Usay Compare Reviews 

25,775
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 3,985 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, courteous, knowledgeable, and patient when discussing various insurance policy options. Advisors consistently take adequate time to explain details clearly in plain English without applying any unwanted pressure or rushing people into decisions. Consumers also highlight the remarkably smooth user experience and note how completely straightforward the entire setup process remains from start to finish. Furthermore, many people appreciate that these knowledgeable advisors help secure highly competitive prices, successfully reducing their ongoing insurance premiums to truly affordable costs. Overall, individuals feel completely confident and satisfied relying on this trusted service.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their extensive knowledge,... See more

Service

Clients share positive opinions on service, highlighting efficient assistance and competitive pricing.... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as patient, informative,... See more

Price

Users describe positive satisfaction with the price, highlighting competitive premiums and affordable costs... See more

User experience

Customers had positive experiences with user_experience, noting that advisors are patient, approachable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were not rushed into taking insurance out. Able to discuss our questions at ease Whilst we asked for various options of policies and cost we were given time to look at the documents and amend op... See more

Company replied

Rated 5 out of 5 stars

Excellent advice, service and price. I have had health insurance for many years, most recently the price from my company has continued to soar. As I have just retired a financial review of my outgoing... See more

Company replied

Rated 5 out of 5 stars

We dealt with Nick Hanney who was very knowledgable on the various types of policies and providers. Nick was great at explaining everything and took his time to make sure we understood all the differe... See more

Company replied

Rated 5 out of 5 stars

We weren't sure whether getting cover would benefit us / our family. However, after speaking with our advisor, Harry Fletcher, he took the time to explain how it works and made sure the cover we got s... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Income Protection Insurance Company
  3. Insurance Agency
  4. Insurance Broker
  5. Life Insurance Agency
  6. Term Life Insurance Provider Company

About Usay Compare

Written by the company

Usay Compare makes finding the right private health insurance easy. We compare thousands of medical insurance policies from the UK's leading insurers, including Aviva, Bupa, AXA, Vitality and more. We make it our mission to find you the most competi...
Home About Us Blog Get a Quote

Contact info

4.9

Excellent

TrustScore 5 out of 5

26K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(25,775)

3,788 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Understanding

Understanding
Questions were explained very well
Knowledge
Given information which allows me to make my own choices
Respect
Allows to speak freely
Listening time Given
Friendly and confidential at the same time
Overall no complaints

July 24, 2026
Usay Compare logo

Reply from Usay Compare

We are so pleased to hear that you found the explanations clear and that you felt empowered to make your own choices. It's wonderful to know you felt respected and that we provided a friendly and confidential environment.

Rated 5 out of 5 stars

Great service.

The young man ( Joseph ) was the most helpful person that I have dealt with over the telephone in a long while. Explained everything fully and answered all my questions in a very professional manner. There was no pushing to take out the medical cover. He let me think about it for a day or so and rang back exactly when he said he would. The cover suits my needs at a price I could afford. I’m very happy with it.

August 6, 2026
Usay Compare logo

Reply from Usay Compare

We're delighted to hear about your positive experience! It's wonderful to know that everything was explained fully and all your questions were answered professionally. We're glad the cover suits your needs and that you're very happy with it.

Rated 5 out of 5 stars

Simon was very approachable and had a…

Simon was very approachable and had a great understanding of my requirements.
The price quoted was very fair.

August 5, 2026
Usay Compare logo

Reply from Usay Compare

We appreciate your feedback. We're glad to hear that Simon was approachable and understood your requirements, and that you found the price quoted to be fair.

Rated 5 out of 5 stars

Spoke to Michael Gareffa he was…

Spoke to Michael Gareffa he was exfremely helpful and explained everything I needed to know in good plain English, as I am in my late 70's. I phoned him back to ask a few questions after I received the paperwork he was brilliant and the explanation was then very clear. Very good service and I would recommend Usay. Michael did not pressure me at any time so I felt comfortable with this Company

July 29, 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your feedback. We're happy to hear that Michael was extremely helpful and explained everything clearly. We're glad you received very good service and felt comfortable.

Rated 5 out of 5 stars

Jordan was efficient and helpful

Jordan was efficient and helpful. He called or emailed when he said he would. Understood if things happened and we had to reschedule.
Never made us feel like he was pushing.
Explained things in layman's terms. Took time to listen to queries and explain.

July 30, 2026
Usay Compare logo

Reply from Usay Compare

We're so pleased to hear that Jordan was efficient and helpful. We're glad that everything was explained clearly and that you felt no pressure.

Rated 5 out of 5 stars

Really fantastic company

I'm extremely impressed with the help and guidance I received from Joe today, he was very informative, knowledgeable and understood exactly what I was looking for regarding private medical insurance . He made the process very easy and took a lot of time to answer my questions. He also spent quite some time looking for the best insurance for me and changed and tailored it to match my requirements. I would highly recommend.

