Excellent service for free tile sample delivery for customers who live a distance away. I wish I could have ordered 3 samples of the same tile though, particularly as there are many different pattern... See more
Company replied
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Goods sadly damaged as noticed by our fitter today but replacements ( which am sure will be QA before despatch) on way due to excellent customer service with Hollie Budgen .She was really helpful. Due... See more
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Very good quality goods from Vicky Plumbing. My husband said he could just tell the quality as he was fitting it all and would definitely buy from them again. Slight problem with one faulty item, but... See more
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Good experience for what I ordered, with one exception, you prompted me to order a pop-up waste for the sink unit - but not the tap..... surely the tap is as important as the pop-up waste. Had to rush... See more
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Company details
About Victorian Plumbing
Written by the company
Victorian Plumbing are the largest online bathroom retailer in the UK, supplying a wide range of bathrooms and accessories. Search over 15,000 products including: bathroom suites, showers and shower enclosures, heating, furniture and taps. We have everything you need to complete your dream bathroom!
Take a look at our bathrooms - www.victorianplumbing.co.uk
Take a look at our bathrooms - www.victorianplumbing.co.uk
Victorian Plumbing
Written by the company
- The UK's Largest Online Bathroom Retailer
- As one of the UK's leading bathroom retailers, we pride ourselves on excellent service and a fantastic buying experience. Since 1999, we've strived to be the best bathroom retailer by listening to our customers and that's why we love hearing your feedback.
Contact info
1 Sustainability Way, Farington Moss, Leyland, PR26 6TB, United Kingdom
- info@victorianplumbing.co.uk
- www.victorianplumbing.co.uk
4.5
Excellent
445K reviews
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Catherine was courteous and…
Catherine was courteous and professional. She identified the issue and resolved it quickly.
September 2, 2026
Unprompted review
The quality of the goods were brilliant…
The quality of the goods were brilliant . Unfortunately we ordered the wrong fit of toilet which lead to a few delivery issues back to Victorian Plumbing. A lady called Sadie helped us to resolve the issue she was outstanding .
September 2, 2026
Unprompted review
They seem to have everything
They seem to have everything, and always at the best prices. You can spend hours going around showrooms and online, and still end up back here.
September 2, 2026
Avoid if you value a stress free life.
Avoid if you value good customer service and a stress-free delivery experience
I honestly cannot recommend Victorian Plumbing based on my experience. Their products may look nice, but that means very little when the customer service and delivery experience are this frustrating. My advice is simple: if you decide to order from them, pray that absolutely nothing goes wrong with your order, because trying to get help afterwards can become a nightmare.
One of the biggest problems is the lack of a proper customer service phone number. If you need help, you are expected to use live chat, but the queues can be so long that you struggle to get through to anyone at all. When you have spent a significant amount of money and something goes wrong, being unable to simply pick up the phone and speak to a member of staff is completely unacceptable.
The delivery system was equally frustrating. The company delivering the items is separate from Victorian Plumbing, which seems to make resolving delivery problems even more complicated. The delivery drivers do not help bring heavy items upstairs, so if you live in a flat, you could be left with a serious problem. You are expected to somehow manage large, heavy items yourself. In my experience, the delivery arrangements were incredibly inconvenient, with items being left in unsuitable locations or delivered far away from where they actually needed to be.
What made the entire experience worse was the feeling that, once there was a problem, you were left to chase, wait, struggle to get in contact with someone and deal with the consequences yourself. Ordering bathroom products should not be this stressful.
Victorian Plumbing may have nice products, but nice products do not make up for poor communication, inaccessible customer service and a delivery process that can leave customers in an extremely difficult situation. A company selling large and heavy household items should have much better systems in place to support customers when things do not go according to plan.
Overall, this was an extremely disappointing and stressful experience. I would strongly advise anyone considering ordering from Victorian Plumbing to think carefully, especially if you live in a flat or would struggle to move heavy items yourself. Hopefully your order goes perfectly, because based on my experience, if it doesn’t, getting proper help can be incredibly difficult.
September 2, 2026
Unprompted review
Joseph Leary was a great help when I…
Joseph Leary was a great help when I had a few issues, thank you so much!
September 1, 2026
Unprompted review
The cost of delivery is very high
September 2, 2026
Joe Adeniyi from your customers team…
Joe Adeniyi from your customers team was great processing my order. The code for saves baskets is a cool tool too.
September 2, 2026
Unprompted review
so many broken items
I think I was part of some kind of experiment with VP. I would buy a product, and it would arrive broken. They would send a replacement; the replacement would arrive broken. This happened so many times, on so many different items, that I just started to expect anything to arrive broken, and more often than not, it did.
VP were always quick to apologise and send a replacement, but usually another damaged replacement.
This delayed my bathroom install massively. VP say they can't be liable for this and expect you to have received and checked all items before arranging a contractor - which is obviously completely unfeasible for anyone unless you have the space to have a full bathroom suite sitting in your living room for weeks till you can arrange a contractor.
Will avoid this company in the future; not worth the time and faff.
August 20, 2026
Unprompted review
Easy to order
September 2, 2026
Toilet seat looks great but not very…
Toilet seat looks great but not very well made, moves around a lot.
August 24, 2026
Easy to use website
September 2, 2026
had to order again as lost in delivery…
had to order again as lost in delivery now paid twice
September 2, 2026
Joseph Leary a Star
I spoke to Joseph Leary at VP and he was quick, polite and solved my issue really fast,
September 2, 2026
Unprompted review
Simple straight-forward web site
September 2, 2026
Nice and easy!
September 2, 2026
Excellent product range and process
February 9, 2026
Auto fill for card details did not…
Auto fill for card details did not work, may be a daily glitch... I used PayPal option instead.
September 2, 2026
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