viagogo Reviews 

6,250
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 344 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the platform is very simple to navigate when searching for tickets to sold-out events quickly. Many people deeply appreciate receiving their digital purchases promptly, noting that ticket transfers happen smoothly before the show starts. Consumers often note the helpful support personnel who ensure everything works out perfectly for their outings. Some reviewers were not happy with unexpected service fees and hidden taxes that significantly increased the final price during checkout. A few other people also felt that receiving incorrect seating information or experiencing delivery delays caused unnecessary stress before attending live events.

What people talk about most

Order

People report ambiguous experiences with order, as opinions on ticket delivery and processing are heavily... See more

User experience

Customers report positive experiences with user experience, highlighting a fast, easy, and straightforward... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising the platform for offering competitive... See more

Service

Customers consistently note positive experiences with service, highlighting smooth purchases and seamless... See more

Website

Reviewers highlight ambiguous aspects of website performance and usability. Many consumers report a positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Communication ist good. The booking process should be more transparent. The price showing is not the final price. The service fees and taxes aren’t shown.

Rated 5 out of 5 stars

I checked every single resale site and viagogo consistently had the best prices. I was able to get tickets to the concert I wanted quickly and easily! Tickets were delivered seamlessly I will definite... See more

Rated 5 out of 5 stars

The ticket puchase for the GGD concert went off without any issues. The transfer to ticketmaster was smooth as well. Our only issue was when we got to the venue they had trouble reading the tickets bu... See more

Rated 5 out of 5 stars

You pay a lot of money, but they email you with a lot of information and we got in Tomorrowland without any problems. Take your payment email, your e-ticket (pdf) of TML and your ID. You get in line a... See more


Company details


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4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(6,250)

511 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great experience

great experience, easy way of purchasing tickets and transaction as well as transferring the tickets went smooth

May 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Great experience

Everything worked out well with the tickets. I bought them very close to the event and received them one day before. Process was simple, the only thing I would like is maybe to be more transparent about who is selling the tickets, on the mobile app you cannot see the name of the seller or if it's sold by person or reseller.

May 22, 2026
Unprompted review
Rated 1 out of 5 stars

NOT A SERIOUS COMPANY

PLEASE BE INFORMED THIS IS NOT A SERIOUS COMPANY!!! Bought my tickets in February , now is May and tickets still do not arrived. They said it will come 1hour (!!) before concert , which is a joke! They use your money and I am not so sure tickets will come. Have seen really scary comments

May 23, 2026
Unprompted review
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Rated 4 out of 5 stars

Communication ist good

Communication ist good. The booking process should be more transparent. The price showing is not the final price. The service fees and taxes aren’t shown.

May 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Thank you viagogo for the eurovision grand rehearsal ticket

Thank you viagogo for the eurovision tickets. Even thought it was a difficult contest to find tickets (special app for tickets, and in general they tryed to convince everyone not to buy tickets from other sites, but only the official site) Viagogo once again was great. We bought tickets and soon they transfered into the Eurovisin app so we could use them.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great seats

Great seats, easy to use website and seller was in touch to ensure we got the tickets. Would definitely use again

May 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service and easy to get…

Excellent service and easy to get tickets. I really like the possibility to get tickets to events you are able to attend on short notice. It was impossible to get regular tickets, and therefore Viagogo was a great alternative.

May 10, 2026
Unprompted review
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