Lost Internet on July 30th. No connection by Saturday 1st August. Waited 45 mins to speak to a "real" person. Told internet would be re-connected by Monday 3rd at 1pm (lies!). Here we are Tuesday afte... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is honestly the worst broadband provider and this includes the post office. Somehow it always a surprise to Virgin media that their broadband service cut out every day about 430, when there is an... See more
Company replied
SCAMMERS , They steal People’s money even tho you don’t have a service with them they will still keep taking your money . My Contract has ended And they kept sending me bills and it rose... See more
Company replied
Less than one star. Ongoing dispute since Dec 25. VM damaged my property on installation and wouldn’t pay for the damage even after sending an engineer out. £60 was amount owed and after numerous phon... See more
Company replied
Company details
Written by the company
Virgin Media helps homes across the UK stay connected and entertained with broadband, TV and home phone services. We know reliable connectivity matters every day, whether you are working from home, streaming, gaming or keeping in touch. We focus on making it easy to join, set up, manage your account and get support when you need it. We read the feedback you leave here on Trustpilot and use it to improve. When things do not go to plan, our aim is to put them right as quickly and clearly as we can.
Contact info
500 Brook Drive, RG2 6UU, Reading, United Kingdom
- 0345 454 1111
- www.virginmedia.com
1.5
Bad
106K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Entered into a new contract requesting…
Entered into a new contract requesting that apart from sky movies my channels would remain the same. We agreed a new price. Switched on last week and found sky sports and kids TV missing. Vigin have reinstated sports as a temp measure until they can find the recording of my conversation re new contract. I have been with virgin for over 20 years and at every end of contract have to endure this crap. Promises of call backs never happen and to date nothing has been resolved.
August 4, 2026
Unprompted review
Reply from Virgin Media
Hi Mr Millington,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to agree a new contract based on retaining the channels you wanted, only to later find that services were missing from your package. We also appreciate how disappointing it is when issues arise during the renewal process, particularly after more than 20 years as a customer.
We're sorry to hear that, despite a temporary resolution being put in place for your sports channels, you're still waiting for the matter to be fully resolved. We also understand your concerns regarding promised callbacks and the lack of progress you've experienced so far.
You can view the latest offers available to existing customers here:
👉 https://bit.ly/4wdixer
If you'd like us to review the concerns you've raised regarding your package and contract renewal, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4wao4Ct
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
Shockingly bad internal systems and…
Shockingly bad internal systems and processes whereby you get bounced around multiple departments from existing customer line to new sales line to retention line etc - nothing is connected and each team blames the other team for bad service!!! A total joke to deal with!
July 7, 2026
Unprompted review
Reply from Virgin Media
Hi Catherine,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it can be when you're transferred between multiple departments and feel that you're having to repeatedly explain the same issue. We also appreciate how disappointing it is when communication between teams doesn't meet your expectations and leaves you feeling that responsibility for resolving your concerns is being passed around rather than owned.
We're sorry to hear that your experience has left you with such a negative impression of our customer service.
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/3TWDQmR
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
Very poor service and experience
For the last month my son has not had access to his emails. Despite numerous phone calls, VM have been unable to fix the issue. The same happened to me a couple of years ago when I lost access to all incoming emails for a couple of months. The current issue appear to be with VM's servers but VM are not looking at this.
VM is fine when everything is working, but when there is a problem, the fix can take ages.
Although I have been a customer for nearly 30 years, when my contract expires, I will go elsewhere.
August 4, 2026
Unprompted review
Reply from Virgin Media
Hi Roger,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be when access to an email account is interrupted for an extended period, especially after multiple contacts without a resolution. We also appreciate how disappointing it is when you've experienced a similar issue in the past and feel that progress is taking too long.
We're sorry to hear that this has impacted both your son and your confidence in our service after nearly 30 years as a customer.
If you'd like us to review the concerns you've raised regarding your email service and the support you've received, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4yX8Ini
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
Called 6 times
Called 6 times, as no email received to renew contract, still to no avail so 27 yr customer is leaving. Customer service advisors don’t know anything and give “advice “ that doesn’t work. Say they’ll call back in 20 minutes but just more lies. Avoid! 6 times and you can wait 30mins before they answer, brain damage!
