V12 Sports And Classics Reviews 

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Honestly, more than 5 stars for Hayley Macleod! She is such a friendly, hardworking and dedicated person. What really impressed me was how quickly she responds to emails and how helpful she always is. She genuinely goes the extra mile to make sure everything is sorted and makes the whole experience so easy and comfortable.

Very professional, approachable and truly committed to her work. Really appreciate all her help. Highly recommended! 🙌

Really happy with the service. Salesman Mohuddin was great. Best salesperson I’ve dealt with. Handover team Alpesh was amazing. Helped me sort out the paperwork and insurance. Very quick and efficient. Overall great service from the team.

Very nice friendly and professional from start to finish, brilliant staff

The stuff at V 12 are very helpful very welcoming lovely reception area it was a nice experience very happy with the car 10 out of 10

Trying to be fair, perhaps the Worksop branch isn't representative of the entire company, I hope so. I also blame myself, my gut instinct was telling me to walk away, more fool me.
But this has been a disgraceful episode. For a start, a £179 fee was initially charged, for sundry "benefits", which I didn't think were worth it, but was told was compulsory, even when I said that effectively that made the vehicle price higher than advertised. By pure luck I then overheard another customer being given the OPTION of this 'extra', and having pointed that out, it was removed, but this left a bad taste.
As I said, more fool me for carrying on; if a car salesman is caught in one bare faced lie, what else will they be lying about? Walk away.
I work with the public myself, there isn't a business in the world that doesn't have problems with a sale from time to time, what matters is how you then handle people who are already aggrieved, who you have already let down. V12, in Worksop at any rate, have been a disgrace in that regard.
Some faults emerged in the vehicle, and being within the first 30 days of ownership I informed V12 that I was CONSIDERING rejecting the vehicle, but wanted to give them the opportunity to comment, and sort things amicably. First email = ignored. Second email = you need to do XY and Z, etc. Excuse me? Not a word acknowledging my statutory rights, just telling me to run around after them. Not a word about the upset, the inconvenience, the feeling of having been made a mug of, the fear of what else might go wrong in future, and most of all the time and financial cost of running this to a garage for tests. I'm self-employed, any time out entails a direct loss of earnings, yet these people expect me to run around after them, when I kept my side of the bargain, while they, who have sold a defective vehicle, sit with their feet up.
Fine. Having tried to be reasonable, and given them an opportunity to engage amicably, I sent a formal letter, still within the 30 days period when I am allowed to do so, formally rejecting the vehicle, asking for a refund and stating that I will escalate matters to the County Court if don't receive it within 14 days.
I wish I could actually attach the complacent, bullying, arrogant response I received today, because the description above doesn't come close. Suffice it to say, still no acknowledgement of my legal right to reject the vehicle, just "do this, do that", and implied threats that repairs won't be paid for. Shameless.
But the single most concerning thing is the way they imply, in correspondence, that "well this is the system and that's that". Now I know my rights, I'll be filing a claim against these crooks in the County Court on 24th August. There's many people out there who don't, who will be taken in by this sort of rank dishonesty, who think that what they're told is what they have to do.
I get things wrong sometimes, but I make damn sure that when I do, I put things right so that my customer either isn't compromised, or is recompensed if they are. All these crooks are interested in is weaselling out of their responsibilities.
Once they have your money, they won't give a toss if anything is wrong. Avoid. Like the plague.

V12 Hinckley
Avoid at all costs!
Arranged a test drive of a VW T-Roc at V12 in Hinkley on Friday 07/08/26 for 2pm. Liked the car so sat down with salesman (Onder) to talk numbers.
V12 offered a pitiful trade in for my car of £7500 which I refused.
After much time came back with an amended offer of £9000 which I still refused and walked away.
After discussing with partner overnight we decided to go for deal, so rung V12 back up on Saturday 08/08/26 to ask if deal was still available. When I gave car reg number to the female who answered, she said that the salesman had put a note against car, that if customer phoned back that the same deal would still be offered. Happy with that I put down a £99 deposit to secure the car. The female said that the car would be reserved and withdrawn from sale for me.
I asked her to get the salesman to call me back and confirm the details and arranged to come back on Monday 10th to pay balance and collect the car. No call was received Saturday or Sunday and no receipt for the deposit either despite the money leaving my bank.
The car remained on sale on V12 website and Autotrader all weekend and didn’t look like it had been withdrawn at all.
I phoned at opening time of 10am on Monday 10th to confirm appointment and was told I was booked in for 11am.
On arrival I was told to wait which again I did for over an hour as Onder served another customer, which I found very unprofessional.
He said he needed to check trade in figures again with his manager.
This was done again and on his return I was shocked to find trade in deal was now only £8553 and not the £9000 offered on Friday 7th.
I was not happy with this so asked to speak to a manager.
Raj the sales controller came in to see me. I told him either they stick to original trade in offer or I would get refund on deposit and walk away.
That trust had been lost and it was appalling customer service to go back on a deal on an £18495 car for the sake of £447.
He said he would go and check figures again but came back and said no they could not offer original deal as profit margins were so tight.
So after two trips to V12 in Hinkley (totalling 172 miles around trips from Corby) I drove away feeling angry and disgusted at the customer service I had received and the inconvenience caused by wasting my time.

