Usay Compare Reviews 

25,773
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 3,985 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, courteous, knowledgeable, and patient when discussing various insurance policy options. Advisors consistently take adequate time to explain details clearly in plain English without applying any unwanted pressure or rushing people into decisions. Consumers also highlight the remarkably smooth user experience and note how completely straightforward the entire setup process remains from start to finish. Furthermore, many people appreciate that these knowledgeable advisors help secure highly competitive prices, successfully reducing their ongoing insurance premiums to truly affordable costs. Overall, individuals feel completely confident and satisfied relying on this trusted service.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their extensive knowledge,... See more

Service

Clients share positive opinions on service, highlighting efficient assistance and competitive pricing.... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as patient, informative,... See more

Price

Users describe positive satisfaction with the price, highlighting competitive premiums and affordable costs... See more

User experience

Customers had positive experiences with user_experience, noting that advisors are patient, approachable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were not rushed into taking insurance out. Able to discuss our questions at ease Whilst we asked for various options of policies and cost we were given time to look at the documents and amend op... See more

Company replied

Rated 5 out of 5 stars

Excellent advice, service and price. I have had health insurance for many years, most recently the price from my company has continued to soar. As I have just retired a financial review of my outgoing... See more

Company replied

Rated 5 out of 5 stars

We dealt with Nick Hanney who was very knowledgable on the various types of policies and providers. Nick was great at explaining everything and took his time to make sure we understood all the differe... See more

Company replied

Rated 5 out of 5 stars

We weren't sure whether getting cover would benefit us / our family. However, after speaking with our advisor, Harry Fletcher, he took the time to explain how it works and made sure the cover we got s... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Income Protection Insurance Company
  3. Insurance Agency
  4. Insurance Broker
  5. Life Insurance Agency
  6. Term Life Insurance Provider Company

About Usay Compare

Written by the company

Usay Compare makes finding the right private health insurance easy. We compare thousands of medical insurance policies from the UK's leading insurers, including Aviva, Bupa, AXA, Vitality and more. We make it our mission to find you the most competi...
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Contact info

4.9

Excellent

TrustScore 5 out of 5

26K reviews

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4.9

All reviews

(25,773)

3,786 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

a service rather than a sales pitch

They patiently explained everything in detail, did not try to push a product on me, and after a lapse of several months still had all my preferences ready to hand.
At all times I was helped to a decision, rather than sold on one. Just the kind of service I was hoping for.

July 31, 2026
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Reply from Usay Compare

We're so pleased to hear that Melanie explained everything in detail and that you felt no pressure. We're glad you received the kind of service you were hoping for.

Rated 5 out of 5 stars

Ali was knowledgeable and took me…

Ali was knowledgeable and took me through all the questions I had. No pressure as I was not clear about the benefits of a switch to begin with. Took his time and examined the pros and cons of each policy.

August 6, 2026
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Reply from Usay Compare

We're delighted to hear that Ali was knowledgeable and patiently addressed all your questions. It's great that he took the time to explore the pros and cons with you. Thank you for your valuable feedback.

Rated 5 out of 5 stars

Professional,informative and friendly

Professional,informative information given in a friendly way. By offering up the pros and cons based on my particular circumstances I was helped to arrive at a best option health insurance.

July 30, 2026
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Reply from Usay Compare

We're so pleased to hear that you found the information professional and friendly, and that we were able to help you find the best health insurance option for your particular circumstances.

Rated 5 out of 5 stars

Richard Foulkes

Richard Foulkes, the agent, was outstandingly helpful, professional and patient in guiding me through the process of organising health insurance.

July 31, 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're so pleased to hear that you found Richard so helpful, professional, and patient in guiding you through the process of organizing health insurance.

Rated 5 out of 5 stars

Health Insurance Review

I wished to consider changing health insurance as the existing provider had become unmanageably expensive. I was helpfully guided to an alternative

August 6, 2026
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Reply from Usay Compare

We're glad Kai helped you find a suitable health insurance alternative. We totally understand the importance of affordable options.

