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Victory Cruise Lines Reviews 

531
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 504 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, kind, and friendly, providing top-notch service throughout the entire journey. Consumers also love the delicious food options, beautiful ports of call, and the highly entertaining onboard music performances every evening. However, some people mentioned that the cabins and bathrooms felt quite cramped for two-person occupancy. A few other people also felt that certain onboard amenities, such as the elevators or older spaces, needed better maintenance and attention. Some travelers additionally expressed disappointment with specific excursion schedules or organization during onshore visits.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with the staff, noting that every team member went above... See more

Service

Clients share positive opinions on service, highlighting the exceptional and attentive nature of the crew... See more

Product

Reviewers mention positive feedback about product, noting that meals are fresh and well prepared. Consumers... See more

Quality

Users describe positive interactions with quality, noting that meals are generally fresh, delicious, and well... See more

Facilities

Reviewers highlight ambiguous aspects of facilities, as opinions regarding the amenities are strongly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your crew did an incredible job in providing top notch service and delicious food! The included excursions were well planned and organized. Lori was very accommodating in changes to our schedule. The... See more

Rated 5 out of 5 stars

Clearly, the crew made this trip special. Starting with Captain Gondos and Hotel Director Andrew Meyer, we were made to feel special. Under their leadership, the entire crew was kind, polite... See more

Rated 5 out of 5 stars

I started my search with another cruise line (also starts with V) but the cost with single supplement was exorbitant, so I booked with Victory. I was expecting some corners to be cut for this price,... See more

Rated 5 out of 5 stars

The itinerary and crew were terrific. The quality and selection of food was superb. The crew was great. The only disappointment was the disembarkation procedure requiring all luggage to be ready for... See more


Company details

  1. #4 of 5 best companies in Cruise Line Company

Written by the company

Victory Cruise Lines invites travelers to explore North America’s most remarkable waterways aboard intimate ships designed for destination-focused discovery. Sailing the Great Lakes, St. Lawrence Seaway, Canadian Maritimes, and East Coast, our all-inclusive experience features a pre-cruise hotel stay, included shore excursions in every port, unlimited beverages, regionally inspired cuisine, and engaging onboard enrichment. Combined with personalized service and access to ports larger ships cannot reach, every voyage offers a deeper connection to the history, culture, and natural beauty of each destination.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

531 reviews

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4.5

All reviews

(531)

504 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Crew!…

The friendliness and efficiency of the crew was unexpected. I knew that they would be cordial but all of them were over the top genuinely accomodating.

August 2, 2026
Rated 4 out of 5 stars

Great

Great: Food, staff, entertainment.
Could be improved: Organization of Niagara Falls excursion. Guide was not clear on directions and his commentary was limited. We were on the afternoon outing and waited 90 minutes in line for getting on the boat.

August 14, 2026
Rated 5 out of 5 stars

Cruise was great

Cruise was great, entertainment the best I have ever had on a cruise
Staff very nice
Ship very nice, room a little small but for one person was perfect for me.
Really enjoyed it
And I cruise alot.

August 2, 2026
Rated 5 out of 5 stars

The staff was outstanding!

The staff was outstanding, everyone! The food was delicious and consistent. The entertainment was world class. Our cabin was extremely clean and taken care of everyday. And the captain and his staff professional with an emphasis on safety.

August 14, 2026
Rated 5 out of 5 stars

Perfect Great Lakes Cruise

A Victory Cruise Lines cruise is the perfect experience. The itineraries are awesome where you're visiting some iconic American and Canadian ports as well as being on the wonderful Great Lakes. The ships are just the right size, the cabins very comfortable, the service is second to none and the food is wonderful with varied menus. We sailed on July 25, 2026 from Toronto to Chicago on Victory 1 and would do it again in a minute. The nightly entertainment was very professional and the music played was perfect for the passengers. The laid back and relaxed atmosphere suited us just fine. The excursions were well planned easy to navigate and the on board lakelorian was very knowledgeable. Our thanks to Captain Marius and his crew for a wonderful cruise.

July 25, 2026
Rated 4 out of 5 stars

Niagra Falls:


Niagra Falls:
It would have been better if you had enough buses to accommodate guests for the morning trip to the Falls.
In addition to the local guide, Sabrina, should also go on the bus to help organize and direct guests at the Falls.

August 14, 2026
Rated 5 out of 5 stars

The staff was incredible

The staff was incredible. They anticipated every need and accommodated any request or question. They all worked so hard and were perpetually cheerful.
The food was absolutely delicious.
I loved the diversity of the crew and managers. So fun to talk with.

