V12 Sports And Classics Reviews 

14,722
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,986 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly, highly knowledgeable, and extremely professional staff who work hard to make the entire vehicle purchasing process exceptionally smooth, comfortable, and completely stress-free. Many individuals strongly appreciate the clear communication, helpful guidance, and genuinely supportive approach provided by team members throughout every single step of their visit. Though some customers noted serious concerns regarding incomplete vehicle history records, missing information, and unexpected post-purchase mechanical faults discovered after driving away. A few reviewers also experienced significant difficulties and poor communication when trying to resolve these frustrating problems with the after-sales support team.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the purchasing process. Reviewers... See more

Service

Reviewers mention ambiguous feedback about service, with many praising the friendly and efficient staff who... See more

Product

Customers had ambiguous experiences with product, reflecting mixed views on vehicle purchases. While many... See more

Customer service

People report ambiguous experiences with customer service. While some reviewers praise helpful staff and... See more

User experience

Clients share positive opinions on user experience, describing the entire process as smooth, straightforward,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Up to yet ok but very disappointed that when your told you get years AA cover after email sent by AA to activate it’s for one roadside visit !! Hoping my hold warranty I’ve purchased is genuine, they... See more

Company replied

Rated 4 out of 5 stars

Over all pleasant service and very affordable prices. The only hiccup was that we where told that keys are low battery but promised by the seller that they just put brand new ones in and when get hom... See more

Company replied

Rated 4 out of 5 stars

Visited V12 Sports and Classics Wolverhampton to look at a car. The staff were approachable and easy to talk to, which made the experience comfortable. Jess was lovely throughout. They were friendly a... See more

Company replied

Rated 4 out of 5 stars

Transaction was very nice and smooth. Kept me updated through every process through emails and when I came into the actual building the staff were very friendly. Simon who dealt with the actual tran... See more

Company replied


Company details

  1. Used Car Dealer
  2. Car Dealer
  3. Motor Vehicle Dealer

Written by the company

V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK! Hinckley | Wolverhampton | Stoke-on-Trent | Worksop


Contact info


4.0

Great

TrustScore 4 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(14,722)

1,835 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The team made everything…

The team made everything straightforward and easy to understand. They were relaxed and friendly, which made the whole process comfortable. From the first step to driving away with my new car, I felt looked after. The steps were clear and simple, which helped everything go smoothly.

I left with a new car without any stress.

August 30, 2026
Unprompted review
V12 Sports And Classics logo

Reply from V12 Sports And Classics

Thank you for your fantastic feedback! We’re delighted to hear that the team made the process straightforward, clear and comfortable from start to finish.

It’s great to know you felt well looked after and that everything went smoothly. We really appreciate you choosing V12 Sports & Classics and taking the time to share your experience.

We hope you enjoy your new car! 🚗😊

Rated 5 out of 5 stars

Alex was very helpful

Alex was very helpful. He explained all the options available us properly.

August 29, 2026
V12 Sports And Classics logo

Reply from V12 Sports And Classics

Thank you for your lovely feedback! We’re delighted to hear that Alex was helpful and took the time to clearly explain all the options available to you.

We really appreciate you choosing V12 Sports & Classics and taking the time to share your experience. We hope you enjoy your new car! 🚗

Rated 5 out of 5 stars

Easy friendly process

I was initially unsure about how straightforward the process would be, but the team made it simple to understand. They were friendly and professional throughout, which made it easier to ask questions and get clear answers. Everything was explained well, so I felt confident in each step. The whole experience felt smooth and uncomplicated.

August 30, 2026
Unprompted review
V12 Sports And Classics logo

Reply from V12 Sports And Classics

Thank you for your wonderful feedback! We’re delighted to hear that our team made the process simple, clear and straightforward from start to finish.

It’s great to know that you felt comfortable asking questions and that everything was explained clearly, giving you confidence throughout the process. We really appreciate you choosing V12 Sports & Classics and hope you enjoy your new car! 🚗😊

Rated 5 out of 5 stars

Excellent customer service support

Excellent customer service support. Fast sale. Cars wicked. Thank you

August 29, 2026
V12 Sports And Classics logo

Reply from V12 Sports And Classics

Thank you for your fantastic feedback! We’re delighted to hear you received excellent customer service and found the sales process quick and easy.

We’re also glad you’re happy with the car! Thanks again for choosing V12 Sports & Classics, and we hope you enjoy your new wheels! 🚗😊

Rated 5 out of 5 stars

I got a car from v12 3 months ago the…

I got a car from v12 3 months ago the EV battery stopped working and I called V12 and with in 3 days I woz able to give the car back and choose a different one with no problems at all

August 29, 2026
V12 Sports And Classics logo

Reply from V12 Sports And Classics

Thank you for sharing your experience. We’re sorry to hear you experienced an issue with the EV battery, but we’re pleased that our team was able to resolve the situation quickly and make the process of returning the vehicle and choosing another car as straightforward as possible.

