I opened a account and after two deposits won the grand of 2 k I withdrawn them and in between a hour was in and after that they block my account.. seems like it was the time the gambling to pay me an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Managed.to build up took a break came back and its as if the game knows you had some wins took it all back with far to many no win spins. Never used to be this many no win spins somethings changed wha... See more
Company replied
100's of spins on Big Bass Vegas Double Down, not one Scatter. Often saw 2 fish, then the last one needed for the feature always lurched out the bottom of the play window. How they can this 'random'... See more
Company replied
Ive been playing with Videoslots for years. I’ve always managed somehow to get great customer service every time i’ve had an issue especially recently. I had to contact them yesterday as my withdrawal... See more
Company replied
Company details
About Videoslots
Written by the company
The World's largest online casino with over 11,000 games.
Contact info
3.9
Great
2K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and reliable support
Fast and reliable support! Andrea helped me really quickly with my problem.
March 27, 2026
Reply from Videoslots
Hi Samuel,
Thank you so much for your kind words!
We’re delighted to hear that you had a positive experience with our support team, and that Andrea was able to assist you quickly and efficiently. We’ll be sure to pass on your feedback, it will mean a lot!
If you ever need any further assistance, we’re always here to help.
Kind regards,
Team Videoslots
How bad can this site be....absolutely…
How bad can this site be....absolutely no fun and value for money deposited.
Hundreds every month to receive a very rarely bonus of 10x... I have Rtp's of 5%..11% .... only dead spins every time and just not worth the time.
Absolutely dissapointing
March 26, 2026
Unprompted review
Reply from Videoslots
Hi Cezar,
We understand how frustrating it can feel when gameplay doesn’t meet expectations, especially when it comes to bonuses and returns. Please note that all our games operate on certified Random Number Generator (RNG) systems, meaning outcomes are entirely random and not influenced by individual play history. This can sometimes result in periods of lower returns, even though the stated RTP is calculated over a very large number of game rounds.
If you’d like us to take a closer look at your experience, feel free to reach out to our support team with your account details, we’ll be happy to assist you further.
Kind regards,
Team Videoslots
Reply from Videoslots
Hi there,
Thank you so much for giving us feedback on Martin's service, we will make sure to pass the message along to both her and the rest of the team!
Should you encounter any issues or concerns, please feel free to reach out to us.
Best regards,
Team Videoslots
I have been using it for some time now
I have been using it for some time now, mostly playing slots. The site runs well and I did not have problems navigating or finding games. I also contacted support once and the issue was handled without much delay
March 25, 2026
Unprompted review
Reply from Videoslots
Hi Banos,
Thank you for your feedback!
We’re pleased to hear that you’ve been enjoying the site and found it easy to navigate and explore the games. It’s also great to know that your experience with our support team was smooth and handled without delay.
If you ever need any assistance in the future, our team will be more than happy to help.
Kind regards,
Team Videoslots
Loyal player
I have played this site for a couple years now. The assistance is fast, the deposit is quick and easy same withdrawal times. Haven't won't big yet but who knows!
March 24, 2026
Reply from Videoslots
Hi Monica,
Thank you for being a loyal player with us over the last couple of years!
We're thrilled to hear that our fast assistance and smooth transactions have made a lasting impact.
If there's anything we can do to further enhance your experience, just give our support team a shout.
Best regards,
Team Videoslots
Team Videoslots
Always very good
March 22, 2026
Reply from Videoslots
Hi there,
We appreciate your kind words! We will make sure to share this with the rest of the support team.
We are available 24/7, should you require any assistance!
Best regards,
Team Videoslots
Everything was brilliant great customer…
Everything was brilliant great customer service
March 20, 2026
Reply from Videoslots
Hi Martin,
Thank you for your wonderful feedback!
We’re delighted to hear that everything was brilliant and that you experienced great customer service. That’s exactly what we strive to deliver every day.
If you ever need any further assistance, our team will be happy to help.
Kind regards,
Team Videoslots
Very quick and friendly help
March 20, 2026
Reply from Videoslots
Hi William,
Thank you for your feedback!
We’re glad to hear that you received very quick and friendly help, that’s exactly the level of service we aim to provide.
If you need any further assistance, our team will be happy to help.
Kind regards.
Team Videoslots
I play here for 6 years and never got a…
I play here for 6 years and never got a problem.
