Vanilla Underground Reviews 1,574

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers are really happy with this company. Customers frequently highlight the excellent delivery service, noting its speed and efficiency, with many receiving their orders promptly, often the next day. People also appreciate the competitive and reasonable pricing of the products, finding great value for money. The website is consistently praised for being easy to navigate and for offering a wide selection of items. However, some customers have experienced issues with product quality, reporting items that were defective, had prints that smudged or faded after washing, or were made with cheap fabric. There were also occasional concerns regarding order accuracy, such as receiving an incomplete order or items in incorrect sizes. A few people also mentioned dissatisfaction with the delivery company used, citing delays and lost parcels.

What people talk about most

Product

Customers had ambiguous experiences with product quality. While many reviewers praised items as good quality,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the good quality, finding items like... See more

Order

Clients share ambiguous opinions on order. Many customers praise the easy ordering process, great items, and... See more

Price

Reviewers mention positive feedback about price. Customers frequently highlight that products are offered at... See more

Based on these reviews

Rated 4 out of 5 stars

Turtles t-shirt was good fit, just a bit smaller than a lot of my other medium sized t-shirts. Lounge pants were nice and cozy. Just a pity there was no pockets. Both items were posted separately as t... See more

Rated 4 out of 5 stars

It was brilliant they are so soft and comfortable the Griffiondor Harry Potter Women's pyjamas. Would give it a full 5 but due to it being sent with evri and evri having lost so many parcels of mi... See more

Company replied

Rated 4 out of 5 stars

Website was great for ordering, found what I was looking for but returned them as my grandson had some of them already. Will order again but bigger sizes. Paying for returns is a problem though.

Rated 4 out of 5 stars

The product I purchased was good quality and advertised at a competitive price but they advertise 24hr / next working days delivery although my purchase took over a week to arrive. Evri was blamed fo... See more


Company details

  1. Shopping & Fashion

Written by the company

Vanilla Underground is a UK based independent online business showcasing a variety of T Shirts, hoodies, vests, sweaters and more. We’re inspired by current trends and cults as well as retro and classic icons; we bring you popular culture in a way that suits you. The small team here at VU work hard to make sure you get the best quality and the best service all the time, every time. We're always here to help, there's no sales jargon, no corporate gobble-de-gook just real people with real answers hoping to put a smile on your face. We sell across the UK and Ireland as well as around the world; but wherever you are we love to hear from you so don’t be afraid to get in touch and give us your feedback.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Replied to 6% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

First time purchase,item a Christmas…

First time purchase,item a Christmas gift so not sure of fit etc but first class service on communication & delivery.Thank you

December 2, 2024
Unprompted review
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Reply from Vanilla Underground

We’re so pleased to hear you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.

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Rated 5 out of 5 stars

Quick delivery

Quick delivery. Won’t know more until Santa delivers this to an eight year old!

November 23, 2024
Unprompted review
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Reply from Vanilla Underground

We’re so pleased to hear you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.

Rated 5 out of 5 stars

Absolutely fabulous

Absolutely fabulous. Bought the one size Poppy playtime blanket hoodie for my grandson for Christmas. Cannot wait to see his face because he’s mad for poppy playtime and already has PJs, bedtime will be his favourite time now!

November 15, 2024
Unprompted review
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Reply from Vanilla Underground

We’re so pleased to hear you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.

Rated 4 out of 5 stars

Cheap material

Ordered a dressing gown. Was just under £30 and not worth it. Very cheap material. I could have got a nice fluffy dressing gown for that price. Was in a vacuum pack bag and is so creased I've had it hung up for 4 weeks and the creased aren't dropping. Not worth the money. It is a present for my 15 years old grand daughter and I'm so disappointed
**Edit** I received a partial refund from them.

November 10, 2024
Unprompted review
Rated 5 out of 5 stars

Great service all round

Prompt delivery.. quality product..great service all round.

November 24, 2024
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Reply from Vanilla Underground

We’re so pleased to hear you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.

