Vets Now - Middlesbrough Reviews 120

I had a sick cat and rang for advice, I was swiftly helped and within an hour I had seen a vet, my cat recieved expert care and I was reassured. Excellent service by caring people. Expensive though as you would expect from an out of hours emergency.

Friendly, knowledgeable and helped our pet through Sunday and overnight. Organised a really good referral surgeon for his operation the next day.

Pet emergency on Sunday rung them they were very calm took details and sent me directions on how to get there. On arrival was greeted at the door. Amazing caring lady vets who looked after my dog with great care and empathy. She was kept in overnight on a drip and all info forwarded to my vet following morning to continue treatment they even deal with your insurers re claim for you.
Calmly took over a very stressful situation for both my dog and myself.

Had to take my dog to the vets , rang before we went down, vet Hannah, was so understanding, when we arrived they took our dog and Hannah took us into a room and explained everything that was happening. Hannah was so good explain and answering all our questions, unfortunately we had to put our fur baby to sleep, Hannah was unbelievable with me and my family and will be forever grateful for what she done for us, can not thank her enough x

The vet was excellent...so helpful. I was very anxious & she calmed me down. She was lovely with my dogs & was very reassuring. The only fault was the time it took for someone to answer the phone....15 mins. It added to the anxiety.

Saw vets on the Sunday, dog had to be put down on the Tuesday 2 days sfterwards, no hints by the vets that this was going to happen.

We came as I had stood on our puppy’s paw and we were worried. We were in the surgery 7 minutes and there was nothing wrong with her we were charged £302 plus the vet was laughing saying ohhh is this your first baby making out we were over the top

I rang Middlesbrough branch on Good Friday as 2 dogs were running free on our nearby campsite - was given really good advice and they were willing to take the dogs. Dog warden services and local councils were rubbish. The owner of the dogs were eventually found so all was OK.

The vet and nurse on duty the night i rushed my 2 cocker spaniels in were fantastic. They were understanding, patient and very helpful. They kept me informed every step of the way and managed to keep me and the dogs calm throughout. Price was the main factor for not giving 5 stars but definitely give the staff a stars.

Good experience my dog was seen asap and was given a good check over and the necessary medication.. obviously because out of hours the cost to just be seen was high before medication, but that would be the same anywhere? The only thing missing was water in the waiting room for the animals was very hot in there.

I have no complaints whatsoever about the treatment received at Vets Now. Time was taken to explain our options and staff were very caring, compassionate and honest. We did not have to wait that long to be seen and the cost was as expected. The only thing I noticed, although did not need at the time myself, was that there is no toilet for public use. Considering the distance people have to travel, waiting time on busy days and the fact that some people, like myself, may suffer from IBS or other such ailments, I think that public facilities are a must. Other than that everything was fine.

We’re very friendly very efficient explained what was happening and why had complete confidence they were giving Freddie the best care he needed

I took my very poorly dog in on Sunday night just after midnight, the staff there were brilliant with him and with me too. Explained everything fully and in detail. The cost was explained too before any treatment was given. I received regular updates on how he was and I felt confident that he was in the best hands he could be. He had a bad night but made enough of a recovery to be transferred our vets the following morning and is now thankfully home safe and sound thanks to the team who cared for him so thoroughly! 5 stars is not enough. I will forever be grateful to all of them.

I rushed my bunny here after choking on his food they came fast to grab him off me to help him and they helped him really good and hes still here today and they said he was a very lucky bunny to still be here so thank u to the staff who helped him I appreciate it so much

Model professionals from start to finish, despite us appearing when you could hopefully be sleeping off excesses on Christmas Day, Our dog was compassionately and skilfully cared for and we were seen very soon after arrival. Thanks you for your dedication and care. Happy New Year.

£305 just to take a look at our dog, £4 injection charged £35 and also a £35 admin fee that they also failed to do as our insurance had to chase them for relevant information. Absolute day light robbery of vets taking the pi## and over charging for basic pet care .

Quick response booked in prompt even tho it was out of hours with a sick parrot, good friendly service, ive registered with these now, cant fault there service

The staff were absolutely brilliant and so lovely with my little yorkie he was even happy to go off with them for treatment in another room
All the staff are very caring

The vets were great with woody

Our cat had to be taken in as an emergency to the Middlesbrough branch and, unfortunately, she had to be put to sleep. We decided to have her cremated and let them sort it out. We had to pay nearly £700.
I thought that was bad enough but to then wait nearly 3 weeks without any word. I was fuming. I rang to be told they had rang 10 days later but got no reply.
They had rang ONCE, left no message and then didn't bother again!! I was told it was due to staff shortages.
Poor service all round. I would never leave them with one of my pets again.