August 5, 2026
Usay Compare logo

Reply from Usay Compare

We're delighted to hear you had such a positive experience. It's wonderful to know that Joe was informative, knowledgeable, and understood your needs regarding private medical insurance. We're glad the process was easy and that your questions were answered thoroughly. Thank you for your high recommendation!

Rated 5 out of 5 stars

Usay Compare good experience…

Usay Compare gave me plenty of time over a few phone conversations to set out everything in a very easy to understand manner and I feel they have given me the best health insurance deal that suits my needs....

August 5, 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your feedback. We're delighted to hear that you found the information easy to understand and that you feel you received the best health insurance deal to suit your needs.

Rated 5 out of 5 stars

Comparison of private healthcare

Thanks to Daniel it was a very thorough friendly and informative chat. He answered all our questions and insured we were happy with everything before signing up. A very straightforward and painless experience - thank you.

August 5, 2026
Usay Compare logo

Reply from Usay Compare

We're happy to hear that Daniel joined you in a friendly, and informative chat. It's great to know all your questions were answered and that you had a straightforward experience.

Rated 5 out of 5 stars

Go with Usay

Fabulous!! I had a broker called Gracie Banister and she was amazing, patient and explained everything extremely well !

July 29, 2026
Usay Compare logo

Reply from Usay Compare

We appreciate your feedback. We're so glad to hear that Gracie was amazing, patient, and explained everything extremely well.

Rated 5 out of 5 stars

The representative from Usay was very…

The representative from Usay was very clear and informative about the Private Health Plan and advised me on the one that would suit me

July 29, 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your feedback. We're so pleased to hear that Kai was clear and informative, and helped you find a suitable private health plan.

Rated 5 out of 5 stars

I requested information on best…

I requested information on best healthcare providers online and received a phone call the next day from Andy who was polite, informative and efficient. I received information and policy details promptly.

July 29, 2026
Usay Compare logo

Reply from Usay Compare

We're delighted to hear that you had such a positive experience and that you received prompt and helpful information. Thank you for your feedback!

Rated 5 out of 5 stars

I have just had a quote from

I have just had a quote from
Brandon beak
I would just like to say how helpful
He was getting me the policy
Thankyou very much to him
K lancaster

August 6, 2026
Unprompted review
Usay Compare logo

Reply from Usay Compare

We're so glad to hear about your positive experience with our team. We appreciate you sharing your feedback with us!

Rated 5 out of 5 stars

Best service received as a Non-customer - YET

I rarely write reviews, but I felt compelled to write this one.

I’m not even a Usay Compare customer... yet!

After becoming increasingly frustrated with my current provider refusing what I believed to be a valid claim, I contacted Usay Compare after finding them through a Google search. My intention was to explore switching providers, but the experience I had was completely unexpected.

The adviser I spoke with, Tim Jowett, went above and beyond to help. There was no sales pitch and no pressure to switch. In fact, Tim advised me to stay with my current provider until my claim issue was resolved. He took the time to listen carefully to my situation and provided practical, knowledgeable advice that was genuinely helpful.

What impressed me most was the follow-up. Tim sent a personal email (clearly written by a real person, not AI-generated) with step-by-step guidance on how to challenge and progress my claim.

Having worked in the insurance industry myself for many years, I can honestly say I have rarely encountered someone as knowledgeable, helpful and genuinely nice as Tim. His professionalism and willingness to help, despite knowing I wasn't yet a customer, speaks volumes about both him and Usay Compare.

Once my current provider finally resolves this issue, I will definitely be speaking to Usay Compare about arranging my private health insurance.

Thank you, Tim, for restoring my faith in real proper customer service.

July 27, 2026
Unprompted review
Usay Compare logo

Reply from Usay Compare

We are incredibly grateful for your wonderful feedback and for taking the time to share your experience. It is truly rewarding to hear that Tim provided such exceptional assistance. We are particularly proud of the dedication and professionalism demonstrated by Tim and we are delighted that his efforts restored your faith in excellent customer service. We look forward to assisting you with your private health insurance needs in the future.

Rated 5 out of 5 stars

Benjamin Abercrombie was the best.he…

Benjamin Abercrombie was the best.he explained and gave great and sound advice about the product I was looking for.keep up the good work

August 5, 2026
Usay Compare logo

Reply from Usay Compare

We appreciate your feedback. We're so glad to hear that Ben provided excellent explanations and sound advice about the product you were looking for.

Rated 5 out of 5 stars

I spoke to a good guy called David he…

I spoke to a good guy called David he was great and explained everything clearly and in detail,it was a pleasure talking to him for 45 minutes he is a CREDIT to your company thanks stuart

August 5, 2026
Usay Compare logo

Reply from Usay Compare

We're so pleased to hear you had such a positive experience and found David to be helpful and clear in his explanations. We truly appreciate your kind words!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look