Updating my earlier feedback. After posting my review, an agent from Vayama.ie called me and also replied here to clarify the baggage allowance for my inbound flight. To be fair, the baggage inform... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I only bought the ticket because the price seemed reasonable. However, I think the competition offers cheaper prices. If you lowered your prices a bit, you could attract more customers and increase yo... See more
Company replied
I had a great experience with Vayama. The booking process was easy and straightforward, and everything went smoothly. The flight options were good and the overall experience was excellent. I would def... See more
Company replied
Its is second time i use this agent to book flight, they always deliver accordingly. I am only concern about ongoing war if it is not going to affect my journey.
Company replied
Company details
Written by the company
Contact info
4.2
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vayama.ie
We're glad to hear that you found your experience with us to be straightforward. We appreciate your feedback!
They are very reliable..
July 2, 2026
Reply from Vayama.ie
We are so pleased to hear that you find our services reliable. Thank you for your wonderful feedback!
Reply from Vayama.ie
We're truly happy to hear you found our pricing excellent and your experience smooth and easy to navigate. Thank you for your wonderful feedback!
Reply from Vayama.ie
We are so happy to hear that you had such a positive experience with us! Your kind words truly made our day.
Was easy to order and pay
July 3, 2026
Reply from Vayama.ie
We are so pleased to hear that your ordering and payment experience was easy. We appreciate your positive feedback!
Refund delays
Booked KLM flight via Vayama airline cancelled our flight, over 2 months now still awaiting refund.
Vayama customer portal not helpful at all playing delaying tactics.
May 20, 2026
Unprompted review
Reply from Vayama.ie
Hello,
I'm sorry to hear that, but I'd be happy to look into this for you! At the moment, I am still missing a few details to contact you. I just sent you a message via Trustpilot requesting that you share this information with us (please check your inbox for this). As soon as I receive your response, I will contact you immediately to look into a possible solution!
Kind regards,
Peter
Just quick and easy to book.
June 26, 2026
Reply from Vayama.ie
We are pleased to know that our booking process was quick and easy for you. We appreciate your feedback.
Reply from Vayama.ie
We're so glad to hear that your booking experience was easy and problem-free. We appreciate your kind words!
The best price for the flight
The best price for the flight. Didn't travel yet. But the price was very competitive
June 26, 2026
Reply from Vayama.ie
We are so glad you found a competitive price for your flight! We hope you have a wonderful trip when you travel.
Reply from Vayama.ie
We're happy to hear that our pricing met your expectations! We appreciate your positive feedback.
What made my experience great is that…
What made my experience great is that the cost of ticket is affordable and your customer service is excellent. Keep it up, vayama is doing a great job.
June 29, 2026
Reply from Vayama.ie
We are so glad to hear that our affordable tickets and excellent customer service made your experience great! We truly appreciate your kind words and positive feedback. We look forward to assisting you again.
Reply from Vayama.ie
We are so happy to hear that our service, ease of use, and prices met your expectations. We appreciate your kind words.
Reply from Vayama.ie
We are so happy to hear that your booking experience was easy and quick. We truly appreciate your kind words!
Reply from Vayama.ie
We are so happy to hear you found our site clear and useful. We truly appreciate your positive feedback!
It was a good experience so far
It was a good experience so far, easy and quick website and process of purchase as well.
June 26, 2026
Reply from Vayama.ie
We're glad you found our website and purchase process easy and quick. We appreciate your positive feedback!
I always use this company and very good for the syndicate confirmation all details updates very good company
I am so happy I am used to this company with my family longer time ago and very good send the updates tickets great company and safe and honest
June 26, 2026
Reply from Vayama.ie
We're so happy to hear your family has had such a positive experience with us over time. We appreciate your kind words about our updates and service!
I wish I could give -5 stars to the…
I wish I could give -5 stars to the service and satisfaction I have received. Alot to be said about their customer service. After making a mistake with month I received absolutely horrible support. They can cancel your ticket BUT NO REFUND. and changing the date isn't even an option. Yet online chat is available? For what ?I offered to pay same amount again as what I had paid for my tickets [3]. Absolutely scamming people like a pyramid scheme. Please stay away and don't get decieved by fraudsters.
It will certainly end up European consumers Court.
June 23, 2026
Reply from Vayama.ie
Hello Omer,
Thank you for sharing this feedback. It is completely understandable to feel frustrated when a date mistake happens and a ticket cannot be changed or refunded as expected.
Airlines set the specific rules and restrictions for each ticket type, which often limits what can be done after a booking is finalized. To look into this specific situation and see what possibilities are available for these tickets, a closer check on the booking details is needed.
An email will be sent within the next 24 hours to investigate this further. Please reply directly to that email with any extra details so everything can be handled in one place.
Kind regards,
Mark | Customer Service
Vayama.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.