Vanarama Reviews 

8,420
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 330 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, knowledgeable, and professional, making the process easy and stress-free. People frequently highlight the excellent customer service, noting the team's ability to provide clear information, answer questions, and find suitable solutions efficiently. Many reviewers appreciate the smooth user experience, with quick turnarounds and simple ordering processes. However, some customers also noted significant issues with the ordering process, including unexpected delays in vehicle delivery and problems with paperwork not being received. A few other people also felt that customer service was unresponsive or unhelpful when issues arose, particularly concerning post-order changes or price increases.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting their helpfulness, friendliness, and... See more

Service

Reviewers mention positive feedback about service, with many customers consistently praising the helpfulness,... See more

Customer service

Clients share positive opinions on customer service, with many praising the swift decisions, good... See more

User experience

Customers consistently report positive experiences with the user experience, often describing the process as... See more

Order

Users describe ambiguous interactions with order, with some reviewers praising the easy and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ben Haghi and Muheed Ali have been super helpful in helping me make my mind up about my new lease contract. I’ve leased with Vanarama for nearly three years now and, was initially a bit apprehensive... See more

Company replied

Rated 5 out of 5 stars

This will be my second lease car with Vanarama and each time the agent has been exceptionally helpful and knowledgeable. Godfrey was extremely professional and made the whole process incredibly easy a... See more

Company replied

Rated 5 out of 5 stars

Excellent Customer Service, treated as an individual. Great listening skills and the knowledge of each person I spoke was outstanding. The ordering process was easy, the guys take responsibility if... See more

Company replied

Rated 5 out of 5 stars

We have been using vanrama for our business lease hire vehicles for 10yrs . Each time our renewal is due we have found them very efficient and reasonable priced. On this occasion we dealt with Godf... See more

Company replied


Company details

  1. Car Leasing Service
  2. Leasing Service
  3. Motor Vehicle Dealer

Written by the company

At Vanarama, we make upgrading your vehicle simple, affordable, and stress-free. As one of the UK’s leading vehicle leasing companies, we offer brand-new cars, vans, and pickup trucks on flexible, budget-friendly lease agreements. Whether you are a sole trader needing a reliable work van or a family looking for your next electric car, our team is here to guide you every step of the way. We find you the best market deals, offer free UK mainland delivery, and back everything up with award-winning customer service. As a proud part of the Auto Trader Group, the UK's largest automotive marketplace, we combine our vehicle leasing expertise with trusted industry backing to offer unbeatable choice and value. Your feedback drives us forward. If you have leased a vehicle with us, please share your experience below to help others make the right choice!


Contact info

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4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.6

All reviews

(8,420)

329 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My 5th van on contract hire

My 5th van on contract hire. My first with Vanarama, trust me this is as easy as it gets. Top class service.

January 18, 2026
Vanarama logo

Reply from Vanarama

Hi Chris, thank you for your review. We really appreciate it.

Rated 5 out of 5 stars

Very fast

Very fast turn around time and very helpful

January 14, 2026
Vanarama logo

Reply from Vanarama

Hi Christopher,

We're happy to hear that you found our service fast and helpful. We appreciate your positive feedback very much.

Thanks,
Lauren

Rated 5 out of 5 stars

Happy days

Found the service to be fast and friendly.

January 11, 2026
Vanarama logo

Reply from Vanarama

Hi Kathy,

We're glad you found our service fast and friendly. Thank you for your positive feedback; it means a lot to us.

Thanks,
Lauren

Rated 5 out of 5 stars

Seamless process

Cannot fault their service; efficient, professional, very competitive and done with a smile. An excellent experience.

January 12, 2026
Vanarama logo

Reply from Vanarama

Hi there,

We're happy to hear that you had such a positive experience! It's wonderful to know our efficient and professional service met your expectations. Thank you for your feedback.

Thanks,
Lauren

Rated 5 out of 5 stars

At the moment it'd been relatively…

At the moment it'd been relatively simple and easy transaction.. yet to to receive paper work for signing..Rod

January 10, 2026
Vanarama logo

Reply from Vanarama

Hi Rodney,

We're glad you found the transaction simple. We will ensure the paperwork reaches you promptly for signing. Thank you for your feedback and your patience.

