Vacationcare Limited Reviews 

Best experience I’ve ever had while travelling to Brazil for the week. Turn up with my family thinking I’d be waiting ages but no! There they were waiting for me to arrive, took my luggage (4 Heavy Cases) and loaded them for us, booked in (maximum 3 minutes) got in the bus and straight to the terminal door! The driver was extremely helpful with showing us different landmarks at the airport for us to not get lost when we got back which turned out very very useful! Then when we got back from our holiday which was an amazing time by the way there was massive lines of traffic all backed up and again I was thinking the worst because we just wanted to get home quickly BUT.. We rang them up as instructed too and they directed me to the pick up area which only took 20 minutes to my surprise as the airport was stuck still. We got to our car which was waiting for us outside their office, the bus driver which was super chatty and kept us all laughing all the way back then proceeded to take my luggage and load our car for us! This was 4am and we couldn’t of been any happier as we was all ready for bed! Thank you for being such a great service, we will be back soon!

Absolutely amazing service will most definitely be using again despite the distraction at the airport, staff handled the situation calmly and professional.

I’ve used this company 3 times never had a bad experience.
Fantastic service
Dave picked us up from the airport top guy
Car running when we arrived to pick it up.
Brilliant service
See you in 10 weeks 😃

All went OK with dropping off my car, I even booked it in for a valet for £25.0]..... until my return to the country. I called from the airport to say I was ready, but there was terrible back ground noise, clanging, people shouting, foul language, I couldn't make out what the man on the end was saying. Twice I asked him to talk clearly and loudly due to the noise on their end, and then the attitude started...he started spelling every word of his sentence with a patronising tone, when I told him there was no need for the attitude, he simply said he could hear everything I was saying so he didn't know what my problem was with not being able to hear him. Eventually I got it out of him that we would be picked up. When I asked where? I was told the same place they dropped me off. Nice. Let me try and recall that. When I asked when? He advised 3 minutes. If wasn't there in 3 minutes I would miss my slot. Whatever that meant. I grabbed my elderly mother and rushed as best I could to where I thought we had been dropped off a few weeks before, preventing her from drinking her cup of tea she had been so badly wanting after a 13 hour flight. After 20 minutes, a van, amongst many vans in the preceding time frame, arrived and a man shouted their company name. We dutifully got in. Rest assured, this vehicle was not roadworthy no matter how generous one might want to be.
Regardless, upon arrival at the storage garage, I saw my vehicle waiting, and it looked as if a heard of elephants had flown over and messed on it. Upon entering the office, I now met Mr Attitude. He didn't say a word other than hand me my keys, and said the man who cleans the car has been off sick and literally tossed £25.00 onto the table. At this stage I hadn't said a word. When I looked at him in disbelief he simply said "what?".
At this stage my elderly mother was not in a very good place, I saw I was going to waste my time talking to an imbecile, which would only further upset her, so I picked up the keys, the cash, and walked out, as he shouted after me "have a wonderful holiday ".....because of my accent he obviously thought I was coming on holiday, and couldn't process that I had left my car with them in order to go on holiday. A bizarre experience all in all, which I can only assume was due to racism. Disrespectful. Aggressive. Rude. Not to mention we were transported in what was obviously a vehicle which was illegal, and the fact my car in such a mess when I collected in, I can only imagine what they had done with it. Not worth my time and energy to argue with a man who obviously had an issue with me for some strange reason.
Use at your peril.

Absolutely fantastic! Very friendly and helpful on checking in and returning. Polite , courteous and punctual. Forget the negative reviews. Adrian Rathmell

WARNING! They charge an extra £10 per person to take you to and from the airport so add this to the cost you're going to pay.

This is a very basic service with minibuses in poor condition and drivers who drive as fast as possible throwing you around in the back. I would not use them again.

Absolutely spot on service, i used them for 3 and a half days.
Everything was easy, just ring 15 minute before getting there. They are waiting ready for you. Just drop you car off and get taken to the airport. Quick and easy. On the way back i rang them when i was out of baggage claim and they were there within 5 minutes. I will definitely use them again. Top service and Top Lads!

After reading the negative reviews I was slightly worried HOWEVER….. I cannot fault them at all!!!! We was a little lost at 2am and the gentlemen helped us on the phone to get there, there was a taxi waiting when we arrive so we could get straight into, he showed us where we would need picking up from.

Once arrive and got our cases we called and walked outside, no more than 5 mins a gentleman picked us up, so friendly and chatty which was so lovely, took us straight back where another gentleman was waiting with our keys and had our car ready by the exit.

Honestly amazing service!!!!! Thankyou for making our holiday easy.

We left our car here for 10 days, all done professionally and with a smile the lads are all pleasant and the free shuttle bus is really good! Dropped to airport with 10 minutes of arriving at the car park and picked up on our return within 20 minutes on a busy day great service, would highly recommend and will definitely be using them in the future!

