VaporDNA Reviews 

Been a week since I ordered still not shipped and no response from support… would stay far away from this scamming website

I like the products, easy to order and gets here in a reasonable amount of time

delivery was quick and fast and you had all the flavors i was looking for and the size of the vapes that i normally purchase from vapor DNA. I want to say a huge thank you for my excellent experience from vapor DNA

I recently ordered a full set up.... Juice, mod, extra tank, extra coils. With shipping the total came to $120.61. I got an order confirmation by email, and sat back and waited for my new stuff. It came pretty fast, but when I opened the parcel, the mod wasn't in the package! The most important, most expensive of all the items. Notified the company, and the employee that texted me. Still no satisfaction. Will update, and give more stars of they decide to fix this issue, but it doesn't look good. So for now it seems that they have stolen $52.99 from me.

So because you couldn't correct the shipping address immediately after it was placed and BEFORE it was even processed I am stuck waiting a month for a refund AND I have to pay for shipping on products i never received? I will be screenshoting all of the emails and nonsense this entire ordeal has been and posting them to ALL of my social media sites. Additionally I work part-time for a vape shop and have friends thag run stores that carry your products. I will do everything in my power to ensure they don't get stuck with the HORRIBLE customer service i have been given! I will also be placing multiple negative reviews. This is absolute ridiculous I have been in the vape industry for nearly 10 years and i have never heard of such horrendous. I also do reviews and unboxing reviews on my social medias which I will be sure to read the emails and post so the see the risk factor using your "company " poses not once has a management member even attempted to contact me. Clearly you only care about ripping your customers off!

These guys have consistently gone out of their way to help me out. Long-time customer, will definitely do business with them again and again. And I do! No sense in leaving a long review. Just buy from these guys. They're great! (Gaby especially!!! ;-) )

I ordered from the website three times and this third time I feel like I am getting the run around with my order. I ordered on 6/27 and since 6/30 my order has been stuck at usps in Anaheim CA. I emailed regarding this and was told my order left the facility but now apparently the postal service screwed up and misscanned my order and others. I have asked for my items to be resent to me...as a new order or for my order to be refunded in full. Since 7/10 i have not had any response or update. I feel like they stole my money and have no intention on sending my product.

Very disappointed with my experience. I placed an order and paid for Priority Shipping, but after a week the USPS tracking still showed "Shipment Received, Package Acceptance Pending" with no movement. I reached out to customer service multiple times over several days to make sure there wasn't an issue with my order or shipment.

Aside from the initial automated response promising a reply within 72 hours, I received no communication whatsoever. My follow-up emails were also ignored while the tracking remained unchanged, leaving me with no information about whether my package was lost or if it had ever actually been shipped.

Good customer service isn't just about shipping products it's about communicating when something goes wrong. After several unanswered emails, I was left having to demand either a refund or a replacement just to get a response.

Hopefully the company improves both its customer support and its order fulfillment process, because my experience was frustrating from start to finish.

I’ve just started ordering from these guys. Both orders have been filled and shipped extremely fast. I say extremely because I live on the east coast and they are in California. From order to delivery has been less than a week’s time so far.
Prices are much lower than my local vape shop even with the shipping charges.
Glad I found them

I only received one order so far I put in another one about a week ago and haven't even received an email telling me where my order is other than that the only complaint I have is the time it takes to get my order after the order is paid for

No response from vendor after 11 days. Tracking ng information hasn’t changed. Never received my order

I've been ordering from this company for months!!! Always got good deals and always got my shipments in a reasonable time.. except recent. My package got lost. I purchased on June 29th and still have not received my vapes. Getting in contact with the company is a nightmare and I haven't been sent my $$ back nor have they resent my order. Very annoyed that the company has completely ignore me though I've bought so much product from them. I might have to take my business somewhere else!
Just a heads up.. trying to get anything resolved throught VaperDNA is a complete and uter nightmare.. and no # to get a hold of anyone except email. Even with that good luck.. never been so disappointed in a company that cares very little about their customers.

Deals are always bomb. Wish they had more discounts for people that buy a lot from them but It's ok. Love the products and affordable prices.

I ordered yesterday and they did not send me a confirmation number or an order number and they charged my account. When I try to access my account, it takes me to a page that says there was a problem with loading this page. Please try again. I’m scared that I just lost $100.

Smooth transaction, no hang ups or glitches.
Quality products delivered, no worries.

Fast shipping

Great variety and selection. Plenty of things to choose from and great prices as well

I've always had no problem ordering through this site, but I can't get into my account now? Why is that?

Dependable & PDQ delivery. Thanks.