Thanks,
Lauren

Rated 5 out of 5 stars

Excellent friendly but professional…

Excellent friendly but professional service

January 8, 2026
Vanarama logo

Reply from Vanarama

Hi Afron,

We're happy to hear that you found our service excellent, friendly, and professional. Thank you for your positive feedback; we appreciate it.

Thanks,
lauren

Rated 5 out of 5 stars

Very speedy response and excellent deal…

Very speedy response and excellent deal sourced. Good communication and very helpful advisors

January 5, 2026
Vanarama logo

Reply from Vanarama

Hi Joanne,

We're happy to hear that you received a speedy response and a great deal. We're also glad that our advisors were helpful and provided excellent communication!

Thanks,
Lauren

Rated 5 out of 5 stars

My new car in 3 weeks

I'll get my new car in 2 - 3 weeks

January 3, 2026
Vanarama logo

Reply from Vanarama

Hi There,

We appreciate your feedback and are here to support you during the wait for your new car in the coming weeks.

Thanks,
Lauren

Rated 4 out of 5 stars

Easy and quick

The experience was very easy and quick with everything explained fully.

December 23, 2025
Vanarama logo

Reply from Vanarama

Hi Stuart,

We're happy to hear that your experience was easy and quick, and that everything was explained fully. Thank you for your positive feedback!

Thanks,
Lauren

Rated 1 out of 5 stars

They do not deserve 1 star

They do not deserve 1 star, a terrible company and customer service and experience We lease 5 vans with alleged maintenance contract. Van go into limp mode forcing drivers off road and to book service. Can never get a service booked takes weeks, they hire a car to you for 7 days and then its tough luck, no van!!!!!!!!!!

December 23, 2025
Unprompted review
Vanarama logo

Reply from Vanarama

Good morning, thank you for taking the time to leave feedback.

We are sorry to hear you have been experiencing issues with your vehicles and would like to look into this for you.

Please could you provide further information and I will escalate.

Thanks,

Lauren

Rated 5 out of 5 stars

absoutely fab service

absoutely fab service - enthusiastic, efficient, professional

December 18, 2025
Vanarama logo

Reply from Vanarama

Hi Andrew,

We are happy to hear that you found our service to be enthusiastic, efficient, and professional. Thank you for your positive feedback!

Thanks,
Lauren

Rated 5 out of 5 stars

Ben Haghi and Muheed Ali have been…

Ben Haghi and Muheed Ali have been super helpful in helping me make my mind up about my new lease contract. I’ve leased with Vanarama for nearly three years now and, was initially a bit apprehensive about entering a new lease agreement. Ben and Muheed quickly put me at ease though and reassured me with their great salesmanship and advisory skill sets. I was clearly informed of my options and, my questions were answered informatively.

In the end, I felt comfortable with the decision I made and I hope they are acknowledged for their great salesmanship after helping me secure my new lease.

December 18, 2025
Vanarama logo

Reply from Vanarama

Hi Ibrahim,

We're happy to hear that you had a positive experience! It's great to know that our colleagues were helpful and reassuring while assisting you with your new lease contract. We appreciate you highlighting their salesmanship and advisory skills. Thank you for your feedback.

Thanks,
Lauren

Rated 5 out of 5 stars

Great service so far

Great communication between the team.

December 12, 2025
Vanarama logo

Reply from Vanarama

Hi Tim,

We're glad to hear that our team communicated effectively. Thank you for your positive feedback; we appreciate it greatly.

Thanks,
Lauren

Rated 5 out of 5 stars

After being knocked back by two lenders…

After being knocked back by two lenders the call handlers were persistent and eventually got accepted third time lucky by a lender, can’t thank them enough they were brilliant

December 16, 2025
Vanarama logo

Reply from Vanarama

Hi there,

We're happy to hear that our call handlers were persistent and helpful in getting you accepted. We appreciate you sharing your positive experience and thank you for your feedback.

Thanks,
Lauren

Rated 5 out of 5 stars

Easy to deal with and always answer the…

Easy to deal with and always answer the phone look forward to getting my new van

December 12, 2025
Vanarama logo

Reply from Vanarama

Hi there,

We're happy to hear that you had a positive experience! We appreciate you mentioning our responsiveness and look forward to getting you your new van.

Thanks,
Lauren

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