August 14, 2026
Rated 5 out of 5 stars

Friendly

Helpful and friendly staff Terrific band and music
Very good excursions and guides.

August 14, 2026
Rated 5 out of 5 stars

Food was great to good

Food was great to good, service was excellent. Everyone was friendly and helpful, and smiling! The ship was an older one, but the most was made of it. Also the sole elevator being broken for multiple days was difficult for those who had trouble walking. Overall a great experience. Larry

August 14, 2026
Rated 5 out of 5 stars

First time on a small ship and we loved…

First time on a small ship and we loved it. The service was exceptional as was the food. Excursions were good but did not care for Rock and Roll museum. It was too crowded and way too noisy but we may be showing our age with that one. All in all had a great time with some old and many new friends.

August 14, 2026
Rated 5 out of 5 stars

So glad that I chose this cruise and cruise line.

The cruise was wonderful, relaxing and enjoyable. I am so happy that I chose Victory Cruise Lines. I have never been on a ship with a crew so accommodating. My mom is 95 and we went to Niagara Falls. She is only capable of walking short distances so we brought her transport chair along with us to get down to the boat. Crew member, Robert, assisted us the whole way. If he hadn't been there, neither my mom nor I would have been able to make it down to the boat and transfer back to the bus. My cabin steward, Manuel, was the best and made sure that our cabin was cleaned, organized and comfortable. In addition, he made sure I had ice every night. The dining staff was efficient, professional and delightful. Our server, Samuel, went out of his way to ensure that we had a superior dining experience and beverage staff, Nancy and Sarah, took care to remember our choices of beverages and provided them each day before we even asked. I can't say enough about this cruise line and I am grateful that our travel agent presented them to us.

July 25, 2026
Rated 5 out of 5 stars

Everyone we met were very helpful

Everyone we met were very helpful, patient and kind. Micki the cruise director really made our week by working with her superiors who graciously allowed us to bring some family on board to enjoy the ship in Cleveland. They even allowed our guests to enjoy lunch on board! Our 3-year-old grandson especially loved the "orange ice cream". Two other people I would like to call out. Our room (411) attendant Agnello made our room clean and welcoming and supplied my favorite dark chocolate nightly. Edward our restaurant server and both my wife and I really bonded during our time eating. He is a gem. He is hard working and was able to fulfill all our culinary whims.

August 8, 2026
Rated 5 out of 5 stars

Nice trip

The service and food was exceptional. The excursion were perfect for the area. The entertainment was fantastic. Downfall was the size of the shower.
Wish they did other areas in the lower states and we would book again.

August 12, 2026
Rated 5 out of 5 stars

The Victory experience is wonderful

The Victory experience is wonderful! The staff is both delightful and professional. Always greeting you with a smile! 😊 The meals offer a nice variety of choices. Meeting the needs of those with dietary concerns. And appropriate portion sizes.

August 10, 2026
Rated 4 out of 5 stars

The Great Lakes cruise was well planned

The Great Lakes cruise was well planned. The staff were well prepared, and served us well.
The food was excellent, with cuisine from the Great Lakes region, and well prepared. Wine and juices included in the meals, with good selections.
The included excursions were excellent choices, with great guides. I learned new things about these places, with great exposure to them. Cultural items were part of the experience.

August 9, 2026
Rated 5 out of 5 stars

Enjoyed your staff

The staff, crew, and tour guides are all great. The food portion size, for me, was good and kept me from overeating. The menu selection limits were a little disappointing. The wines were okay, but you had a limited supply of certain selections. I was hoping for a more regional wine and beer selection. I know you can't please everyone, and I am not trying to be critical of your line. Yes, I would recommend this cruise to some of my friends.

July 22, 2026
Rated 4 out of 5 stars

The food was above my expectations

The food was above my expectations, with tender meats and excellent use of herbs and spices. Variety of menu items was good. Cabin steward was reliably helpful and very friendly. Cabins were very small for two-person occupancy but had more than enough storage space. Speaker was knowledgeable. The entertainers played music WAY TOO LOUD. We may be old but we're not deaf yet.

August 12, 2026
Rated 4 out of 5 stars

Clearly the staff and the food were…

Clearly the staff and the food were both top notch. Special recognition to Mariano the Hotel Manager. The on board entertainment (other than the musicians who were terrific) was a little thin: no yoga, no trivia, no mahjong for example. In the future please advise your guests beginning in Chicago to fly into Midway airport rather than ORD. From ORD the ride to the Navy Pier was 90 minutes and $100. Midway would have been much better.

August 9, 2026

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