August 3, 2026
Unprompted review
Reply from Virgin Media
Hi Sean,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to make multiple attempts to discuss your contract renewal, only to feel that you're not getting the information or support you're looking for. We also appreciate how disappointing it is to spend time waiting to speak with us and then feel that promised follow-ups haven't happened.
We're especially sorry to hear that this experience has led you to decide to leave after 27 years as a customer.
You can view the latest offers available to existing customers here:
👉 https://bit.ly/4yY5Rug
If you're considering leaving Virgin Media, you can find information about the cancellation process here:
👉 https://bit.ly/4fVjkuh
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4xildYW
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
The worst company ive ever dealt with…
The worst company ive ever dealt with on earth. Ive probably wasted weeks of my life over the years. Awful awful awful service.
August 4, 2026
Unprompted review
Reply from Virgin Media
Hi Beth,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it can be when repeated issues and interactions over a long period leave you feeling that you've spent too much time trying to get things resolved. We're sorry to hear that your experience has left you with such a negative impression of Virgin Media.
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4fD0h9i
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
Excellent customer service
Excellent customer service! I called in regarding my account, due to unfortunate circumstances, I had to pat ways with the service provider. Been a customer for over 5 years. Service was exceptional! The speed, the amazing deals etc. It is sad. I was attendEd to by Jonas in the Philippines, then Uzma in India and both were fantastic. Thank you both for your patience and all efforts to assist me. You both were fantastic.
August 4, 2026
Unprompted review
Reply from Virgin Media
Hi Jackline,
Thank you for taking the time to leave a review.
We're delighted to hear about your positive experience after more than 5 years with Virgin Media. It's great to know that you've been happy with the service, speeds and value you've received during your time with us.
We're especially pleased to hear that Jonas and Uzma provided such exceptional support during your recent contact. It's wonderful to know that they were patient, understanding and did everything they could to assist you during what sounds like a difficult time.
We'll be sure to pass your kind feedback on to Jonas, Uzma and their management teams, as recognition like this means a great deal to our colleagues.
Thank you again for sharing your experience, and we wish you all the very best for the future.
I’ve been with Virgin for a few years…
I’ve been with Virgin for a few years now and when I discovered they had been slowly raising the price of my broadband without informing me I renegotiated a new deal. Then a few months later I find out they have still been over charging me and when I went to contact them they told me the deal was no longer available and they wanted to charge me more than for the same deal? So I’ve been getting more money taken away and now been told I gotta pay double for the deal they already agreed upon? Truly poor customer service…
August 4, 2026
Unprompted review
Reply from Virgin Media
Hi William,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it can be when you're reviewing your account and feel that the charges on your bill don't match your expectations. We also appreciate how disappointing it is when you've previously agreed a new deal, only to later feel that the pricing and options available no longer reflect what you agreed to.
You can find information about understanding your bill, payments, credits and charges here:
👉 https://bit.ly/4fD2nGf
If you've noticed charges on your account that you weren't expecting, you can find more information here:
👉 https://bit.ly/4fSdrOy
You can also view the latest offers available to existing customers here:
👉 https://bit.ly/4hSFM9Q
If you'd like us to review the concerns you've raised regarding your package and billing, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4hHvZn6
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
Will not let me sign again yet again…
Will not let me sign again yet again !!! How can I pay when your app continues to frustrate me!!! Go back to how the app was when it did not ask me to add another account to this one which then does not let me log if I choose not too!! Stupid system you have!!
August 4, 2026
Unprompted review
Reply from Virgin Media
Hi Michael,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it can be when you're trying to access your account or make a payment and find yourself unable to sign in. We also appreciate how disappointing it is when changes to an app's account management process make it more difficult to complete what should be a simple task.
If you're having trouble accessing your account, you can sign in to My Virgin Media here:
👉 https://virg.in/myVM
If you'd like us to review the issues you're experiencing with signing in and managing your account, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4w4ABXQ
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
Genuinely shocking
Genuinely shocking. I booked my installation before I moved house for a week after I’d be in the property - and put a note on the account to state that. Before I’d even moved in, an engineering team knocked on the door to say that they’d need to dig up the driveway to install a cable - upsetting the previous drivers. I hadn’t been informed at all about the visit.
