Very healthy wee slips and plugs, great root systems. Good communication and friendly approach. Great value for money and speedy delivery. Loved that I got an email saying they’re on their way and nex... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
We are a second generation small family, horticulture business in Kent with a passion for growing plants. We offer a wide selection of fruit, veg, herbs and flowers for your garden. Everything we grow to sell is ready for you to plant in your garden and grow on for the ultimate backdrop to your home. Whether you are wanting to grow your own food with companion planting or create the perfect herbaceous garden we can help with it all. As well as offering a large selection of fuchsias we also save our own tomato and chilli seeds (which are DEFRA certified) including many heritage varieties. We grow using traditional methods, without pesticides or insecticides (no-one wants to eat those!) at our nursery in Challock (between Ashford, Faversham, Maidstone and Canterbury), although we are no longer open to the public (this gives us more opportunity to concentrate on growing plants for you) we do offer a click and collect service as well as a full mail order service all over the Country. So whether you are looking to plant an orchard or grow soft fruit for a long term food providing garden, grow delicious vegetables or herbs (with so many incredible flavours, textures and vitamins) or add some colour with our stunning ornamental and flowering plants we have what you need and we can deliver it to your door. Our passion is plants, all year round!
Contact info
Victoriana Nursery Gardens, Buck Street, Challock, TN25 4DG, Ashford, United Kingdom
- 01233 740529
- help@victoriananursery.co.uk
- www.victoriananursery.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality and Service always counts.
I received all the plants I ordered and they arrived very well packaged and no damages.. very healthy plants and of exceptional quality.. I will buy plants again from Victorian Nursery..
DELIVERED VERY FAST
DELIVERED VERY FAST, VERY GOOD PACKAGING AND IN GOOD "NICK".
Perfect plant delivery
Beautiful little plant arrived in great condition within 24 hours of dispatch.
Would definitely recommend and use again.
Well Grown Plants
My order of 4 types of plant arrived quickly. The plants were healthy and soon settled in to growth once potted up.
Dont buy from this company
I received a badly damaged lot of plants and was very disappointed when I reported this. Rather than being offered a refund or replacment plants I was told to plant the mess that I had received in place of my order and to hope for the best.
I was also told if I was still unhappy I could return the plants at my own cost!
Do yourself a favour and buy from a company that understands the concept of customer care.
Great healthy young plants
I ordered 3 lots of very different young plants, all arrived in great condition and are lovely healthy plants.
I bought my plants online this time
I bought my plants online this time, and to be honest, I was a bit nervous. You know how it is—sometimes you order something green and alive, and what arrives feels more like a “maybe” than a blessing. But not this time.
From the start, everything just flowed right. The website was easy to navigate, no clutter or confusion, and each plant had clear info—none of that copy-paste nonsense. You could tell whoever put it together actually knew plants, not just how to sell them.
Delivery was smooth too. The box arrived in good time and when I opened it, I actually smiled. Each plant was packaged with care, not just thrown in like a last-minute parcel. The soil was still moist, the leaves were healthy, and not one had that tired look you sometimes get from travel. It felt like they came straight from a greenhouse, not a warehouse.
I’ve planted them now and they’re settling in nicely. One of them already feels like she’s home.
I’d definitely order again—this felt like more than just a transaction. It felt like someone on the other end actually cared.
POOR, as per other reviewers experience
As other reviewers have previously said:
1. Very poor quality seeds with incredibly poor germination rates.
2. Awful and rude customer service - they seem to have a ‘we are always right and customer is always wrong policy.
Best to find an alternative source of supply if you value your sanity.
Appalling
Appalling, out of 50 (only 46 supplied) every plant is nearly dead, yet: the 'mind your business' that is better in sunnier conditions, has not lasted a week. Seemingly I planted in a too sunnier conditions!!!! Yet on the web site its says ' Better in Sunnier conditions!
And the Lavender, has also almost all died, out of 25 less than 3! I suppose that does not like sunny conditions?
I received my plant order today
I received my plant order today. The plants were packed very well and were in excellent condition. I have used Victoriana Nursery and have not been disappointed.
Excellent communication
Excellent communication. Good quality plants at a decent price. Good delivery time.
Lovely choice of plants
Lovely choice of plants and all arrived healthy and looking good. Would definitely recommend this nursery.
Brilliant plants and service
First time using after looking for specific plants and found on internet search engine.
Lovely selection, amazing price and quality, and fantastic packaging. Very happy with my plants.
Great service
Great service, definitely a true family run business, great welcoming communication. Healthy, good sized plants, delivery was fast
Good quality plants and where there was…
Good quality plants and where there was one missing, it was quickly sent (with an extra plant!)
Beautiful Camomile Lawn
Gorgeous camomile plants from this nursery. I have made a small camomile lawn at home. I ordered 100 plants in January. They were delivered at the end of May. I needed another 50 plants which arrived promptly this week. The small plugs were green and very healthy on arrival. The first batch has done very well since planting. At least doubled in size. I was kept informed about dispatch. The same courier delivered both orders efficiently. Good value. I would use again.
Good company to deal with
Easy ordering system, plants packaged very well and extremely healthy on arrival.
I really love this company
I really love this company, not only were the plants fantastic, the price was great too and they kept in contact while they processed my order. I will definitely order again
First time ordering from Victoriana
First time ordering from Victoriana. Lovely site, just a little old fashioned.
Having said that, the order process was simple and straight forward. Regular Emails kept me informed of what is happening to my order and where it is. And the Email background is just cute. Plants arrived today and were as expected. Looking very healthy and lush and green. How well they do remains to be seen but from the look of them I think they will do very well.
I will definitely order from Victoriana again. Have my eye on a few more plants.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








