Excellent service for free tile sample delivery for customers who live a distance away. I wish I could have ordered 3 samples of the same tile though, particularly as there are many different pattern... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Goods sadly damaged as noticed by our fitter today but replacements ( which am sure will be QA before despatch) on way due to excellent customer service with Hollie Budgen .She was really helpful. Due... See more
Company replied
Very good quality goods from Vicky Plumbing. My husband said he could just tell the quality as he was fitting it all and would definitely buy from them again. Slight problem with one faulty item, but... See more
Company replied
Good experience for what I ordered, with one exception, you prompted me to order a pop-up waste for the sink unit - but not the tap..... surely the tap is as important as the pop-up waste. Had to rush... See more
Company replied
Company details
About Victorian Plumbing
Written by the company
Victorian Plumbing are the largest online bathroom retailer in the UK, supplying a wide range of bathrooms and accessories. Search over 15,000 products including: bathroom suites, showers and shower enclosures, heating, furniture and taps. We have everything you need to complete your dream bathroom!
Take a look at our bathrooms - www.victorianplumbing.co.uk
Take a look at our bathrooms - www.victorianplumbing.co.uk
Victorian Plumbing
Written by the company
- The UK's Largest Online Bathroom Retailer
- As one of the UK's leading bathroom retailers, we pride ourselves on excellent service and a fantastic buying experience. Since 1999, we've strived to be the best bathroom retailer by listening to our customers and that's why we love hearing your feedback.
Contact info
1 Sustainability Way, Farington Moss, Leyland, PR26 6TB, United Kingdom
- info@victorianplumbing.co.uk
- www.victorianplumbing.co.uk
4.5
Excellent
446K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery
Easy website navigation, good value for money products and consistently deliver on time. Great company.
July 10, 2026
Reply from Victorian Plumbing
Good afternoon,
Thank you for your recent review.
I am really glad to see you have had a good experience with us. Your feedback is very valuable!
Kate @ VP
Easy to order good price
March 8, 2026
Reply from Victorian Plumbing
Good afternoon,
Thank you for your review!
We are so pleased you had a good experience with us. We really appreciate your feedback!
Kate @ VP
Reply from Victorian Plumbing
Good afternoon,
Thank you for your recent review.
We are really happy to hear you feel this way! I am really glad to see you have had a good experience with us.
Kate @ VP
You still have an identical item in…
You still have an identical item in stock that I purchased elsewhere 16 years ago that is in need off replacement.
March 9, 2026
Reply from Victorian Plumbing
Good afternoon,
Thank you for your recent review.
I am really glad to see you have had a good experience with us.
Your feedback is very valuable!
Kate @ VP
The slip-resistance was not listed
The slip-resistance was not listed. In the end, I took a chance
September 3, 2026
Reply from Victorian Plumbing
Good afternoon,
Thank you for your recent review.
We really appreciate your feedback and understand your concern about the information on our website.
If you ever need assistance regarding a product query you can submit this via email or live chat and we are happy to help.
Kate @ VP
A reasonable response time.
A reasonable response time.
Clearly worded reply.
September 3, 2026
Unprompted review
Reply from Victorian Plumbing
Good afternoon,
Thank you for your recent review.
I am really glad to see you have had a good experience with us. Your feedback is very valuable!
Kate @ VP
Waiting for items to be delivered.
Waiting for items to be delivered. Delivered over a few days.
August 27, 2026
Reply from Victorian Plumbing
Good afternoon,
Thank you for your recent review and for speaking with me on the phone just now.
I'm pleased to learn that both parts of your order have now arrived in good condition. I sincerely do apologise however for any confusion caused by the order being delivered in two separate shipments.
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Kate @ VP
Clear description and specifications
Clear description and specifications, easy to order, fast delivery, product exactly as is it in the pictures. My radiator sits beautifully on its new legs.
August 27, 2026
Reply from Victorian Plumbing
Good afternoon,
Thank you for your recent review.
I am really glad to see you have had a good experience with us. Your feedback is very valuable!
Kate @ VP
Easy to order and hope it is as good as the old one!
Easy to order after the existing very long-lived wood seat sadly cracked! So one headache over - but, when I receive the new one, I just hope it looks as good, fits well and proves durable!
September 3, 2026
Reply from Victorian Plumbing
Good afternoon,
Thank you for your review!
We are so pleased you had a good experience with us. We really appreciate your feedback!
Kate @ VP
Resolved my issue quickly
Resolved my issue quickly - Lacey Field was extremely helpful ✨
September 3, 2026
Unprompted review
Reply from Victorian Plumbing
Good afternoon,
Thank you for your recent review.
I am really glad to hear that you are pleased with the service provided by Lacey
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Kate @ VP
called for extra help was very helpful…
called for extra help was very helpful for speedy delivery option
September 2, 2026
Reply from Victorian Plumbing
Good afternoon,
Thank you for your recent review.
We are really happy to hear you feel this way! I am really glad to see you have had a good experience with us.
Kate @ VP
tyler Cavett was great
tyler Cavett was great, my message was picked up without delay and they sorted out my queries great service many thanks
kevin
September 3, 2026
Unprompted review
Reply from Victorian Plumbing
Good afternoon,
Thank you for your recent review.
I am really glad to hear that you are pleased with the service provided by Tyler
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Kate @ VP
Reply from Victorian Plumbing
Good afternoon,
Thank you for your recent review.
I am really glad to see you have had a good experience with us. Your feedback is very valuable!
Kate @ VP
Very easy to navigate the delivery and…
Very easy to navigate the delivery and payment.
September 3, 2026
Reply from Victorian Plumbing
Good afternoon,
Thank you for your review!
We are so pleased you had a good experience with us.
We really appreciate your feedback!
Kate @ VP
Quiet easy.
September 3, 2026
Reply from Victorian Plumbing
Good afternoon,
Thank you for your recent review.
We are happy to hear you feel this way! I am glad to see you have had a good experience with us.
Kate @ VP
First time ordering off this site
First time ordering off this site - Purchase not received as yet but bought at a good price and hopefully I will be pleased as the site offers a good descriptor of items and easy steps to follow
September 3, 2026
Reply from Victorian Plumbing
Good morning,
Thank you for your recent review.
I am really glad to see you have had a good experience with us. Your feedback is very valuable!
Kate @ VP
Speedy & professional response
Victoria Mansfield was extremely helpful explaining process well and ensuring my needs were met.
I am grateful for the speedy response and the outcome of my enquiry.
September 2, 2026
Unprompted review
Reply from Victorian Plumbing
Good morning,
Thank you for your recent review.
I am really glad to hear that you are pleased with the service provided by Victoria
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Kate @ VP
Excellent customer service
Excellent customer service, ordered with ease on the site, following day a phone call to say delivery would be the following day, delivery driver so helpful, and carried into the garage for us, only had it fitted at the weekend, but the quality and look of the radiator is just what we wanted, price good too.
August 20, 2026
Reply from Victorian Plumbing
Good morning,
Thank you for your recent review.
We are really happy to hear you feel this way! I am really glad to see you have had a good experience with us.
Kate @ VP
Reply from Victorian Plumbing
Good morning,
Thank you for your review!
We are so pleased you had a good experience with us. We really appreciate your feedback!
Kate @ VP
Reply from Victorian Plumbing
Good morning,
Thank you for your recent review.
I am really glad to see you have had a good experience with us. Your feedback is very valuable!
Kate @ VP
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