We’re glad we could help, and we hope you’re now enjoying your replacement vehicle! 🚗😊

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Very helpful without being pushy, and no pressure felt either on the phone or in person.
James who I dealt with on the phone and Conor who I dealt with on the day were both very good, as was Rampand (sorry if I’ve got the spelling wrong) in the administration area (what a professional young man, at 16 years old!).
Very pleased with the car, perfect condition, exactly as described in the advert.
Simple process from start to finish.

August 28, 2026
V12 Sports And Classics logo

Reply from V12 Sports And Classics

Thank you for your fantastic feedback! We’re delighted to hear that you received great service from start to finish and felt supported without any pressure.

It’s wonderful to hear that James, Conor and Rampand all made such a positive impression and helped make the process simple and straightforward. We’ll be sure to pass your kind comments on to the team.

We’re also pleased that you’re happy with the car and found it to be exactly as described. Thank you for choosing V12 Sports & Classics, and we hope you enjoy your new car! 🚗😊

Rated 4 out of 5 stars

Over all pleasant service and very…

Over all pleasant service and very affordable prices. The only hiccup was that we where told that keys are low battery but promised by the seller that they just put brand new ones in and when get home keys died completely and car would not close. We wasted an hour figuring out what the issues was and did not think to check keys as we where told batteries where replaced however when I decided to try replacing battery issue resolved itself. Next day I kept trying to call aftershaves just to discuss the issue as it wasn't great to feel being lied to but no one was available after 45 min wait. Car does drive perfectly now.

August 16, 2026
V12 Sports And Classics logo

Reply from V12 Sports And Classics

Thank you for sharing your feedback. We’re pleased to hear that you found the service pleasant, our prices affordable, and that the car is driving perfectly.

We’re sorry to hear about the issue with the key battery and the time you spent trying to resolve it, particularly after being advised that the batteries had been replaced. We also apologise that you were unable to get through to the team when you tried to discuss this further.

We understand how frustrating this must have been and have passed your feedback to the relevant team to review. Thank you again for bringing this to our attention.

Rated 5 out of 5 stars

Service was perfect.

Service was perfect.

August 28, 2026
V12 Sports And Classics logo

Reply from V12 Sports And Classics

Thank you for your fantastic feedback! We’re delighted to hear that you found the service perfect.

We really appreciate you choosing V12 Sports & Classics and taking the time to leave us a review. We hope you enjoy your new car! 🚗😊

Rated 5 out of 5 stars

great experience great staff good deal…

great experience great staff good deal realy appreciate thnku so much for gave me best deal

August 25, 2026
V12 Sports And Classics logo

Reply from V12 Sports And Classics

Thank you for your fantastic feedback! We’re delighted to hear you had a great experience with our team and were happy with the deal.

We really appreciate you choosing V12 Sports & Classics and taking the time to share your experience. Thank you, and we hope you enjoy your new car! 🚗😊

Rated 5 out of 5 stars

Mo was fantastic

I was a bit unsure at first, but the staff were friendly and professional, which made things much easier. Mo was particularly helpful, always clear and approachable in explaining everything. He made me feel comfortable throughout the process and was easy to talk to about any concerns I had. This gave me confidence in moving forward with the purchase of my car. It all worked out well in the end.

August 29, 2026
Unprompted review
V12 Sports And Classics logo

Reply from V12 Sports And Classics

Thank you for your lovely feedback! We’re delighted to hear that our team made you feel comfortable and confident throughout the process.

It’s great to know that Mo was particularly helpful and took the time to explain everything clearly while addressing your concerns. We really appreciate you choosing V12 Sports & Classics and hope you enjoy your new car! 🚗😊

Rated 5 out of 5 stars

Tia has been absolutely amazing

Tia has been absolutely amazing. Lovely lady very helpful. Thank you for the am amazing customer care.

August 29, 2026
Unprompted review
V12 Sports And Classics logo

Reply from V12 Sports And Classics

Thank you for your wonderful feedback! We’re delighted to hear that Tia was absolutely amazing and provided such helpful and friendly customer care.

We’ll be sure to pass your kind comments on to Tia. Thank you for choosing V12 Sports & Classics, and we hope to see you again in the future! 😊

Rated 5 out of 5 stars

James was really helpful and attention…

James was really helpful and attention to detail second to none!

August 29, 2026
Unprompted review
V12 Sports And Classics logo

Reply from V12 Sports And Classics

Thank you for your fantastic feedback! We’re delighted to hear that James was so helpful and that his attention to detail made such a positive impression.