Then, I asked for someone to call me to explain what would need to be done to lay the cable - no one called me back. Instead, I got an email a week later saying that my installation date had to be delayed - for over 6 weeks! So instead of an Aug 3rd installation it would be Sept 21st
I only went with VM because they had an offer on that made them the quickest and cheapest- but I was with them before and they kept putting prices up mid-contract.
The Virgin brand still has a lot of cachet but this is clearly a terrible company- avoid avoid avoid avoid.
August 4, 2026
Unprompted review
Reply from Virgin Media
Hi AJ and thank you for taking the time to share your experience. We're very sorry to hear about the difficulties you've encountered with your installation and the communication you received throughout the process.
We’d like the opportunity to take a look at the delay, but unfortunately we can’t on this platform. Please get in touch using one of the following contact methods so we can:
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/3Rt8jZ9
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4bNsDLN
VM customer service is dreadful
VM customer service is dreadful. Their automatic phone service can't solve any problems it takes over 15 minutes to speak to anyone. The agent in the MyVM App is not worth bothering.
August 4, 2026
Unprompted review
Reply from Virgin Media
Hi and thank you for taking the time to share your feedback. We're sorry to hear that you've experienced difficulties contacting us and that our automated and digital support options did not meet your expectations. We’d like to help but can’t on this platform, please get in touch using one of the following contact methods:
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/451jzPw
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4yNMCnc
Useless and stressful Home Movers service
Trying to get support or even a human response from Virgin's Home Movers service is like trying to pull teeth from your mouth with rusty pliers. An excruciating and drawn-out procedure that leaves you wanting to be heavily sedated.
I'm moving home to a big, central town, and for some baffling reason, Virgin don't provide internet there, despite just about every broadband provider being available in the area. So I had the great inconvenience of having to cancel my Virgin contract and setting up a new one. I phoned their helpline, who advised me to submit "mortgage information" (whatever that means) or another proof of address to avoid being charged a cancellation fee. I submitted proof of my mortgage to their Home Movers email address. I got NO response. Not even an automated reply. Then ten days later, Virgin sent a letter to my OLD address stating that I still need to send proof of address to avoid being fined. Upon being made aware of this letter, I hastily called their Home Movers helpline and I may as well have talked to a brick wall.
The call centre operative, upon investigating the matter, told me my proof of mortgage letter had been declined. I asked her why Virgin didn't bother replying to tell me this, and left me in the lurch for ten days. She said nothing in response. I then asked her what other "mortgage information" I could submit, which would be accepted, as the term "mortgage information" is wonderfully vague. She went completely silent and couldn't answer this very basic question, before quickly changing the subject.
She then proceeded to ask me if I could submit another form of proof of address, like a rental agreement! Asking me if I have a rental agreement when I just told her I'd submitted proof or mortgage after having just BOUGHT A HOUSE. This simple fact seemed lost on her and simply did not compute. Again, she didn't acknowledge this as she didn't seem to understand what it all meant, and proceeded to ask if I knew the other forms of address proof I could submit. I said "yes", and that I had the list right in front of me, so she didn't need to read it out. Again, this didn't compute and she proceeded to read the entire list out to me.
The operative then asked if I could submit a utility bill, to which I said "no" because I haven't even moved to the new property yet, so wouldn't be getting any bills for at least a month. I asked what the deadline was for me to submit a bill as proof, as I could realistically only do it at the end of the month. Again, she ignored my question completely. So I then asked if a contract/bill from my new broadband provided would suffice, and, once again, she didn't answer my question and completely blanked it before asking if I could submit a bank statement. I said "no" because it's a pointless exercise as anyone can change their address on their bank statement, and that I didn't trust Virgin to accept this even if I did, seeing as they wouldn't accept my proof of mortgage.
After all this, I gave up and resolved that I would have to deal with the matter myself. Either this staff member has an unbelievably low-IQ or zero listening skills, or both. Which begs the question: why is she working there handling sensitive, highly important matters like helping customers to avoid cancellation charges of up to £500, if she can't answer / completely ignores very basic customer questions?!?
August 3, 2026
Unprompted review
Reply from Virgin Media
Hi there,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it can be when you're moving home and trying to provide the information requested, only to feel that communication and support haven't met your expectations. We also appreciate how disappointing it is when you're seeking clarity on the evidence required and don't receive the answers you're looking for.
