Prompt delivery, but disappointingly 2 of the 4 items arrived damaged - despite being well wrapped on the pallet. Immediately raised a query via the website. Response time is 72hrs - a bit frus... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Solid vertical wall mounted heavy radiators. standard delivery is via pallet so took about 1.5 weeks from order to delivery. The wall supports could be better with bolt holes too near each other so... See more
Company replied
We ordered a bathroom mirror on line , it arrived damaged , we then encountered a difficult and frustrating time with customer services . They made it impossible to return the item . As a result w... See more
Company replied
Our shower head became faulty of 2 years. As the product was within a warranty period, Victorian Plumbing have been excellent in sorting this out and sending out a new one. Kudos to the customer... See more
Company replied
Company details
About Victorian Plumbing
Written by the company
Victorian Plumbing are the largest online bathroom retailer in the UK, supplying a wide range of bathrooms and accessories. Search over 15,000 products including: bathroom suites, showers and shower enclosures, heating, furniture and taps. We have everything you need to complete your dream bathroom!
Take a look at our bathrooms - www.victorianplumbing.co.uk
Take a look at our bathrooms - www.victorianplumbing.co.uk
Victorian Plumbing
Written by the company
- The UK's Largest Online Bathroom Retailer
- As one of the UK's leading bathroom retailers, we pride ourselves on excellent service and a fantastic buying experience. Since 1999, we've strived to be the best bathroom retailer by listening to our customers and that's why we love hearing your feedback.
Contact info
1 Sustainability Way, Farington Moss, Leyland, PR26 6TB, United Kingdom
- info@victorianplumbing.co.uk
- www.victorianplumbing.co.uk
4.5
Excellent
446K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Whole process within web site to…
Whole process within web site to placing the order was user friendly.
September 8, 2026
Good selection of taps to pick from.
Good selection of taps to pick from.
Easy buying process
September 8, 2026
easy and quick
September 8, 2026
Great customer service
i had a few problems with a order which was my fault Alicia Johnson manage to sort it out easy to due.
September 8, 2026
Unprompted review
Ordered a replacement shower head very…
Ordered a replacement shower head very pleased from order to delivery
August 29, 2026
Fast and easy delivery, problem solved
Fast and easy delivery. There was a manufacturing problem with the original item, but Carina Kay at customer services had been very helpful and a replacement will be sent as soon as it is back in stock. Not ideal but the problem has been dealt with well.
September 8, 2026
Unprompted review
Catherine Gregory was very helpful and…
Catherine Gregory was very helpful and quick to respond to my query.
September 8, 2026
Unprompted review
Solved the pending issue of Parcel collection
Catherine Gregory was understanding and resolved my issue of collecting the parcel which was delayed.
September 8, 2026
Unprompted review
It was easy to order.
August 8, 2026
Very happy to receive word that the…
Very happy to receive word that the manufacturer may be able to sell me what I require that Victoria plumbing no longer has in stock. I am wondering why my first communication with Joseph didn’t offer that.
September 8, 2026
Unprompted review
Not Impressed
Not Impressed. Ordered a bath and it came up with a recommended bath panel, I ordered this and as it was recommended by Victoria Plumbing I assumed it would be of a decent quality. When it arrived, well the quality was soo poor, its really flimsy and would spoil the whole look of my bathroom that I have spend a lot of money on. I requested to return it as the quality was soo poor, and they want over £35.00 to return it. So I compalained to customer services, via an email and I have heard nothing.
Really poor customer service and I would not recommed this company due to this.
You would think a company like this would match a decent quality bath panel with a decent bath, the bath I purchased was not a cheap one.
September 4, 2026
Unprompted review
We had an issue with a bath tap
We had an issue with a bath tap. Victorian Plumbing investigated the issue and swiftly provided a convenient solution. Dylan Breslin (our contact at VP) was polite, efficient and courteous. A great ambassador for Victorian Plumbing.
September 8, 2026
Unprompted review
Easy and straightforward to order tile…
Easy and straightforward to order tile samples-thank you
August 9, 2026
Joseph Leary helped very quickly and…
Joseph Leary helped very quickly and solved my problem straight away,
September 8, 2026
Unprompted review
Towel Rail with no air holes
Ordered a towel rail for a new bathroom. nothing wrong with the delivery etc, but when opened, found the rail was completely manufactured wrong with no air holes where they were meant to be. VP said they escalated to manufacturer, but no comms, no updates and entire bathroom on hold because of it. Eventually had to cancel order. DO NOT USE!!!
September 8, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.