AVOID

Honestly I wish I had read the reviews. This place is a joke, I don’t even know where to start.
First impressions when you turn up, it’s a very unpleasant run down car park! It’s filthy, the office smells like smoke and if I didn’t have a plane to catch I would have cancelled my booking straight away.
Turned up, handed the key over and was told- normally £6 each way however as a deal I would only have to pay £10 for both- have read the confirmation email and can confirm this isn’t anywhere stated. Although thought nothing of it.
However on my return, this is when I really started to see what a scam this company is. Phoned the number provided 11 times… no answer. Found the office number 0161 437 8988 ( here for you if you are in the same situation as me) and someone answered, told 10 minutes. I can confirm exactly 50 mins later and 5 phone calls I was collected, no apology or answer as to why I was left for nearly an hour. The place is a joke. The vehicle that takes you to the airport and back is a dump, smells like smoke and the seats aren’t even safe. The drivers answer their phones ( not hands free) and are reckless in their driving.
Please don’t give anymore money to this company, they don’t deserve a penny. Please research (I wish I did) and spend that little bit more not to leave your car with a joke of a company who I also felt unsafe leaving my car with.
Also, don’t bother replying to this comment with the usual “you must have booked with someone else… or you must have been stood in the wrong place”

Good luck on creating a well known company with such poor service.

Disgusting company , rip off merchants, dont believe the price you pay when booking , they ask for an extra 10 pounds before they take you to the airport and another 15 pounds for the return shuttle service.Not honest and upfront, their vehicles for drop off are old and sound like they could breakdown at any moment also very dirty and smell terrilble. people were upset when arriving back with the attitude, they had if I had read the reviews before booking I would have steered clear of them , cheap isnt always the best . will never use them again. BEWARE.

We dropped our car off at 3 in the morning and were taken straight to the airport, Terminal 2. We were also given a card with the mobile number to ring on our return.
When we finally retrieved our cases (10th December with snow delays) we rang as instructed and were told to go to West Parks level 1 for pick-up.
OK it was cold and pick-up was maybe 30 minutes from making the call, but we were taken back to the office where our car was waiting, so it all went without a hitch.
I would recommend Vacationcare and will definitely use them again, but just remember it's not on-site.

Excellent service first time using and can not complain one bit both drivers were great special thank you to heather for sorting it all out for us wasn’t worried one bit about the car perfectly safe and staff were very friendly.

Absolutely horrible experience on our return when the guy who picked us up threw insults at me that it had me in tears. When I explained what I thought they had said to me he told me to get a taxi back to pick my car up. I didn’t and got in the van where he continued to insult me. The drop off experience was good with friendly staff so it was such a shock.

Cheaper isn’t always better…
Haven’t quite got a “system”in place, more making it up as they go along. I wouldn’t recommend.

My experience was first class, staff were friendly and helpful, mini bus arrived promptly to and from the airport. Definitely use these guys again.

Awful experience, staff are rude and I’m still waiting for a call back weeks later. The Shuttle bus driver was more concerned about his mobile than driving and almost crashed a fair few times on the short drive to the airport. The lad parking up cars was physically dirty and smoking in customers cars. When confronted became verbally abusive and wanted to fight me whilst other staff members held him back. I rang the manager at the time who said he will take this seriously and still hasn’t responded 2 weeks later. Do not use this company.

Similar to other experiences here, despite calling in advance I was left waiting almost 40mins for pickup in T2 carpark which is rather stressful when you're heading for a flight. Once arrived it was a quick exchange of keys and on the way. As others have mentioned there's a £6 charge for the carpark, why others are acting so indignified about this I do not know, it's quite clear when booking, and on the confirmation email, that this is what you're signing up to.
On my return I phoned once I'd collected my baggage and was only waiting around 3/4 mins for my car to show up, so that part went smoothly and to plan. The problem is my car had clearly been left outside (covered in bird droppings) despite being advertised as an indoor facility, and the battery was so depleted that my car couldn't manage to keep it's satnav/screens on while driving for the trip home, which suggests they'd been using it for radio or phone charging or something.

Pros: Was picked up (just about) on time, and car was returned very prompty for a clean getaway. Staff were polite and courteous with me throughout. Ultimately the service was just barely delivered as I'd ordered it.

Cons: 40min wait for pick up was super stressful, car came back dirty and almost certainly used, for something, while I was away.

My car is damaged - no contact from the managers. Only a mobile phone number available and they won’t pass on details of managers.

Manchester Airport Meet & Greet. DO NOT BOOK IF YOU HAVE AN EARLY FLIGHT as they can’t get out of bed to meet you!! I booked them through A2Z and won’t be using them again either! Followed instructions and called when 10 minutes away at 4am to be told they had no booking for me!! When I asked what am I supposed to do now said see what they say at the meet and greet??? OMG never ever again- most stressful experience I’ve EVER had going on holiday oh and thankful that security took only 15 minutes to get through on 30/4/22 otherwise we would have missed the flight!!

Update: The driver was being honest just discovered the booking agent cancelled the booking but did not email me -booking agent A2Z Was in the wrong here!