Rated 5 out of 5 stars

Great guidance

Great guidance, clear communication and very trustworthy.

August 6, 2026
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Reply from Usay Compare

We appreciate you taking the time to leave us this great review. We are so glad Trevor's guidance and communication were helpful.

Rated 5 out of 5 stars

Top service by Ali Shabaz

Quick and efficient ,
Good listener
Great comms .. and a refreshing change was that the total experience didn’t have a ‘ hard Sell ‘ approach .
10/10

August 6, 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're so pleased to hear that you found Ali's service quick, efficient, and that his communication was great.

Rated 5 out of 5 stars

Great Customer Service.

April O'Keeffe from Usay Compare is very professional, friendly and patient. She took her time following up on me for almost a month until I got myself and family setup for life insurance. I recommend her and the company 100% to anyone looking to make use of their services.

August 7, 2026
Unprompted review
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Reply from Usay Compare

We're delighted to hear that April was professional, friendly, and patient while assisting you. It's wonderful to know that you and your family are now set up with life insurance, and we appreciate your strong recommendation.

Rated 5 out of 5 stars

My Experience With Usay Compare.…

I dealt with Michael and he was very professional.He explained everything so I understood fully what was being offered.I would certainly recommend your company to friends and family.

August 4, 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're so pleased to hear that Michael was professional and explained everything clearly, and that you would recommend our company.

Rated 5 out of 5 stars

Highly recommend using this company

Highly recommend using this company. I was searching for the best private health insurance that suited my needs. Oliver went through the pros and cons of each insurance company. Advising on any discounts available to my lifestyle and health. Allowed me the time to go through the policies and followed up on the date and time agreed. Really helpful and a really nice guy to talk to - Thank you, look forward to catching up again prior to next years renewal.

August 7, 2026
Unprompted review
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Reply from Usay Compare

We are delighted to hear about your positive experience! It's wonderful to know that Oliver was able to help you find the best private health insurance tailored to your needs. We appreciate you highlighting the helpful advice and excellent service you received. We look forward to assisting you again in the future!

Rated 5 out of 5 stars

The whole process was very smooth

The whole process was very smooth, Kai was patient and kept me up to date throughout, I would use the service again and recommend the company to friends and family.

August 6, 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're so pleased to hear that the process was smooth and that Kai kept you updated throughout.

Rated 5 out of 5 stars

Ali was really helpful

Ali was really helpful, knowledgeable, listened to what was important to me and made recommendations, without any pressure to proceed or which was to go.
The whole process was easy and clear and I would definitely recommend both Usay compare and Ali

July 29, 2026
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Reply from Usay Compare

We're so pleased to hear that our service was helpful and that we listened to what was important to you. We're glad the process was easy and clear.

Rated 5 out of 5 stars

Incredibly professional

Incredibly professional, and super helpful, really took the time to explain everything to me in depth. Walk me through the options of what was going to be the best policy for me.
I would definitely recommend this company many thanks.

August 7, 2026
Unprompted review
Usay Compare logo

Reply from Usay Compare

We're so pleased to hear about your positive experience and that everything was explained in depth, helping you choose the best policy. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Understanding

Understanding
Questions were explained very well
Knowledge
Given information which allows me to make my own choices
Respect
Allows to speak freely
Listening time Given
Friendly and confidential at the same time
Overall no complaints

July 24, 2026
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Reply from Usay Compare

We are so pleased to hear that you found the explanations clear and that you felt empowered to make your own choices. It's wonderful to know you felt respected and that we provided a friendly and confidential environment.

Rated 5 out of 5 stars

Great service.

The young man ( Joseph ) was the most helpful person that I have dealt with over the telephone in a long while. Explained everything fully and answered all my questions in a very professional manner. There was no pushing to take out the medical cover. He let me think about it for a day or so and rang back exactly when he said he would. The cover suits my needs at a price I could afford. I’m very happy with it.

August 6, 2026
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Reply from Usay Compare

We're delighted to hear about your positive experience! It's wonderful to know that everything was explained fully and all your questions were answered professionally. We're glad the cover suits your needs and that you're very happy with it.

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