Viagogo Reviews 58

I am having one of the worst customer experiences ever.
To start with, they are selling the tickets with a 33% commission on top of it.
They claim selling the ticket is very easy. But embrace yourself for an avalanche of technical problems. I spend 2 HOURS to be able to START selling my tickets and still failed to do so. They have a TERRIBLE customer service with tons of bug OR they are a SCAM company, which would be the only explanation.

Firstly, the listings did not work for strange reasons even the customer service person cannot explain.

Here is my support experience:
1) While chatting with a support person, it suddenly sent me chatting with virtual assistant.
2) No matter how hard I try, I can never chat with a human being again.
3) I called the call center in Austria. The automatic message said I will be called back in 6 minutes. I never got a call.
4) I am calling the number again +43 720 115 826 but my calls are BLOCKED now I cannot reach out the number.

This company should be put out of business, that bad. Really.

Unfortunately, I cannot recommend this service due to a highly disappointing experience. I purchased floor tickets but was given general admission instead. As we were unfamiliar with the venue, it was difficult to verify the exact seating location beforehand. It only became clear during the event that we had not received what we paid for.

When I reached out to customer support afterwards, I was offered a 25% discount on a future booking. This response felt dismissive, especially considering the clear failure to deliver the correct product in the first place.

While I’ve had a positive experience with Viagogo in the past, a service that only works "sometimes" simply isn't reliable enough to justify the risk or the cost. I won’t be using it again.

I order 2 AC/DC ticket 2 days before the event. The event is today evening and I got the 2 ticket 1 pm. So I am very happy 🤩 I go to high way to hell🤩

ABSOLUT 1000% SCAM!!!

PLEASE DO NOT USE UNLESS YOU WANT TO WASTE YOUR MONEY FOR NOTHING !!!

I'll be honest and say we're a bit disappoint with the lack of customer service as we've emailed several times without any response. We have two issues that need to be resolved. Firstly, our profile setting was set to Hong Kong, before the tickets were purchased I took a photo of the screen to confirm the pricing with my partner. The screen was in HK dollars. So you can imagine our complete shock when we found that we had actually been charged in US dollars. What we thought was HK1665 ( x2 = 3680HK) was actually in US dollars. So we paid in total 3,836.83 US dollars for two tickets which is 29,785.27 HK. I'm sure you can understand the frustration. Also the tickets that were purchased are B Reserved. When you hover over the ticket that was purchased It's a floor ticket. What the actual seller gave us was Section 113, Row 15, Seat 15/16. When we asked the seller (30min before the show started) she said this was the B Reserved ticket and left the casino quickly. All messages went unanswered. This ticket and seat section were in the back of the stage... honestly the worst tickets in the house. We were going to just soak up the loss but given the fact that we were charges quadruple the price and the tickets that we received were not what we even paid for... we have an issue.We wrote to Viagogo after we noticed the huge charge and after 15 days they wrote back that they could't do anything because we didn't call right when we got the tickets. Firstly, they don't even list a customer service number on their site (sign number one!)... who were we suppose to call? But what we find really frustrating is the fact they won't stick by their 100% promise that they make you. Their seller sold bad tickets and they won't do anything about it. You've been warned! Don't buy here!!! Keep in mind we were also charged a $500 US dollar 'booking fee'... Insanity. Poor to zero customer service. Really awful company and I'll do everything in my power to make sure everyone knows about it until they fix the issue. DON'T BUY HERE!!!!

Update: Well, I receieved my Linkin Park ticket today in the morning, so I will be at the concert tonight in Vienna. But I don't wish anyone else to feel this nervousness I felt until this morning.

I ordered a ticket for November 14th Linkin Park concert in Vienna at the end of October, I paid it via paypal and the status of my order is still 'Waiting for ticket availability'. There are less than 36 hours to the concert, and I am seriously worrying. I wrote an email to viagogo, but I only had an automatical reply and a promise that someone from staff will contact me, but that's not happened. Now I'm very disappointed because it looks like I won't be at the LP concert tomorrow thanks to viagogo.