Support always is there to help. Special Nicholas for helping all the time when I have a question and take his time to explain me
March 20, 2026
Unprompted review
Reply from Videoslots
Hello Alex,
Thank you for your feedback!
We’re delighted to hear that you received great support from Nicholas. We’ll be sure to pass your kind words along to him.
If you ever need assistance again, please don’t hesitate to contact us via Live Chat, our team will always be happy to help.
Kind regards,
Team Videoslots
help
awful.s1te.they.gave.a.wheel.to.sp1ns.1.won.50.free.sp1ns.but.they.woldnt.load.cantget.through.to.a.person.to.get.help.custoner.care.not.ava1labe.on.th1s.s1te.
March 19, 2026
Unprompted review
Reply from Videoslots
Hi Gary,
We would love to help you out here, unfortunately we are unable to locate your account based on the information provided in this review.
We have therefore privately requested additional information via Trustpilot. Once provided, our team will conduct a thorough review of your case.
Best regards,
Team Videoslots
Reply from Videoslots
Hi there,
Thank you so much for giving us feedback on Andrea's service, we will make sure to pass the message along to both her and the rest of the team!
Should you encounter any issues or concerns, please feel free to reach out to us.
Best regards,
Team Videoslots
Got to be one of the best slots sites…
Got to be one of the best slots sites out there, great selection of games withdrawals are almost instant and get really good bonuses every now and then, played here for years and never had any problems, Andrea was great with my recent query
March 19, 2026
Reply from Videoslots
Hi Nathan,
Thank you so much for your kind words and for being a loyal player over the years, we truly appreciate your support!
We’re delighted to hear that you’re enjoying our game selection, fast withdrawals, and bonuses. It’s also great to know that Andrea was able to assist you effectively with your recent query, we’ll be sure to pass along your feedback.
If you ever need any further assistance, we’re always here to help.
Kind Regards,
Team Videoslots
Reply from Videoslots
Hey there Ange,
We appreciate the kind feedback on Joseph! We will make sure to spread the word to not only him, but the rest of the support team!
We are available 24/7 via live-chat and email, should you require any assistance.
Best of luck and regards,
Team Videoslots
I was helped by Thai as I was having…
I was helped by Thai as I was having trouble with uploading documents. I got everything resolved very quickly and it was a pleasant experience. Thanks Thai!
March 13, 2026
Reply from Videoslots
Hi Sean,
We are very glad to hear that Thai was able to assist with everything you needed! He'll be delighted to hear of your kind words.
If there is anything else we can assist with, feel free to reach out.
Kind regards,
Team Videoslots
Ian was so respectful and helping 😊😊
March 16, 2026
Reply from Videoslots
Hi Kasim,
We are very glad to hear that Ian was able to assist with everything you needed! He'll be delighted to hear of your kind words.
If there is anything else we can assist with, feel free to reach out.
Kind regards,
Team Videoslots
Mohamed Helped me out loads and very…
Mohamed Helped me out loads and very polite and helped me what to do to verify my account
March 15, 2026
Reply from Videoslots
Hello Chloe,
Thank you for your feedback!
We’re delighted to hear that you received great support from Mohamed. We’ll be sure to pass your kind words along to him.
If you ever need assistance again, please don’t hesitate to contact us via Live Chat, our team will always be happy to help.
Kind regards,
Team Videoslots
quick response and good to chat
March 15, 2026
Reply from Videoslots
Hi Anil,
Thank you for your kind words about our service!
Should you need anything from our end of things, please make use of our fantastic customer support team who would be glad to help you out!
Best Regards,
Team Videoslots
Reply from Videoslots
Hi there,
Thank you for your review.
We’re pleased to hear that you found the support straight to the point and helpful. Our team always aims to provide clear and efficient assistance to ensure your questions are resolved as quickly as possible.
If you ever need further help, our Support Team will be happy to assist.
Kind regards,
Team Videoslots
My question was answered in a quick and…
My question was answered in a quick and precise manner.
I like the live chat option.
March 14, 2026
Reply from Videoslots
Hi there,
Thank you for your feedback!
We’re pleased to hear that your question was answered quickly and clearly, and that you enjoy using the Live Chat option. Our team is always happy to assist whenever you need help.
If you need any further assistance, please feel free to reach out again.
Kind regards,
Team Videoslots
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.