I opened a account and after two deposits won the grand of 2 k I withdrawn them and in between a hour was in and after that they block my account.. seems like it was the time the gambling to pay me an... See more
Company replied
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Managed.to build up took a break came back and its as if the game knows you had some wins took it all back with far to many no win spins. Never used to be this many no win spins somethings changed wha... See more
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100's of spins on Big Bass Vegas Double Down, not one Scatter. Often saw 2 fish, then the last one needed for the feature always lurched out the bottom of the play window. How they can this 'random'... See more
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Ive been playing with Videoslots for years. I’ve always managed somehow to get great customer service every time i’ve had an issue especially recently. I had to contact them yesterday as my withdrawal... See more
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Company details
About Videoslots
Written by the company
The World's largest online casino with over 11,000 games.
Contact info
3.9
Great
2K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Videoslots
Hi E A,
Thank you for your kind words! We're delighted to hear that you had a great experience with Maya, we'll be sure to pass on your feedback to her.
If there’s anything else we can assist you with, feel free to reach out to our Customer Support.
Kind regards,
Team Videoslots
Absolute scam for the bonus .
Absolute scam for the bonus .. you place £20 thinking your going to get a free £20 matched bonus which you do but it’s LOCKED so you have to spend more than £20 to get your £20 bonus … At least D1ck Turpin wore a mask
April 12, 2026
Unprompted review
Reply from Videoslots
Hi John,
We’re sorry to hear you feel disappointed with the bonus experience.
Our bonus offer comes with a wagering requirement, which means the bonus funds must be played through a certain number of times before they can be withdrawn. Full details of all bonus terms, including any wagering requirements, are clearly stated in the Terms & Conditions during registration and are also available on our website.
If you have any questions or would like help understanding how the bonus works, our support team is always happy to assist you.
Kind regards,
Team Videoslots
Signing up process on Videoslots
So far so good, Carlos was very quick, simple and friendly, thanks :)
April 12, 2026
Reply from Videoslots
Hi Samir,
Thank you for your kind feedback! We’re happy to hear that your sign-up experience has been smooth so far and that Carlos was quick, helpful, and friendly. We’ll be sure to pass your kind words along to him.
If you need any assistance moving forward, feel free to reach out anytime!
Kind regards,
Team Videoslots
Oscar saves the day
I had a really positive experience with Oscar at VideoSlots customer service. I was finding the bank and card verification process quite confusing, but he was so helpful, patient, and informative throughout. He explained everything clearly in simple step-by-step instructions, which made the whole process far less stressful. Thank you, Oscar, for the excellent support.
April 12, 2026
Reply from Videoslots
Hi there,
Thank you for your kind words! We're really glad to hear that you were happy with the support provided. We'll be sure to pass your feedback on to Oscar, he’ll appreciate it.
If there’s anything else we can help with, feel free to reach out anytime.
Kind regards,
Team Videoslots
Reply from Videoslots
Hi Mengstab,
Thanks for your kind words! We're thrilled to hear that you're happy with our site.
If there’s ever anything else you need, our 24/7 support team is here to help!
Best regards,
Team Videoslots
Super fast best customer service they…
Super fast best customer service they are real casino
April 11, 2026
Reply from Videoslots
Hi Ali,
Thanks for this kind review! We’re really glad to hear you had a great experience with our live support.
If there’s ever anything else you need, we’re here to help!
Best regards,
Team Videoslots
very good service over all depts
April 10, 2026
Reply from Videoslots
Hi Robert,
Thank you for your kind words!
We’re really glad to hear that you’ve had a positive experience across all our departments. Your feedback means a lot to us, and we’ll be sure to share it with the team.
If there’s ever anything we can assist you with, don’t hesitate to reach out.
Kind regards,
Team Videoslots
Oscar was the best made it so easy si…
Oscar was the best made it so easy si could get back to all the awesome games at vieo slots
April 9, 2026
Reply from Videoslots
Hi Christian,
Thank you for your review! We're very glad to hear that he was able to assist with everything that was needed.
We'll be sure to share your kind words with Oscar.
If you require any further assistance, feel free to let us know!
Kind regards,
Team Videoslots
great quick service from live support…
great quick service from live support thumbs up for Heather
April 8, 2026
Unprompted review
Reply from Videoslots
Hi Erling,
We’re really glad to hear you had a great experience with our live support. Heather will be especially happy to know her quick and helpful service made a positive impact.
If there’s ever anything else you need, we’re here to help!
Kind regards,
Team Videoslots
Heather you are the best
Hi my namn is Christl Iserhills. I have to give a huge gratitud to Coustomer service Heather. She always fast in finding solutions to our problem. And always polite. She is worth 10 stars. Always Videoslots best att heart. Knep her!!
April 7, 2026
Reply from Videoslots
Hi Christl,
Thank you so much for your wonderful feedback!
We’re absolutely delighted to hear about your positive experiences with Heather. It’s great to know she has been quick to find solutions and consistently polite, exactly the kind of support we strive to provide.
We’ll be sure to pass along your kind words to her, it will truly mean a lot!
If you ever need assistance again, we’re always here to help.