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Rated 5 out of 5 stars

Excellent customer service when called…

Excellent customer service when called customer support items despatched same day and received next day my autistic son was over the moon with his sonic jumper and t shirt he was so excited to wear them at school jumper day

November 28, 2024
Unprompted review
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Reply from Vanilla Underground

We’re so pleased to hear you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service and range of products - would recommend!!

November 28, 2024
Unprompted review
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Reply from Vanilla Underground

We’re so pleased to hear you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.

Rated 5 out of 5 stars

Brilliant company!

Delivered the next day, fast commucation, great prices. Faultless! Thank you 😊

November 6, 2024
Unprompted review
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Reply from Vanilla Underground

We’re so pleased to hear you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.

Rated 5 out of 5 stars

Slippers by lightning!

I ordered a pair of child's slippers (they were a Star Wars linked product) around midday on a Saturday. Quick reply from VU to say it was in stock and being dispatched by Royal Mail 24 hr service.

It arrived the next day (Sunday) at 1700, unbelievable!

Top quality product and all OK.

What a company. Recommended!

November 9, 2024
Unprompted review
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Reply from Vanilla Underground

We’re so pleased to hear you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.

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Rated 5 out of 5 stars

Loved seeing all the old stuff I grew…

Loved seeing all the old stuff I grew up with, managed to find a pair of pj's for my brother just like what he had when he was wee !!!! Nostalgia is a lovely thing .

October 26, 2024
Unprompted review
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Reply from Vanilla Underground

We’re so pleased to hear you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.

Rated 5 out of 5 stars

Excellent experience shopping with…

Excellent experience shopping with vanilla underground! Great customer service, very quick with their replies. Sadly I decided to return the item I bought, however this was down to sizing as the jumper was great quality and design. But I will be shopping with them again.

November 4, 2024
Unprompted review
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Reply from Vanilla Underground

We’re so pleased to hear you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.

Rated 5 out of 5 stars

Delivery on time and item was exact on…

Delivery on time and item was exact on sizing and quality

November 2, 2024
Unprompted review
Vanilla Underground logo

Reply from Vanilla Underground

We’re so pleased to hear you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.

Rated 5 out of 5 stars

Great quality Harry Potter hoodie

Great quality Harry Potter hoodie. Better than any others bought previously. Quick delivery. I also needed to contact customer services and rather than BoT’ answer me I had a personal contact which was appreciated. I’ve recently been scammed online and this was a lovely experience of a company I was unaware of

November 21, 2024
Unprompted review
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Reply from Vanilla Underground

We’re so pleased to hear you’re happy with our products and service. Thank you for taking the time to leave us a review, we really appreciate it.

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Rated 5 out of 5 stars

Fantastic “SpongeBob” suitcase

Fantastic “SpongeBob” suitcase, free delivery too.
Weirdly £25 less on your site than another well known shop!!

Son is over the moon and case served him well for a week away with school.

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company, always super speedy delivery, no problem with exchange and super quick the refund. Quality is excellent.
Thanks a lot !

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with the whole process

Very happy with the whole process, fast delivery and excellent quality product. I got a Xmas present and for my little boy he’s gonna love it, he’s a big dragonball z fan!

October 29, 2024
Unprompted review
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Rated 4 out of 5 stars

Playstation pyjamas

Ordered PlayStation pyjamas which arrived well packaged. When I opened them they were not a nice smell, hopefully this will wash out before I give them to my grandson for Christmas
Why is there a TU Sainsbury’s label on it?

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent speedy service

Excellent speedy service, loved the t -shirt I ordered but although I ordered a crop style it was just a bit too short for my taste. No issues with return and equally speedy refund. 5" service all round

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

Great service…

Hadn’t heard of Vanilla Underground till I searched for Pokémon t-shirts. Extremely pleased with the service and the t-shirts. They were good value and arrived promptly. Very good quality too! Would recommend.

October 29, 2024
Unprompted review

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