Vanarama Reviews 

8,410
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 335 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being helpful, professional, and knowledgeable, making interactions pleasant and efficient. The overall service and user experience are consistently described as excellent, easy, and stress-free, with many highlighting exceptional customer service and clear communication. However, some customers noted issues with the ordering process, including vehicle delivery delays or price changes after an order was placed. A few also found customer service unresponsive or unhelpful when these order-related problems arose, leading to frustration.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting their helpfulness, friendliness, and... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the helpful, efficient,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the great customer service,... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as easy,... See more

Order

Reviewers mention ambiguous feedback about order, with some customers praising the simple and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ben Haghi and Muheed Ali have been super helpful in helping me make my mind up about my new lease contract. I’ve leased with Vanarama for nearly three years now and, was initially a bit apprehensive... See more

Company replied

Rated 5 out of 5 stars

This will be my second lease car with Vanarama and each time the agent has been exceptionally helpful and knowledgeable. Godfrey was extremely professional and made the whole process incredibly easy a... See more

Company replied

Rated 5 out of 5 stars

Excellent Customer Service, treated as an individual. Great listening skills and the knowledge of each person I spoke was outstanding. The ordering process was easy, the guys take responsibility if... See more

Company replied

Rated 5 out of 5 stars

We have been using vanrama for our business lease hire vehicles for 10yrs . Each time our renewal is due we have found them very efficient and reasonable priced. On this occasion we dealt with Godf... See more

Company replied


Company details

  1. Car Leasing Service
  2. Leasing Service
  3. Motor Vehicle Dealer

Written by the company

At Vanarama, we make upgrading your vehicle simple, affordable, and stress-free. As one of the UK’s leading vehicle leasing companies, we offer brand-new cars, vans, and pickup trucks on flexible, budget-friendly lease agreements. Whether you are a sole trader needing a reliable work van or a family looking for your next electric car, our team is here to guide you every step of the way. We find you the best market deals, offer free UK mainland delivery, and back everything up with award-winning customer service. As a proud part of the Auto Trader Group, the UK's largest automotive marketplace, we combine our vehicle leasing expertise with trusted industry backing to offer unbeatable choice and value. Your feedback drives us forward. If you have leased a vehicle with us, please share your experience below to help others make the right choice!


Contact info

View Our Best Deals

Find the right deal for you, hassle free.

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.6

All reviews

(8,410)

319 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent and promt communication!

Excellent and promt communication!
Very accurate descriptions and follow up information

January 27, 2026
Vanarama logo

Reply from Vanarama

Good morning, We appreciate you taking the time to share your feedback! We are happy to hear that you were satisfied with our clear communication and accurate details.Many thanks.

Rated 5 out of 5 stars

Very helpfull

Very helpfull, quick, polite

January 26, 2026
Vanarama logo

Reply from Vanarama

Hi Richard, We are happy to hear that our assistance was helpful, quick, and polite for you. We appreciate your feedback. Many thanks

Rated 5 out of 5 stars

A very positive experience

So easy to navigate the site. Amazing customer service throughout the process.
Explanations were concise and in 'laymans' language! A very positive experience
Many thanks to all

January 26, 2026
Vanarama logo

Reply from Vanarama

Hi Alison, We're happy to hear that you found the site easy to navigate and that you received amazing customer service. We appreciate your positive feedback regarding the clear explanations provided. Many thanks.

Rated 5 out of 5 stars

Super quick and easy

Super quick and easy, no extra hidden fees when applying for the lead finance, Excellent experience

January 23, 2026
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Reply from Vanarama

Good afternoon, Russell, many thanks for your review we really appreciate it.

Rated 5 out of 5 stars

Nice experience

The website is easy to use with lots of information about the leasing of vehicles. Only enquired a few days ago after I chose my car I got approved for the lease quickly and easily. The person on the phone was great told me some useful information about how things work after I sign the paperwork.

January 23, 2026
Vanarama logo

Reply from Vanarama

Hi Craig, many thanks for your review. We really appreciate your feedback.

Rated 5 out of 5 stars

We have been using vanrama for our…

We have been using vanrama for our business lease hire vehicles for 10yrs . Each time our renewal is due we have found them very efficient and reasonable priced.
On this occasion we dealt with Godfrey who was very pleasant and found the best deal for us. Making it easy.

January 21, 2026
Vanarama logo

Reply from Vanarama

Hi Debbie, thank you very much for this review. We really appreciate it.

Rated 5 out of 5 stars

New lease

Very straightforward and Layla was easy to deal with.

January 20, 2026
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Reply from Vanarama

Hi Nick, thank you very much for posting your review. We really appreciate it.

Rated 5 out of 5 stars

My 5th van on contract hire

My 5th van on contract hire. My first with Vanarama, trust me this is as easy as it gets. Top class service.

January 18, 2026
Vanarama logo

Reply from Vanarama

Hi Chris, thank you for your review. We really appreciate it.

Rated 5 out of 5 stars

Very fast

Very fast turn around time and very helpful

January 14, 2026
Vanarama logo

Reply from Vanarama

Hi Christopher,

We're happy to hear that you found our service fast and helpful. We appreciate your positive feedback very much.

Thanks,
Lauren

Rated 5 out of 5 stars

Happy days

Found the service to be fast and friendly.

January 11, 2026
Vanarama logo

Reply from Vanarama

Hi Kathy,

We're glad you found our service fast and friendly. Thank you for your positive feedback; it means a lot to us.

Thanks,
Lauren

Rated 5 out of 5 stars

Seamless process

Cannot fault their service; efficient, professional, very competitive and done with a smile. An excellent experience.

January 12, 2026
Vanarama logo

Reply from Vanarama

Hi there,

We're happy to hear that you had such a positive experience! It's wonderful to know our efficient and professional service met your expectations. Thank you for your feedback.

Thanks,
Lauren

Rated 5 out of 5 stars

At the moment it'd been relatively…

At the moment it'd been relatively simple and easy transaction.. yet to to receive paper work for signing..Rod

January 10, 2026
Vanarama logo

Reply from Vanarama

Hi Rodney,

We're glad you found the transaction simple. We will ensure the paperwork reaches you promptly for signing. Thank you for your feedback and your patience.

Thanks,
Lauren

Rated 5 out of 5 stars

Excellent friendly but professional…

Excellent friendly but professional service

January 8, 2026
Vanarama logo

Reply from Vanarama

Hi Afron,

We're happy to hear that you found our service excellent, friendly, and professional. Thank you for your positive feedback; we appreciate it.

Thanks,
lauren

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