V12 was founded as a family run business but they have gotten to big for their boots and now no longer seem to put their customers first, just interested in maximising profits at the expense of alienating their customers with false promises. I’m sure the original founder would be shocked at how his business is now being conducted.

Genuinely terrible experience when dealing with this company.
We made an appointment, turned up on time and still sat for nearly 2 hours waiting to be seen, then a further 45 mins of sales-typing until i actually saw the car. When we decided we didnt want it, the salesperson (Tony, from memory) became unpleasant and rude towards my partner. My driving license was taken, and then lost. I've been seeking, and have been promised, its return since early july, only to be told today they don't have it anyway. Their whatsapp chat bot doesn't actually engage a human to address the queries raised to it and their phone lines redirect to other companies with no warning or further information.

Avoid if you value your sanity.

Very friendly didn’t feel pressured around good experience would recommend

The team was friendly and professional, keeping me informed throughout the process. Communication was clear, and everything was handled smoothly.

Good to deal with, all staff very helpful and accommodating.

The vehicle was exactly as described in the ad and we were extremely pleased with the technical knowledge and customer service that rich gave to us throughout and after the transaction. I would highly recommend V12 sports and classics Wolverhampton. we will definitely be using them again without hesitation.

Had a great experience today, was well looked after by Sarda who was very helpful and honest. The car is lovely and I came away feeling fully informed and happy with my purchase! Very professional garage. Sarda is comedy gold 🤣🙌🏻 even offered my a stick of rock from his recent trip to Blackpool!

Good work you’re team am happy

Simon was lovely and really helpful.
Emily made the process simple.

Purchased the a car from V12 last Tuesday 4th August.The car was at the Wolverhampton branch but V12 delivered it to Hinckley for me. There was a charge but this was totally refunded when I went to see the car. Really helpful staff Cam, Raggan and Jag who helped with removing some paint from the windscreen. Star of the show Laura I discovered the compressor was missing from the tyre repair kit. I turned up early on Friday the show room wasnt open. Even though they were closed Laura quickly found me a brand new compressor free of charge. The cars is great thanks to all at V12 Frank Barson

I have to say an issue with my car not minor tbh but from warranty to customer service great exchanged car at Worksop blanch like for like ton6 who sold us original car was great phoned was there for exchange a big thank you Tony whilst a shame my fist car had a fault the professional way the V12 team handled it was fantastic well done all bottle wine on way for Tony go meet the guy

Nareejah was helpful and efficient. I had trouble writing the review and wanted to do a separate one for Amaan but it didn’t let me. Anyway, he was good too especially for his first day!

Excellent!! Very helpful and polite. Told me everything I needed to know and broke it down in a simple way. Thank you Hailby for all you help 😊

I’m really pleased with how things turned out. I was a bit unsure at first, but Jack and Nafeesah made the process much easier. Jack was very helpful and took the time to go through my options, which helped me feel more confident about my decision. He provided honest advice and didn’t push anything unnecessary, which I appreciated. When it came to sorting out the paperwork, Nafeesah explained everything clearly and answered all of my questions patiently. It felt like they were focused on what was best for me rather than just making a sale.

I paid the deposit on a car on Wednesday,I spoke with somome called Joel Baz who said it would come with a fresh MOT.Due to the distance I said I wanted to collect the car on Friday at agreed appointment time he said that was fine they would have the car ready for collection and all paper work ready.He sent me an invoice which was paid on the Friday.When we arrived to collect the car,a salesman took us into the office,he thought I had come to.see a different car,after him finding details of the correct car he left the office he came back to say he would get it brought to site,he then disappeared again only to return saying theres a major problem with the car when I questioned how this could be as they had sold me the car he went away again coming back saying it was a minor fault it has a flat battery so they are unable to open it..I asked why they dont nip to Halfords to buy a new battery I was willing to wait,they said they couldn't do this they need to get a specialist lock smith in to open the car..Having had keyless entry for the last 10 years I knew that this was an excuse as you can still open the car door using the little key inside the key fob.He took us to see the car which was not on site,it hadn't been cleaned it was in a compound with 100s of other cars all looking rather dirty.He said he was going to get the key and returned without so I asked where it was he went away again took some time to return to then say the key inside fob was missing!! Nothing in there excuses added up they said when buying the car the key was missing,so how did they know the car wouldn't start? How do they know it wasn't the key fob battery that had gone? It was obvious they had forgotten to get the car ready for collection & mot it but there advert states it had all its checks completed by AA standards it had been MOT'd..They tried to get me to get me to buy a different car,why would I do this when they already had part payment of £12,995 for the car i wanted? Management had no customer skills & wasn't able to say why the car was not ready as they had 3 days to do so.They said they would deliver the car to me when they had fixed the issues,how could i trust them after the failures? They tried blaming a call centre for the car not being ready,surely the call staff are contracted by V12? There are many errors in there advertising which i will report to trading standards.How do photos show the car gleaming when in fact its off site in a dusty dirty compound? I would avoid this company especially the Hinckley branch i now have to wait 5 days for money to be returned..
I wished i had ready all the negative feedback as everyone states the same problems we had..I know there going to reply with a message giving false information like they have others,they really dont care & have no competence to even try to resolve.