Vinted UK Reviews 

Everything very easy to use and fast. Thanks.

Great place to buy and sell

Love selling on vinted - however recently got locked out my account!
Customer service is absolutely ridiculous asking for personal bank statements- even though I sent screenshots of all transactions from my bank account! I have my passport and all IDs. Still can’t get into my old account. Made a new one and now can’t access my money as it’s linked to my old account! Oh and also banning me every two mins- even though my clothes are genuine tags are photographed! Just a joke they need to actually have people to talk to and stop using AI! It doesn’t work! Someone needs to make a new app that’s run by humans!

Title: Really disappointed with Vinted’s ongoing visibility issues and lack of support

I’ve used Vinted for a long time and have always loved the app, but lately I’m becoming really frustrated with it.

I’ve been having ongoing issues with my listings getting absolutely no visibility. Multiple items are receiving 0 views and 0 favourites, even seasonal, high-demand items that should be getting interest. What’s even stranger is that I can relist the exact same item with the same photos and suddenly it gets attention. It just doesn’t make sense.

I’ve contacted support several times, but initially all I got were generic responses about trends, buyer demand and listing quality. It was only after pushing the issue further that they eventually admitted there was a technical problem affecting listing visibility and that their tech team was working on it.

What really annoys me is that sellers weren’t told about this. Instead, we’re left wondering what we’re doing wrong and wasting hours uploading and managing listings that potentially aren’t even being shown to buyers.

There’s still no timeframe for a fix, and I’ve had to keep chasing for updates. Being told to use Bumps and Showcases isn’t the answer either. Why should we have to pay to promote items when there’s clearly an issue with basic visibility?

I spend a lot of time on Vinted and genuinely want the platform to work, but the lack of communication and transparency is really disappointing. Technical problems happen, but the way they’re handled matters.

I just want to see Vinted acknowledge the issues, communicate properly with its sellers and actually put things right. At the moment, it feels like the people who spend their time supporting the platform aren’t being valued.

Accused of selling fake used Next and Tesco clothing items for £2. They need to wake up to themselves and stop employing people with no common sense. Tried reasoning with them and showing them all the clothing labels but even the supervisors and managers are thick as dehydrated bull. Pathetic. Many people having similar issues with them. They blocked my account, no discussion.

Why would anyone fake sell used Tesco items for £2? Fools.

I have so far had a really good experience

I was initially banned for 2 days for what they say was fraudulent behaviour. I put a pair of Nike trainers up for sale ( originally bought from Nike outlet) , they said they were fake . Banned me for 2 days. Then revised their decision to a total ban. I'd sold items before the ban, all my items are genuine. Absolutely disgusting decision to ban me .

After years of selling items on Vinted I am about to leave the app.
A buyer claimed that a pair of trousers I sold had a damaged zip, which I knew was not true and that they were likely trying to have some money back or they had actually damaged the zip while trying the trousers on. Without asking much evidence (or sharing any) Vinted approved the claim.
When I decided to get the item returned the buyer messaged saying they wanted to keep it but they would leave a negative review.
Despite asking, I received no support whatsoever.

Vinted help me build cofftese selling my cloth s new and per loved ones and moving on with communication with people of all kind and taking that one step ever time l sell building my on skills

I recently decided to reduce the number of shoes & boots I had since I had purchased a few over the summer and needed space to store them, the next day after listing on Vinted I had sold 2 pairs then another sold.
I’ve continued to sell some items that have plenty life/wear in them, the mailing process is simple and convenient, so a few quid in my pocket means I can buy from other sellers here on Vinted, give it a try and I bet you too will be hooked. 😉

A zero-review scammer (@vitoriaa32) stole my photos to list a fake Lite Werks backpack. I sent Vinted UK legal receipts and date-stamped proof, and agent Anna closed my ticket saying 'our decision is final' while leaving the scam live. I have been chasing this up for a week now and encountered nothing but stonewalling and foot-dragging from Vinted's so-called 'support team'.

Recently opened a Vinted account and selling family owned items. Tried to withdraw balance £300 but declined. My wife who also has an account has our joint bank account debit card registered. Apparently Vinted will not allow the same card two accounts. Contacted Vinted who closed wifes account preventing withdrawal of balance without authority and i still cant register my card. We lead a simple financial life managing one joint bank account. Bloody rediculous, looks like I’ll have to instruct a solicitor to get our funds as Vinted refusing to engage.

