viagogo Reviews 

6,255
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 346 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely appreciate the very straightforward purchasing process and how simple it is to secure tickets for popular sold-out events at the last minute. Many people frequently mention that their digital purchases arrive promptly and their overall event interactions go smoothly without any major trouble. However, some customers also noted concerns regarding unexpected service charges and hefty fees that were not clearly displayed upfront during checkout. A few other people also felt that receiving incorrect seat information or facing serious problems with digital ticket transfers caused a lot of unnecessary stress.

What people talk about most

Order

People report ambiguous experiences with order, as opinions on ticket delivery and processing are heavily... See more

User experience

Customers report positive experiences with user experience, highlighting a fast, easy, and straightforward... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising the platform for offering competitive... See more

Service

Customers consistently note positive experiences with service, highlighting smooth purchases and seamless... See more

Website

Reviewers highlight ambiguous aspects of website performance and usability. Many consumers report a positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Communication ist good. The booking process should be more transparent. The price showing is not the final price. The service fees and taxes aren’t shown.

Rated 5 out of 5 stars

I checked every single resale site and viagogo consistently had the best prices. I was able to get tickets to the concert I wanted quickly and easily! Tickets were delivered seamlessly I will definite... See more

Rated 5 out of 5 stars

The ticket puchase for the GGD concert went off without any issues. The transfer to ticketmaster was smooth as well. Our only issue was when we got to the venue they had trouble reading the tickets bu... See more

Rated 5 out of 5 stars

You pay a lot of money, but they email you with a lot of information and we got in Tomorrowland without any problems. Take your payment email, your e-ticket (pdf) of TML and your ID. You get in line a... See more


Company details


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4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(6,255)

516 reviews in the last 12 months

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Rated 5 out of 5 stars

Good experience for a first-timer on viagogo

I bought a ticket over Viagogo for the India vs. Australia Women T20 World Cup match held at the Lords Cricket stadium on June 28. Good, fuss-free experience - prompt communication, clear instructions and tickets delivered on time. Just the way i like it!

June 28, 2026
Unprompted review
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Rated 5 out of 5 stars

I heard some people had bad experiences…

I heard some people had bad experiences but I guess it depends on the seller not the app, and viagogo has the guarantee that at least you get your money back! Fortunately for me everything went smoothly! I would advise everyone to only choose tickets that you can download instantly so you can have time to complain if something goes wrong, and if it goes right then great!
BTS was wonderful!

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

I was so sad for loosing the…

I was so sad for loosing the ticketmaster war for BTS tickets, I was loosing hope actually... I already had looked at viagogo for tickets but I was so scared, until I risk it all and went for it, and in the end it turned all great for me!!! It was an easy process, simply and quick, and I was very happy to got it and to have the opportunity to see BTS live!!! In the future I will use viagogo for sure!

June 27, 2026
Unprompted review
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