A warm friendly welcome as we arrived for an emergency appointment. The consultation was very thorough and pleased to say not a serious concern. However the staff were in no way rushing us out and too... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Quite simply - if it was not for Hollie on Sunday evening - our beautiful cat would not have survived being hit by a car. Her compassion toward our cat was clear from the outset. Her professionalism c... See more
Company replied
Very disappointing experience. When my dog was unwell and I needed the test results and medical records to seek a second opinion from another vet, the clinic refused to provide them. I repeat... See more
Company replied
On Sunday 10th November we arranged an appointment for our dog Ollie, as I thought our usual vet was closed. We arrived and the nurse checked Ollie prior to seeing the vet. The vet came over and intr... See more
Company replied
Company details
About Vets Now - High Wycombe
Written by the company
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Contact info
54 West Wycombe Road, HP11 2LP, High Wycombe, United Kingdom
- 01494 257408
3.3
Average
86 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vets Now - High Wycombe
Hi Roger, we really appreciate you taking the time to leave us a review. We’re glad you were happy with the service provided by our team.
Labrador eating a corn cob
The two vets and the receptionist were very friendly but professional. Our dog was looked after straight away, and very importantly, there was no judging of the fact that we’d left a piece of food which was potentially fatal within reach of a Labrador!
May 11, 2023
Reply from Vets Now - High Wycombe
Hi Julia, thanks for taking the time to leave us a review. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Excellent, warm, friendly service
A warm friendly welcome as we arrived for an emergency appointment. The consultation was very thorough and pleased to say not a serious concern. However the staff were in no way rushing us out and took so much time to make our 7month old very relaxed and they gave us so much information and advice. Thank you for putting our minds at ease and reassuring us that our puppy’s post-op recovery is going ok.
May 10, 2023
Reply from Vets Now - High Wycombe
Hi Jackie, thanks so much for your positive feedback. We really appreciate it. We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case.
Amazing service
Amazing service, we were so worried about our little pooch but after the video call with Lara and the thorough way she covered everything through my hands on Luna, we felt so much better and obtained an appointment at our local vets on the Monday morning.
April 15, 2023
Reply from Vets Now - High Wycombe
Hi Brenda, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Reassuring.
The vet was reassuring and gave good , clear advice. I now know what to do.
April 7, 2023
Unprompted review
Reply from Vets Now - High Wycombe
Hi Joanne, thanks for taking the time to leave us a review. We really appreciate it.
Vets now are an awful company obsessed with money and not animal care
Our Jack Russell had to be taken into emergency care as she had pancreatitis. The vets decided that she needed to stay with them for the first couple of days after minor surgery. After over night costs, the operation (which was minor) and medication she was given, the stay cost almost £2000. They released her back into our care as she wouldn’t eat for them. When we picked her up, we noticed they had given a very small amount of medication for her. As it turns out they thought she’d die pretty soon after being released. If you believe a dog is that ill that it’s not going to recover then why convince a desperate owner to keep the dog at the vets for two days and spend thousands when there’s no hope?! As it was she managed to survive just under a month until she had to be put to sleep. Vets now do not care about the animals. They are only interested in money.
February 22, 2023
Unprompted review
Reply from Vets Now - High Wycombe
Hi Jess, we’re sorry you’re not happy with the service you received at Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.