I am trying to sell a CD bag and a shoe but you guys have suspended my account for three days... I was not doing any fraud my product was genuine it was a copy and I had mentioned that but still u guys forbidden me to sell it

Claim you’re a commercial seller if you sell a few of the same items in quick succession? I thought I could get rid of a few things that I’ve had for a long time, obviously not!
Won’t be using Vinted again.

When you make a complaint, they don’t read all the detailed info and photos repeatedly asking for the same thing with a cut and paste reply.

I’ve now had two situations where the buyer sold an item not as described and it wasn’t resolved. The first time it happened, I simply gave up because it was taking forever and I was going around in circles.

WARNING: Don’t ever buy an item with international postage because you’ll end up losing the item AND the item and you’ll not get your outgoing postage returned!

Useless trying to communicate with them - all they use are AI bots. I made a genuine mistake in an upload, mismatching the photo with the description.

I am writing to demand that this account ban be lifted immediately. Sending a generic copy-and-paste response telling me to wait for an appeal is completely unacceptable—especially as I have attached clear screenshot evidence proving Vinted has already made this exact same mistake, acknowledged the error, and overturned the previous ban.

As a paralegal, I am fully aware of my statutory rights and the legal obligations binding Vinted as a service provider operating in the UK, and I am prepared to take this matter further without hesitation.

Here are the facts—supported by the attached evidence—that require immediate escalation to your legal and senior moderation teams:

Bullet Documented Proof of Vinted's Prior Error: As shown in the attached screenshots from 7 November 2026 (handled by your representative Anna), Vinted’s automated system ("detected automatically") previously issued a permanent ban over this exact same listing ("Deleted: GHD 32mm soft curl tong"). Upon review, Vinted recognized the mistake and lifted the ban. Repeating the exact same erroneous ban days later proves your automated moderation system is defective and unmonitored. Image +1

Bullet The item is 100% genuine: The flagged item is an authentic GHD curve soft curl tong carrying the official serial/barcode number WIK-9G7PDZKOY88 and legitimate EU/UK importer labeling. Image +1

Bullet Severe financial and operational disruption: Vinted is a primary source of income for me. I currently have paid-for orders that I am legally obligated to ship to buyers, as well as outstanding orders I have paid for myself. Locking my account without justification blocks my access to my property, funds, and active transactions.

Please be advised that Vinted's actions raise serious legal issues under UK law, which I will enforce if this is not resolved immediately:

1. Consumer Rights Act 2015 (CRA 2015): Under Section 49, Vinted is legally required to perform its platform services with reasonable care and skill. Repeatedly suspending an account over a verified, genuine item—after already admitting and overturning the exact same error on 07/11/2026—is a direct breach of this statutory duty. Image +1

2. Breach of Contract & Unfair Contract Terms (Part 2, CRA 2015): Arbitrary account suspension without valid evidence, while simultaneously withholding access to paid transactions and funds, constitutes a breach of contract and relies on disproportionate, unfair enforcement terms.

3. Conversion / Wrongful Interference with Goods (Torts (Interference with Goods) Act 1977): By blocking my account, Vinted is unlawfully restricting my access to and control over money and paid-for orders that legally belong to me and my buyers.

4. UK GDPR (Article 22 – Automated Individual Decision-Making): Your own notice confirms "This content was detected automatically." Relying on flawed automated moderation systems to repeatedly penalize my account without timely human intervention—even after a prior human review cleared the item—violates my rights regarding automated profiling and decision-making. Image

I have already submitted the appeal through your system, but I will not wait days or weeks for a standard review while losing income and risking late-shipment penalties on active orders.

Consider this message formal notice before action. If my account is not reinstated and full access to my active orders restored today, I will take this further by escalating the matter to the Competition and Markets Authority (CMA) and Trading Standards, and I will personally draft and file formal Small Claims Court proceedings to recover all lost earnings, withheld funds, and damages resulting from Vinted's repeated breach of duty.

You have exactly one hour from the time of this message to reinstate my account and restore full access to my active orders. If this is not resolved within one hour, I will take things further immediately by escalating formal complaints to the Competition and Markets Authority (CMA) and Trading Standards, and I will personally draft and file formal Small Claims Court proceedings to recover all lost earnings, withheld funds, and damages resulting from Vinted's repeated breach of duty.

Escalate this to a senior manager and resolve it immediately. You can contact me directly on the phone number below to confirm this has been resolved.

Yours sincerely,

Lydia

Untrustworthy website and the customer service is non existent

Great and easy to sell

Very easy to use and an amazing arrange of products etc