the right policy at a competitive premium. We appreciate your positive feedback!
The information was all very…
The information was all very proffesional and straight forward. Tristan was very helpful and informative
August 7, 2026
Reply from Usay Compare
We appreciate your feedback. We're so glad to hear that the information was professional and straightforward, and that Tristan was very helpful and informative.
Awesome very good polite even funny
August 1, 2026
Reply from Usay Compare
We are so pleased to hear that you had such a positive experience with Mason. Thank you for your wonderful feedback, we truly appreciate it!
Your representative Toby Wilkinson was…
Your representative Toby Wilkinson was so very helpful & patient. You are lucky to have him.
August 7, 2026
Reply from Usay Compare
We truly appreciate you taking the time to share your positive experience with us. It's wonderful to hear that Tobie provided such helpful and patient assistance.
Reply from Usay Compare
We're happy to hear that Williams detailed explanations were helpful. We really appreciate your positive feedback!
Reply from Usay Compare
We're so happy to hear that your experience with us was easy and positive. We truly appreciate you taking the time to share your feedback.
Policy quotation
Gave a clear explanation of policies in a professional manner. He called back as planned in a timely manner. He inspired confidence!
August 7, 2026
Reply from Usay Compare
We appreciate your feedback. We're so glad to hear that our policies were clearly explained in a professional manner and that we inspired confidence.
a service rather than a sales pitch
They patiently explained everything in detail, did not try to push a product on me, and after a lapse of several months still had all my preferences ready to hand.
At all times I was helped to a decision, rather than sold on one. Just the kind of service I was hoping for.
July 31, 2026
Reply from Usay Compare
We're so pleased to hear that Melanie explained everything in detail and that you felt no pressure. We're glad you received the kind of service you were hoping for.
Ali was knowledgeable and took me…
Ali was knowledgeable and took me through all the questions I had. No pressure as I was not clear about the benefits of a switch to begin with. Took his time and examined the pros and cons of each policy.
August 6, 2026
Reply from Usay Compare
We're delighted to hear that Ali was knowledgeable and patiently addressed all your questions. It's great that he took the time to explore the pros and cons with you. Thank you for your valuable feedback.
Professional,informative and friendly
Professional,informative information given in a friendly way. By offering up the pros and cons based on my particular circumstances I was helped to arrive at a best option health insurance.
July 30, 2026
Reply from Usay Compare
We're so pleased to hear that you found the information professional and friendly, and that we were able to help you find the best health insurance option for your particular circumstances.
Richard Foulkes
Richard Foulkes, the agent, was outstandingly helpful, professional and patient in guiding me through the process of organising health insurance.
July 31, 2026
Reply from Usay Compare
We appreciate you sharing your feedback. We're so pleased to hear that you found Richard so helpful, professional, and patient in guiding you through the process of organizing health insurance.
Helpful advice amd guidance .
August 6, 2026
Reply from Usay Compare
We are so glad to hear that Jayden's guidance was helpful to you. Thank you for your kind words!
Reply from Usay Compare
Thank you for leaving a review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.