Videoslots Reviews 2,235

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and efficient approach to resolving issues. The variety of games offered is also frequently mentioned as a positive aspect, with many consumers recommending the site to friends. However, some customers also noted issues with withdrawals, stating that they were not always as instant as advertised and that customer service could be lacking in these situations. A few other people also expressed concerns about the fairness of the games or the value of the bonuses, leading to dissatisfaction with their overall experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Website

People report ambiguous experiences with the website. Many customers praise the site for its wide variety of... See more

Payment

Customers had ambiguous experiences with payment. While some reviewers praised fast payouts, instant... See more

Service

Consumers find service to be ambiguous. Many customers praise the fast, helpful, and swift service, with some... See more

Based on these reviews

Rated 4 out of 5 stars

I opened a account and after two deposits won the grand of 2 k I withdrawn them and in between a hour was in and after that they block my account.. seems like it was the time the gambling to pay me an... See more

Company replied

Rated 4 out of 5 stars

Managed.to build up took a break came back and its as if the game knows you had some wins took it all back with far to many no win spins. Never used to be this many no win spins somethings changed wha... See more

Company replied

Rated 3 out of 5 stars

100's of spins on Big Bass Vegas Double Down, not one Scatter. Often saw 2 fish, then the last one needed for the feature always lurched out the bottom of the play window. How they can this 'random'... See more

Company replied

Rated 5 out of 5 stars

Ive been playing with Videoslots for years. I’ve always managed somehow to get great customer service every time i’ve had an issue especially recently. I had to contact them yesterday as my withdrawal... See more

Company replied


Company details

  1. Casino
  2. Online Casino or Bookmaker

About Videoslots

Written by the company

The World's largest online casino with over 11,000 games.

Videoslots

Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fast and reliable support

Fast and reliable support! Andrea helped me really quickly with my problem.

March 27, 2026
Videoslots logo

Reply from Videoslots

Hi Samuel,

Thank you so much for your kind words!

We’re delighted to hear that you had a positive experience with our support team, and that Andrea was able to assist you quickly and efficiently. We’ll be sure to pass on your feedback, it will mean a lot!

If you ever need any further assistance, we’re always here to help.

Kind regards,
Team Videoslots

Rated 1 out of 5 stars

How bad can this site be....absolutely…

How bad can this site be....absolutely no fun and value for money deposited.
Hundreds every month to receive a very rarely bonus of 10x... I have Rtp's of 5%..11% .... only dead spins every time and just not worth the time.
Absolutely dissapointing

March 26, 2026
Unprompted review
Videoslots logo

Reply from Videoslots

Hi Cezar,

We understand how frustrating it can feel when gameplay doesn’t meet expectations, especially when it comes to bonuses and returns. Please note that all our games operate on certified Random Number Generator (RNG) systems, meaning outcomes are entirely random and not influenced by individual play history. This can sometimes result in periods of lower returns, even though the stated RTP is calculated over a very large number of game rounds.

If you’d like us to take a closer look at your experience, feel free to reach out to our support team with your account details, we’ll be happy to assist you further.

Kind regards,
Team Videoslots

Rated 5 out of 5 stars

Martin was outstanding

Martin was outstanding

March 26, 2026
Videoslots logo

Reply from Videoslots

Hi there,

Thank you so much for giving us feedback on Martin's service, we will make sure to pass the message along to both her and the rest of the team!

Should you encounter any issues or concerns, please feel free to reach out to us.

Best regards,
Team Videoslots

Rated 5 out of 5 stars

I have been using it for some time now

I have been using it for some time now, mostly playing slots. The site runs well and I did not have problems navigating or finding games. I also contacted support once and the issue was handled without much delay

March 25, 2026
Unprompted review
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Reply from Videoslots

Hi Banos,

Thank you for your feedback!

We’re pleased to hear that you’ve been enjoying the site and found it easy to navigate and explore the games. It’s also great to know that your experience with our support team was smooth and handled without delay.

If you ever need any assistance in the future, our team will be more than happy to help.

Kind regards,
Team Videoslots

Rated 4 out of 5 stars

Loyal player

I have played this site for a couple years now. The assistance is fast, the deposit is quick and easy same withdrawal times. Haven't won't big yet but who knows!

March 24, 2026
Videoslots logo

Reply from Videoslots

Hi Monica,

Thank you for being a loyal player with us over the last couple of years!

We're thrilled to hear that our fast assistance and smooth transactions have made a lasting impact.

If there's anything we can do to further enhance your experience, just give our support team a shout.

Best regards,
Team Videoslots
Team Videoslots

Rated 5 out of 5 stars

Always very good

March 22, 2026
Videoslots logo

Reply from Videoslots

Hi there,

We appreciate your kind words! We will make sure to share this with the rest of the support team.

We are available 24/7, should you require any assistance!

Best regards,
Team Videoslots

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Everything was brilliant great customer…

Everything was brilliant great customer service

March 20, 2026
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Reply from Videoslots

Hi Martin,

Thank you for your wonderful feedback!
We’re delighted to hear that everything was brilliant and that you experienced great customer service. That’s exactly what we strive to deliver every day.

If you ever need any further assistance, our team will be happy to help.