Kind regards,
Team Videoslots
This a the worst online casino slow…
This a the worst online casino slow loading if feels like something from 20 years ago on loading time,put in £40 on 20p games not one little win just dead spins.
April 6, 2026
Unprompted review
Reply from Videoslots
Hi Jackie,
We understand how important fairness and transparency are when it comes to gaming. Please note that all our games operate using certified Random Number Generators (RNGs) and adhere to strict regulatory standards to ensure fair outcomes.
We are dedicated to maintaining these standards and providing a safe, responsible gaming environment.
We also urge you to contact our 24/7 customer support team, should you have any technical issues with the site.
Best regards,
Team Videoslots
Very efficient and professional service…
Very efficient and professional service from Nicholas he helped and supported with my enqiry thank you
April 6, 2026
Reply from Videoslots
Hi June,
Thank you for your kind feedback!
We’re really pleased to hear that Nicholas provided you with efficient and professional support, and was able to assist with your enquiry. We’ll be sure to pass along your appreciation, it will mean a lot to him.
If you ever need any further assistance, we’re always here to help.
Kind regards,
Team Videoslots
Really quick response and resolution…
Really quick response and resolution thankyou Mohammed
April 2, 2026
Reply from Videoslots
Hi Bethany,
Thank you for your kind words! We're really glad to hear that you were happy with the quick response and resolution. We'll be sure to pass your feedback on to Mohammed, he’ll appreciate it.
If there’s anything else we can help with, feel free to reach out anytime.
Kind regards,
Team Videoslots
Super star of videoslots support
This is my second review for Adele from videoslots support. What a great help she was with my issues. Her professional support was great and issues where resolved whilst on live chat. If I ever have issues again I will request Adele. 10 stars all around and a pay rise is definitely in order.
March 31, 2026
Reply from Videoslots
Hi Kevin,
Thank you so much for your amazing feedback and for taking the time to share your experience again!
We’re absolutely delighted to hear how helpful Adele has been and that your issues were resolved quickly during your live chat. Providing professional and efficient support is exactly what we strive for, and it’s wonderful to see that reflected in your experience.
We’ll be sure to pass along your kind words to Adele, it will mean a lot!
If you ever need assistance again, we’ll be more than happy to help.
Kind regards,
Team Videoslots
Thought id give it a go, so you dont have to
Thought id give it a go, i only play all BigBass, i know what im on about, even online bookies, give you more scatters than this lot, i put in 80 quid, 75p 90p spins, enough to trigger even the lamest bonus, but nothing, never got the chance to withdraw as there was nothing to take out
In reply to your reply, youre rolling out the old you never played long enough, and RNGs excuse, fact is any regular player will notice straight away that bonus rounds are not happening, ive since played elsewhere and wonback what i lost on Videoslots, with half the stake
April 1, 2026
Unprompted review
Reply from Videoslots
Hi Michael,
We understand how frustrating it can be when bonus features, such as scatters, don’t trigger as often as hoped, especially when playing familiar games. Please note that all games on our platform operate using certified Random Number Generator (RNG) systems, meaning that outcomes are entirely random and each spin is independent of the last.
This means that while some sessions may trigger features more frequently, others may not, which is part of the natural variance of the game rather than any difference between platforms.
If you’d like us to review your specific case, feel free to contact our support team, we’ll be happy to assist you further.
Kind regards,
Team Videoslots
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Edit:
Our internal review of your account activity confirms that the gameplay in question represents a very small sample size. Game outcomes are measured against the Return to Player (RTP) percentage, which is calculated over millions of spins; short-term sessions are subject to high variance and do not reflect the long-term statistical average of the game.
Best regards,
Team Videoslots
Reply from Videoslots
Hi Annica,
Thank you for your kind feedback!
We’re really glad to hear that you found the instructions helpful and easy to follow. Providing clear and useful guidance is something we always strive for.
If you ever need any further assistance, we’re always here to help.
Kind regards,
Team Videoslots
Truly awful casino
Truly awful casino. RTP consistently very low …. take, take, take, take, take. Lost faith completely in on line gaming.
Gambling has to be a two way street otherwise it becomes a scam
Thanks for your reply below.
It is very reassuring to hear that your brand of online ‘fun’ is perfectly legal … speaks volumes about this industry. I’ll not be partaking any further.
March 30, 2026
Unprompted review
Reply from Videoslots
Hi Mark
We understand how important fairness and transparency are when it comes to gaming. Please note that all our games operate using certified Random Number Generators (RNGs) and adhere to strict regulatory standards to ensure fair outcomes.
We are dedicated to maintaining these standards and providing a safe, responsible gaming environment.
Best regards,
Team Videoslots
Martin was a great help and help me…
Martin was a great help and help me with the problem i Have!
March 28, 2026
Reply from Videoslots
Hey Emelie,
Thank you for your feedback!
We’re delighted to hear that you received great support from Martin. We’ll be sure to pass your kind words along to him.
If you ever need assistance again, please don’t hesitate to contact us via Live Chat, our team will always be happy to help.
Kind regards,
Team Videoslots
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