viagogo Reviews 

Perfect!!!

Was last minute decision to buy tickets. I wasn't sure if the website is legit..
But I'm happy I trusted you guys..
It was fast and got my tickets in minutes. Was easy and fast..
Thank you for making our dream come true.

HORRIBLE talked to 3 people and did not get me ticket I wanted 1000 euros and did not even get my moeny back.

A trustworthy place to buy your second hand tickets. Everything worked perfectly.

The purchasing was easy and the view from my positions were even better than I hoped. The check up emails I received gave me peace of mind and made the event organization quick and easy. A great service. Definitely recomend this platform for event tickets and I am already looking for my next event for Bruno Mars!!! Only way to get tickets without waiting in an online queue for half a day!!!

I had a very poor experience with Viagogo.
I recently purchased Tickets for the Mutua Tennis open in Madrid. I purchased 2 tickets, unfortunately only 1 ticket got processed. Not the end of the world ..... I went ahead and purchased 2 more under a separate order (again from Viagogo). I immediately contacted customer service to arrange a refund for the first ticket. I ended up chatting with their AI assistant. I was told the problem was with the seller and I will receive a full refund and a confirmation Email in a few days. I waited a week, no Email or refund, so I contacted Viagogo again. This time I was chatting with a human. She insisted that since the ticket orders were for a different number of tickets they could not issue a refund. I went back and fourth with the agent attempting to explain that in fact both orders were for 2 tickets and highlighted that I was told I will receive a full refund and that the problem was with the seller. No help, just a canned answer that the orders were for different numbers of tickets, thus no refund. I asked to escalate to her manager, still no help !
I'm very disappointed with the complete lack of after sale service and ridiculous policies. Customer service consisted of stalling (hoping I would just quit) and repeating the same nonsense over and over again.

BEWARE of this company, I will be buying my tickets else where in the future.

The worst company viagogo. Messed up the concert date i bought. Have given me apr 1 where i bought tickets for mar 29. Stupid, scam of a company. Avoid buying your tickets from here.

I have never received a ticket from them.
On other pages, you received them within a few minutes.

Easy transaction and mobile ticket was delivered shortly afterward. No issues with downloading or entry into the event.

Another fantastic experience buying tickets with Viagogo. Tickets were exactly as sold and immediately downloadable.
No surprises, everything super smooth.

Still waiting for my money, It 's already been 1,5 weeks and i have no refund in my accoubnt

Scam. Seller sold a fake ticket. They said that’s not their issue and can’t do anything.

I wouldn’t even give this site one star. It seems like the biggest scam, we have not received our tickets and have spent 3 hours on the phone with them. They keep coming up with the same solutions that doesn’t work, and it’s the same lady taking the call every time, but asking for the same information over and over again. I would NEVER recommend this site! Also they don’t just solve the problem, they keep doing everything to keep their money and not give us our tickets/refund.

Bought tickets for Hans Zimmer in Barcelona. I noticed that Viagogo adds about 40% commission for themselves when I uploaded the tickets for resale.

On top of that I realized that the tickets are still under some other person´s name and I can´t even use or resell them.

Imagine I don´t try to resell and am told at the door that my tickets have already been used by someone esle and are not valid.

Worst ever "ticket purchase"

I spent a lot of money to travel to Barcelona for my birthday and attend this event. I bought tickets through Viagogo and received the confirmation, but the tickets were never transferred.
I contacted support multiple times while standing outside the stadium, but nothing was solved before the match started. I missed the entire event.
This was supposed to be a special birthday experience, and instead the whole trip and all the emotions around it were destroyed by this company. I would never trust this platform again.

Transaction was smooth, no issues. I felt I received value for the ticket price.

Great night out to see Fito and Fitipaldis at Alicante. Got tickets through Viagogo.es trusted professional company.

They are scammers.

I have spent the last month trying to get an answer about a ticket i payed for and still hasn't reached me.

STAY AWAY FROM VIAGOGO

They are just scammer !!! If you buy anything with them, Tickets will never arrive. I bought 2 tickets for Real Madrid-Getafe game . They didn’t send the tickets!!!