Kind regards,
Team Videoslots

Rated 5 out of 5 stars
Videoslots logo

Reply from Videoslots

Hi William,

Thank you for your feedback!
We’re glad to hear that you received very quick and friendly help, that’s exactly the level of service we aim to provide.

If you need any further assistance, our team will be happy to help.

Kind regards.
Team Videoslots

Rated 5 out of 5 stars

I play here for 6 years and never got a…

I play here for 6 years and never got a problem.
Support always is there to help. Special Nicholas for helping all the time when I have a question and take his time to explain me

March 20, 2026
Unprompted review
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Reply from Videoslots

Hello Alex,

Thank you for your feedback!
We’re delighted to hear that you received great support from Nicholas. We’ll be sure to pass your kind words along to him.

If you ever need assistance again, please don’t hesitate to contact us via Live Chat, our team will always be happy to help.

Kind regards,
Team Videoslots

Rated 1 out of 5 stars

help

awful.s1te.they.gave.a.wheel.to.sp1ns.1.won.50.free.sp1ns.but.they.woldnt.load.cantget.through.to.a.person.to.get.help.custoner.care.not.ava1labe.on.th1s.s1te.

March 19, 2026
Unprompted review
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Reply from Videoslots

Hi Gary,

We would love to help you out here, unfortunately we are unable to locate your account based on the information provided in this review.

We have therefore privately requested additional information via Trustpilot. Once provided, our team will conduct a thorough review of your case.

Best regards,
Team Videoslots

Rated 5 out of 5 stars

Andrea was very helpful

Andrea was very helpful

March 19, 2026
Videoslots logo

Reply from Videoslots

Hi there,

Thank you so much for giving us feedback on Andrea's service, we will make sure to pass the message along to both her and the rest of the team!

Should you encounter any issues or concerns, please feel free to reach out to us.

Best regards,
Team Videoslots

Rated 5 out of 5 stars

Got to be one of the best slots sites…

Got to be one of the best slots sites out there, great selection of games withdrawals are almost instant and get really good bonuses every now and then, played here for years and never had any problems, Andrea was great with my recent query

March 19, 2026
Videoslots logo

Reply from Videoslots

Hi Nathan,

Thank you so much for your kind words and for being a loyal player over the years, we truly appreciate your support!

We’re delighted to hear that you’re enjoying our game selection, fast withdrawals, and bonuses. It’s also great to know that Andrea was able to assist you effectively with your recent query, we’ll be sure to pass along your feedback.

If you ever need any further assistance, we’re always here to help.

Kind Regards,
Team Videoslots

Rated 5 out of 5 stars

Talk to Joseph, very helpful.

Talk to Joseph, great help.

March 18, 2026
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Reply from Videoslots

Hey there Ange,

We appreciate the kind feedback on Joseph! We will make sure to spread the word to not only him, but the rest of the support team!

We are available 24/7 via live-chat and email, should you require any assistance.

Best of luck and regards,
Team Videoslots

Rated 5 out of 5 stars

I was helped by Thai as I was having…

I was helped by Thai as I was having trouble with uploading documents. I got everything resolved very quickly and it was a pleasant experience. Thanks Thai!

March 13, 2026
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Reply from Videoslots

Hi Sean,

We are very glad to hear that Thai was able to assist with everything you needed! He'll be delighted to hear of your kind words.

If there is anything else we can assist with, feel free to reach out.

Kind regards,
Team Videoslots

Rated 5 out of 5 stars
Videoslots logo

Reply from Videoslots

Hi Kasim,

We are very glad to hear that Ian was able to assist with everything you needed! He'll be delighted to hear of your kind words.

If there is anything else we can assist with, feel free to reach out.

Kind regards,
Team Videoslots

Rated 5 out of 5 stars

Mohamed Helped me out loads and very…

Mohamed Helped me out loads and very polite and helped me what to do to verify my account

March 15, 2026
Videoslots logo

Reply from Videoslots

Hello Chloe,

Thank you for your feedback!
We’re delighted to hear that you received great support from Mohamed. We’ll be sure to pass your kind words along to him.

If you ever need assistance again, please don’t hesitate to contact us via Live Chat, our team will always be happy to help.

Kind regards,
Team Videoslots

Rated 5 out of 5 stars
Videoslots logo

Reply from Videoslots

Hi Anil,

Thank you for your kind words about our service!

Should you need anything from our end of things, please make use of our fantastic customer support team who would be glad to help you out!

Best Regards,
Team Videoslots

Rated 5 out of 5 stars

Straight to the point

Straight to the point

March 15, 2026
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Reply from Videoslots

Hi there,

Thank you for your review.

We’re pleased to hear that you found the support straight to the point and helpful. Our team always aims to provide clear and efficient assistance to ensure your questions are resolved as quickly as possible.

If you ever need further help, our Support Team will be happy to assist.

Kind regards,
Team Videoslots

Rated 5 out of 5 stars

My question was answered in a quick and…

My question was answered in a quick and precise manner.
I like the live chat option.

March 14, 2026
Videoslots logo

Reply from Videoslots

Hi there,

Thank you for your feedback!

We’re pleased to hear that your question was answered quickly and clearly, and that you enjoy using the Live Chat option. Our team is always happy to assist whenever you need help.

If you need any further assistance, please feel free to reach out again.

Kind regards,
Team Videoslots

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