Excellent service for free tile sample delivery for customers who live a distance away. I wish I could have ordered 3 samples of the same tile though, particularly as there are many different pattern... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Goods sadly damaged as noticed by our fitter today but replacements ( which am sure will be QA before despatch) on way due to excellent customer service with Hollie Budgen .She was really helpful. Due... See more
Company replied
Very good quality goods from Vicky Plumbing. My husband said he could just tell the quality as he was fitting it all and would definitely buy from them again. Slight problem with one faulty item, but... See more
Company replied
Good experience for what I ordered, with one exception, you prompted me to order a pop-up waste for the sink unit - but not the tap..... surely the tap is as important as the pop-up waste. Had to rush... See more
Company replied
Company details
About Victorian Plumbing
Written by the company
Victorian Plumbing are the largest online bathroom retailer in the UK, supplying a wide range of bathrooms and accessories. Search over 15,000 products including: bathroom suites, showers and shower enclosures, heating, furniture and taps. We have everything you need to complete your dream bathroom!
Take a look at our bathrooms - www.victorianplumbing.co.uk
Take a look at our bathrooms - www.victorianplumbing.co.uk
Victorian Plumbing
Written by the company
- The UK's Largest Online Bathroom Retailer
- As one of the UK's leading bathroom retailers, we pride ourselves on excellent service and a fantastic buying experience. Since 1999, we've strived to be the best bathroom retailer by listening to our customers and that's why we love hearing your feedback.
Contact info
1 Sustainability Way, Farington Moss, Leyland, PR26 6TB, United Kingdom
- info@victorianplumbing.co.uk
- www.victorianplumbing.co.uk
4.5
Excellent
446K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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All parts fitted perfectly.
September 1, 2026
Reply from Victorian Plumbing
Good morning,
Thank you for your review!
We are so pleased you had a good experience with us. We really appreciate your feedback!
Kate @ VP
Appalling non-existent customer service
This company has been an absolute disaster. Don’t ever use them. Trying to contact them is near enough impossible. I returned items which they acknowledge the receipt of on a Friday the following Monday they then sent me a message claiming the items were damaged sending me grainy out of focus photographs which I couldn’t even identify the items from. And they are refusing to refund me claiming that the damage is my fault. I’m unable to claim on the insurance from the courier because of the appalling photographs of Victoria plumbing sent me. They refused to answer my queries and refused to even entertain the fact that the damage was nothing to do with me and have done nothing to help me. I have been left seriously out-of-pocket due to their inability to communicate with me effectively or to provide satisfactory evidence for me to claim off of the courier company assuming that it was a courier company not Victoria plumbing themselves that caused the damage. I don’t think they even read my emails to them.
September 1, 2026
Unprompted review
Reply from Victorian Plumbing
Good morning Susan
Thank you for your Trustpilot review
I have contacted you directly this morning to resolve the damaged return issue which has been raised
Liam@VP
Very quick and courteous response so…
Very quick and courteous response so resolve the damaged bidet. THANK YOU Philip
September 3, 2026
Unprompted review
Reply from Victorian Plumbing
Good morning,
Thank you for your recent review.
I am really glad to hear that you are pleased with the service provided by Phil
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Kate @ VP
Smooth online experience made ordering…
Smooth online experience made ordering easy peasy.
September 3, 2026
Reply from Victorian Plumbing
Good morning,
Thank you for your recent review.
I am really glad to see you have had a good experience with us. Your feedback is very valuable!
Kate @ VP
took a long time
September 3, 2026
Reply from Victorian Plumbing
Good morning,
Thank you for your recent review.
I will pass your comments on to the relevant department as some feedback, as we are always looking for ways to improve our service.
Kate @ VP
I accidentally ordered the vanity unit…
I accidentally ordered the vanity unit at my former address. The team members, Joseph Leary and James Connor, were super amazing and ensured that this was updated in time, so my order could be delivered to the right address.
September 3, 2026
Unprompted review
Reply from Victorian Plumbing
Good morning,
Thank you for your recent review.
