Vets Now - High Wycombe Reviews 

The actual vet seemed okay, wasn't filled with confidence when they though my cat was going to be a dog. Also charged a lot of money for a phone call to the poisons depot, which I do feel was a bit much. They charge for filling in insurance forms, which I know can be standard practice, however if you are paying for it you expect them to be fairly prompt. It's been 10 days and nothing so far. They don't answer the phone either, or reply to acknowledge receipt.
I wouldn't use them again if I can help it.

Seen quickly and vet was very reassuring when Checking our dog. Gave him an injection which eased his symptoms.

The staff were kind and patient as well as reassuring during our emergency appointment. Thank you for all the information that you gave us and of course the excellent care.

thanks for looking after my cat, but I think your charges are extortionate. To charge £30 on top of the £0.84 for the cost of the drug as well as a £300 consultation fee I'm a little troubled. The charges continue.....

Whilst the actual care our dog received was excellent, a month after we started our claim and vets now still won't provide our insurance company with the Information they require. They ask you to fill in the forms yourself, start the claim and then charge a ridiculous admin fee but don't actually do anything! Thankfully I'm only £500 out of pocket and not more. Maybe I'll get it in time for Christmas?!
Here's hoping we never need to use them again!

Incredibly helpful, informative and kind support from the vet.

We took our dog to vets now after a seizure.
They treated her with an injection as I explained we couldn’t afford an overnight stay. There was extreme pressure that she should be being kept in and as owners, we were made to feel very guilty. If we were neglectful owners we wouldn’t have spent £340(?) on a consultation plus an injection over £150.
What really upset us though was that when I chased our Vet to see what the next steps were, Vets Now had failed to send the report through. I find that appalling considering the cost of the service and the circumstances of her illness.
Hopefully we won’t need to use them again and I definitely wouldn’t recommend. However when your beloved family pet falls ill and the Vets are closed, it may be your only option.

The vets were amazing, saved our dogs life and I am so grateful. They were super helpful and kind , keeping us updated and informed about his progress even through the night . Great service and forever grateful for helping us .

Excellent vets!
Took our cat Lola for an emergency appointment. They were absolutely fantastic with her. I thoroughly recommend their services.
Many thanks to all who looked after our precious girl.

We were seen promptly and the staff were helpful and courteous. However, this is apparently a bare bones service, despite the premium out-of-hours pricing (GBP318 basic consultation fee). We had to buy our own liver paste as there were seemingly no treats on offer to try and soften the experience for our extremely stressed dog.
We were presented with a lump sum fee for payment, with no breakdown readily available. Only upon receipt of the invoice by email did I realise we had been charged up front for the insurance administration fee. When I followed up the next day to check it wasn't covered by the Pet Health Club membership (it isn't), it turned out I hadn't even been sent the applicable link to initiate the process.
Very disappointing and considering changing from our (fantastic) vet provider to avoid future referral to this out-of-hours service.

The staff were very helpful,and the vet reassured me and explained what was needed to be done to make my dog well again

Quick and friendly service. So good to have this when your pet is ill out of normal vet hours.

Very good service for my poorly cat, vet was very helpful and knowledgeable.
But very expensive, it was an emergency appointment but at £318 plus another £50 for an injection this would be out of reach for many people.

The staff and treatment was excellent.
The cost of the consultation was extortionate.

My little dog had eaten a stone over bank holiday weekend and I needed some emergency vets. The service was super efficient and good on communication. I brought her down right away and was seen within 90 mins on a bank holiday Sunday. The vet was great with her and gave good help and advice. Would certainly use again.

QUICK SERVICE NO WAITING LOCAL VETS

Very good vets, saw us straight away.

Vets Now have been brilliant every time I have needed to use them.
I was seen quickly and the process was easy.

They were very helpful and caring in very traumatic circumstances in an emergency