viagogo Reviews 

6,248
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 335 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward platform and fast ticket delivery, making it very easy to secure access to popular sold-out events at the last minute. People really appreciate finding alternative ticket options when general sales fail, noting that the overall purchase process remains remarkably smooth and completely reliable. Some reviewers were not happy with unexpected costs, mentioning that additional service fees and hidden taxes significantly increased the final price during checkout. Consumers also noted occasional stress regarding late ticket transfers, unclear communication, or receiving incorrect seating details shortly before their scheduled events.

What people talk about most

Order

Clients share ambiguous opinions on order processing, as experiences vary widely among consumers. While many... See more

User experience

Users describe positive interactions with user_experience, highlighting a straightforward and stress-free... See more

Price

People report ambiguous experiences with price, reflecting a stark divide among consumers. While some... See more

Service

Reviewers highlight positive aspects of service, noting that everything generally goes as expected with... See more

Website

Consumers find website to be ambiguous, experiencing a mix of successful purchases and frustrating issues.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Communication ist good. The booking process should be more transparent. The price showing is not the final price. The service fees and taxes aren’t shown.

Rated 4 out of 5 stars

I made a day-of purchase and there was a problem with the ticket transfer that I only realised a couple of hours before doors open. The Viagogo customer service agent that I chatted with was very help... See more

Rated 5 out of 5 stars

Was struggling to purchase a ticket for the World cup game, England v Norway. Used Viagogo and tickets were in my app within the hour. And the result topped off a great experience

Rated 5 out of 5 stars

You pay a lot of money, but they email you with a lot of information and we got in Tomorrowland without any problems. Take your payment email, your e-ticket (pdf) of TML and your ID. You get in line a... See more


Company details


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4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(6,248)

507 reviews in the last 12 months

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Rated 5 out of 5 stars

I got my tickets the next day

I got my tickets the next day. It was in my fifa app. Had no issues entering the match. They checked on me multiple times to make sure everything was received. Excellent experience!

June 16, 2026
Unprompted review
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Rated 4 out of 5 stars

The ticket selection, payment, ticket access

The ticket selection and payment were very smooth. The price was excellent. The only negative issue was not knowing how my ticket was going to get released. I had never used this app, nor do I buy tickets on-line. Therefore, I had to totally trust an unknown vendor that my money would actually produce a valid ticket. Having to wait 4 hours before game time to get the ticket was rather nerve racking especially since I had to get airline tickets and a hotel for the WC game. I would have liked to have had access to the game ticket before I left home.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful experience from first time user

As a first-time user, wasn’t exactly sure how the process would end up going, but had an excellent experience! Seamless process of ordering tickets and wonderful, user-friendly interface to search for seats and get a sense of the view. Would use the site and service again!

June 15, 2026
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Rated 1 out of 5 stars

I'm having trouble reselling the…

I'm having trouble reselling the ticket; they've also blocked my account and keep saying it will be restored soon. I've been waiting three months. Be careful when using this site. It's better to buy tickets directly from the official reseller!!!

June 19, 2026
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Rated 5 out of 5 stars

I was guided by a third party AI on how…

I was guided by a third party AI on how to purchase tickets on viagogo, and it was a seamless easy process, got the tickets cheaper than original price. Got them same day of concert. Great experience. Bought with confidence.

June 7, 2026
Unprompted review
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Rated 1 out of 5 stars

Disappointing Experience: Inflated Prices and Poor Customer Support

The price increased significantly during the purchase process, which was very disappointing. As this is a third-party ticket reseller, the experience was stressful because there was no certainty about whether we would actually receive the tickets. I purchased the tickets as a gift and immediately wanted to request a refund before the payment had even been processed from my bank account. However, it was extremely difficult to contact customer service, which only added to the frustration, ans the tickets had not been released from the primary seller. Overall, the lack of transparency, inflated pricing, and poor customer support made this a very negative and stressful experience.

March 24, 2026
Unprompted review

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