We’ll be sure to pass your kind comments on to James. We really appreciate you choosing V12 Sports & Classics! 😊

Rated 4 out of 5 stars

Visited V12 Sports and Classics…

Visited V12 Sports and Classics Wolverhampton to look at a car. The staff were approachable and easy to talk to, which made the experience comfortable. Jess was lovely throughout. They were friendly and professional, with no pushy sales tactics. Although we didn’t end up purchasing the car, we felt well looked after during our visit.

August 29, 2026
Unprompted review
V12 Sports And Classics logo

Reply from V12 Sports And Classics

Thank you for your lovely feedback! We’re delighted to hear that you found the team friendly, approachable and professional, and that Jess looked after you so well.

It’s great to know you felt comfortable throughout your visit and didn’t experience any pressure. We’re sorry that you didn’t find the right car this time, but we really appreciate you considering V12 Sports & Classics and taking the time to share your experience.

We hope to welcome you back in the future! 😊

Rated 1 out of 5 stars

🇬🇧 Once Upon a Time… I Thought I Was…

🇬🇧 Once Upon a Time… I Thought I Was Buying a Car

Once upon a time, I bought a three-year-old car, registration FG22 SSZ, from V12 Sports & Classics on finance.

I thought I was buying a car.

Apparently, I was buying an adventure.

On 9 February 2026, the first problem appeared and the car was taken away for repair. First came the PCV fault. That was repaired, but then another problem appeared. More investigations, more parts, more repairs… and, of course, more promises.

“We’ll sort it.”

“We’ll get back to you.”

“The warranty company will deal with it.”

At this point, the word “we’ll” had probably been used more often than some of the car’s actual parts.

After the second repair, I finally decided that enough was enough. On 2 April 2026, I told them I no longer wanted the vehicle.

And that was when my simple car purchase became a full-time administrative career.

Finance company? Check.

Warranty company? Check.

DVLA? Check.

Independent complaint process? Check.

Emails? Hundreds, it felt like.

Documents? Plenty.

Evidence? More than enough.

At one point, I genuinely wondered whether V12 had secretly employed me as their Customer Service Manager, Complaints Manager and Project Manager, because after so many emails and repair reports, I knew the history of the car so well that I was starting to spot problems and inconsistencies myself.

Seven months later, I could probably have opened my own department.

The car was also moved from the repair garage without me being told beforehand. I only discovered this through the vehicle tracker.

At least the tracker kept me informed.

It was probably the best communicator in the whole story.

And then we have my personal belongings.

Some items that were left in the vehicle have still not been returned. I have information and evidence regarding their whereabouts, and I have repeatedly asked for them back. They are my belongings, I bought them, and I have proof of purchase.

Then there is the communication.

When I did receive a reply to my emails, it often didn’t actually answer the question I had asked.

I asked Question A.

I received an answer to Question B.

So I asked Question A again.

I received an answer to Question C.

At this point, I started wondering whether I was communicating with V12 or taking part in a quiz where the only rule was that nobody could answer the question.

More than seven months later, the story is still not finished.

And the funniest part?

I still have the V5C in my possession, and I also still have the spare key for the vehicle.

I am still sending emails to V12, but I am currently not receiving responses.

So if you happen to be considering FG22 SSZ, or simply want to know what my experience has been like, feel free to get in touch.

I can’t promise a happy ending yet.

But I can promise there has been plenty of paperwork, plenty of waiting and enough plot twists to fill an entire series.

To be continued…

February 9, 2026
Unprompted review
V12 Sports And Classics logo

Reply from V12 Sports And Classics

Thank you for taking the time to share your concerns.

We can confirm that your complaint has been actioned and has been forwarded to the relevant team for further investigation. They will review the circumstances and the information provided and will respond to you directly once their investigation has been completed.

We appreciate your patience while this is being looked into.

Rated 5 out of 5 stars

Customer Focused staff throughout

Very pleasant customer focused experience when buying car for my wife yesterday.
Simon, Leah and Mia whom we dealt excelled they were all friendly, polite, professional and smartly attired.
A number of other staff who we did not deal with also acknowledged our presence with a smile or hello.
Simon also went to collect another vehicle from a nearby site to look at as we were intial unsure there was no trouble doing this.
All in all a positive buying experience.

August 28, 2026
V12 Sports And Classics logo

Reply from V12 Sports And Classics

Thank you for your fantastic feedback! We’re delighted to hear that you and your wife had such a positive and customer-focused experience with us.

It’s wonderful to hear that Simon, Leah and Mia were friendly, polite and professional throughout, and that the wider team made you feel welcome too. We’ll be sure to pass on your kind comments to them.

We’re also pleased that Simon was able to arrange for another vehicle to be brought over for you to view. Thank you for choosing V12 Sports & Classics, and we hope your wife enjoys her new car! 🚗😊

Rated 5 out of 5 stars

Absolutely brilliant experience with V12 Sports And Classics!