I am really glad to hear that you are pleased with the service provided by Joseph and James
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Kate @ VP
all great so far
September 3, 2026
Reply from Victorian Plumbing
Good morning,
Thank you for your recent review.
We are really happy to hear you feel this way!
I am really glad to see you have had a good experience with us.
Kate @ VP
Website packed with useful items
Initially I was daunted by the website and the amount of items on it, but I now find it really easy to use and searching for items is painless. It also gives suggestions for similar products.
September 2, 2026
Reply from Victorian Plumbing
Good morning,
Thank you for your review!
We are so pleased you had a good experience with us. We really appreciate your feedback!
Kate @ VP
A pleasure dealing with VP
I had a phone call from Willow Radcliffe today. She was very pleasant indeed and professional in dealing with my enquiry. A joy to speak with her. It was really nice having a phonecall which is rare these days to speak with a human when you have an enquiry. Well done VP . Thank you
September 3, 2026
Unprompted review
Reply from Victorian Plumbing
Good morning,
Thank you for your recent review.
I am really glad to hear that you are pleased with the service provided by Willow
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Kate @ VP
Reply from Victorian Plumbing
Good morning,
Thank you for your recent review.
We are really happy to hear you feel this way!
I am really glad to see you have had a good experience with us.
Kate @ VP
Efficient and professional
Joseph Leary has been super helpful in resolving my query and getting me all the correct parts. Thank you!
September 3, 2026
Unprompted review
Reply from Victorian Plumbing
Good morning,
Thank you for your recent review.
I am really glad to hear that you are pleased with the service provided by Joseph
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Kate @ VP
Great service
Great service, helped with a missing item and sorted out a replacement
September 3, 2026
Unprompted review
Reply from Victorian Plumbing
Good morning,
Thank you for your recent review.
I am really glad to see you have had a good experience with us. Your feedback is very valuable!
Kate @ VP
Reply from Victorian Plumbing
Good morning,
Thank you for your review!
We are so pleased you had a good experience with us. We really appreciate your feedback!
Kate @ VP
Changed my delivery address at my…
Changed my delivery address at my request
Thank you.
September 3, 2026
Unprompted review
Reply from Victorian Plumbing
Good morning,
Thank you for your recent review.
I am really glad to see you have had a good experience with us. Your feedback is very valuable!
Kate @ VP
Reply from Victorian Plumbing
Good morning,
Thank you for your review!
We are so pleased you had a good experience with us. We really appreciate your feedback!
Kate @ VP
Had an issue with a Grohe pop-up waste…
Had an issue with a Grohe pop-up waste and spoke to Kate Grindley via live chat and she was very helpful and arranged a replacement to be sent next day so i can get the job finished.
September 3, 2026
Unprompted review
Reply from Victorian Plumbing
Good morning,
Thank you for your recent review.
I am really glad to hear that you are pleased with the service provided by Kate
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
Thank you to Lindsay Dugdale at…
Thank you to Lindsay Dugdale at Victoria Plumbing that was super helpful when I required an exchange. She was quick and responsive which made everything easier.
September 3, 2026
Unprompted review
Reply from Victorian Plumbing
Good morning,
Thank you for your recent review.
I am really glad to hear that you are pleased with the service provided by Lindsey
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Kate @ VP
Changes in information given & No comment box
Just approved as trade account, was told before applying will receive 7.5% discount when spending between £1500-£3500. Spend £2250 and got 7% discount. Why?
As construction site we accept deliveries between 8am-4pm. There is no box on the checkout to enter these requirements.
September 3, 2026
Found what I wanted
September 3, 2026
Reply from Victorian Plumbing
Good morning,
Thank you for your review!
We are so pleased you had a good experience with us. We really appreciate your feedback!
Kate @ VP
Well designed site making product search easy. Chat advice/answers were informative and answered my questions. Value for money achieved
Well designed web site making product search easy. Chat advice/answers were informative and answered my questions. Value for money achieved
September 3, 2026
Reply from Victorian Plumbing
Good morning,
Thank you for your recent review.
I am really glad to see you have had a good experience with us. Your feedback is very valuable!
Kate @ VP
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