I honestly couldn't be happier with my purchase. From the moment I found the car to the day I collected it, the whole process was smooth, straightforward and completely stress-free.

The car itself has been fantastic. I absolutely love it and, even after bringing it home, I still get excited every time I see it! 😂 It drives beautifully and has turned out to be exactly what I was looking for.

I'd also like to say a big thank you to the team at V12 Sports And Classics for making the whole experience so easy. Everything was handled professionally and I felt confident throughout the process.

I'm genuinely delighted with the car and very happy that I chose V12. ❤️

I would definitely recommend V12 Sports And Classics to anyone looking for a great car and a smooth buying experience.

Thank you, V12 — I absolutely love my car! 🚗❤️⭐⭐⭐⭐⭐

August 25, 2026
V12 Sports And Classics logo

Reply from V12 Sports And Classics

Thank you so much for your wonderful five-star review! ❤️ We’re absolutely delighted to hear how happy you are with your new car and that the whole experience was smooth, straightforward and stress-free from start to finish.

It’s fantastic to hear that you still get excited every time you see the car! 😂 We’ll be sure to share your kind words with the team.

Thank you for choosing V12 Sports & Classics and for recommending us. We really appreciate your support and hope you continue to enjoy every mile in your new car! 🚗❤️

Rated 1 out of 5 stars

I’ve never been somewhere where I’ve…

I’ve never been somewhere where I’ve felt so immediately pressured!!! 4 people standing at the entrance waiting for people to turn up and one of them ran over to my car and opened the door asking if I needed help!!! I only wanted to have a quick look!!!

August 27, 2026
Unprompted review
V12 Sports And Classics logo

Reply from V12 Sports And Classics

We’re sorry to hear that you felt pressured during your visit. We understand that sometimes customers simply want to have a look around without feeling obliged to speak to anyone straight away.

We appreciate you sharing your feedback with us and will pass this on to the relevant team so we can take it on board and improve the experience for future customers.

Rated 5 out of 5 stars

Outstanding service.

Outstanding service.

Hayley, has been wonderful and went out of her way to assist me. She has resorted my faith in the car market. V12 will be my go to from now on.

August 28, 2026
Unprompted review
V12 Sports And Classics logo

Reply from V12 Sports And Classics

Thank you for your fantastic feedback! We’re delighted to hear that Hayley went above and beyond to assist you and that she has restored your faith in the car-buying experience.

We’ll be sure to pass your kind words on to Hayley. It’s wonderful to know that V12 Sports & Classics will now be your go-to choice. We really appreciate your support and look forward to welcoming you back in the future! 😊

Rated 1 out of 5 stars

The sales experience itself was…

The sales experience itself was excellent, but unfortunately, the promises and commitments made to me during the purchase were not fulfilled.

I am extremely disappointed and feel that I cannot trust the word of the salesperson. When you are spending over £20,000 on a car, you expect the promises made as part of the sale to be honoured.

I was specifically promised that the EV would be charged to 50% so that we could drive it home. However, when we collected the car, this had not been done, and I was told that it could not be done. This was particularly disappointing because it was something that had been clearly agreed beforehand.

Furthermore, I was promised car mats and a car jack, but neither was provided.

Overall, although the sales process was excellent, the failure to deliver on these basic promises has left me very disappointed. It gives the impression that once the sale was completed, the commitments made beforehand were no longer considered important.

For a customer spending over £20,000, I believe this is unacceptable. A dealership should stand by what its representatives promise, and I would expect these issues to be addressed appropriately.

August 28, 2026
Unprompted review
V12 Sports And Classics logo

Reply from V12 Sports And Classics

Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you found the sales experience itself excellent, but we’re sorry that the commitments made to you were not fulfilled.

We understand your disappointment regarding the agreed 50% charge, as well as the car mats and car jack. We appreciate that, when purchasing a vehicle of this value, you expect agreed arrangements to be honoured.

We have taken your comments on board and have passed your feedback to the relevant team to review. We apologise for the inconvenience and disappointment caused.

Rated 5 out of 5 stars

The Hinkley branch

The Hinkley branch is a great company and well organised there is NO pressure selling from the sales staff who are absolutely excellent and attentive if they see you standing round obviously wanting help the little touches like FREE beverages from the vending machine just adds to the experience and the Vehicle prices are very competitive
Overall 5 out of 5

Kind regards Giuliano

August 23, 2026
V12 Sports And Classics logo

Reply from V12 Sports And Classics

Thank you, Giuliano, for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience at our Hinckley branch.

It’s great to know you appreciated the friendly, attentive service, relaxed approach and competitive vehicle prices. We’re also pleased that the complimentary refreshments added to your experience!

We really appreciate your kind words and your support. We hope to welcome you back to V12 Sports & Classics again in the future! ⭐⭐⭐⭐⭐

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look