We're sorry to hear that your experience with the Home Movers process has left you feeling this way and that you've encountered difficulties while trying to discuss your cancellation and supporting documentation.
If you're moving to an address outside of our network, you can find information about moving home and the options available here:
👉 https://bit.ly/3Ts5BUn
If you'd like us to review the concerns you've raised regarding your move, cancellation and the support you've received, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4pW6och
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
Fraudulent harrassment - appalling
When i cancelled they said i hadn't returned the equipment despite sending both the receipt of posting and a screenshot of delivery.
Now want to charge £90.
I sent an email with photos (again) of proof of delivery and Gordon an auto responder saying the email address isn't monitored.
Absolutely appalling and harassment that I could really do without
VIRGIN - The response you gave below is no help at all. The Whatsapp is unmonitored and doesn't have any options for 'We've fraudulently charged you' or 'You've returned the equipment, but we're billing you anyway'.
August 4, 2026
Unprompted review
Reply from Virgin Media
Hi Mel,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to receive requests to return equipment when you believe you've already provided proof that it was returned and delivered successfully. We also appreciate how concerning it is to receive further charges while trying to resolve the matter.
If you've returned equipment, you can find more information about our equipment returns process here:
👉 https://bit.ly/4w4J7WQ
If you'd like us to review the concerns you've raised regarding the equipment charge and the support you've received, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4w66GPc
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
0/5 if possible…
I have been a Virgin Media customer for three years and recently experienced weeks of intermittent broadband, forcing me to use my mobile hotspot to continue working from home.
What happened next was even more concerning. Engineers attended my property before I had even raised my complaint and informed me that my connection had apparently been sharing a cable with my neighbour. While carrying out the work, they entered my property and dug up my monoblock driveway without my knowledge or permission. I only discovered what was happening after hearing drilling outside. By then, the work had already started. They also installed a new external box, damaged brickwork and interfered with cables attached to my property.
I raised a formal complaint on 21 July and was promised a response within 48 hours. This then became 72 hours and later 7 days. Despite chasing the complaint again, I have still received no response over two weeks later.
I’m extremely disappointed by both the service and the way this complaint has been handled. The lack of communication, accountability and respect for my property has been unacceptable. I hope Virgin Media now investigates this properly and puts things right.
July 21, 2026
Unprompted review
Reply from Virgin Media
Hi Stacey,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to experience intermittent broadband issues, especially when you're relying on your connection to work from home. We also appreciate how concerning it is when work is carried out at your property and you're unhappy with the communication surrounding it.
We're sorry to hear about the concerns you've raised regarding the work completed, the impact on your property and the delays you've experienced in receiving a response to your complaint. We understand why this has left you feeling disappointed.
If you're experiencing connectivity issues, you can check for known faults and outages in your area, as well as run diagnostics on your broadband and WiFi connection, using our Service Status Checker:
👉 https://virg.in/servicechecker
You can also find help and troubleshooting advice for slow broadband and WiFi performance here:
👉 https://bit.ly/3TEHxNY
If you'd like us to review the concerns you've raised regarding your broadband service, property works and complaint handling, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4heljw3
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
I do not know where to begin
I do not know where to begin. We have been loyal customers for over 20 years and decided to move to Sky because of poor customer service and outdated equipment. Since deciding to leave, we were cut off with absolutely no notice and in trying to resolve the situation having encountered a culture of blame within virgin media, a lack of willingness to pass on an issue to managers and inability to re reconnect our service without making us commit to a further 24 month contract. I have literally spent over 7 hours on the phone to them to trying to resolve the issue and no further forward than I was at the outset.
August 3, 2026
Unprompted review
Reply from Virgin Media
Hi Ellen,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how disappointing it must be to decide to leave after more than 20 years as a customer and then experience issues with your services during the transition. We also appreciate how frustrating it is to spend significant time trying to resolve a problem, particularly when you feel that progress isn't being made and your concerns aren't being escalated appropriately.
We're sorry to hear that your experience has left you with such a negative impression after many years with Virgin Media.
If you're considering leaving Virgin Media, you can find information about the cancellation and switching process here:
👉 https://bit.ly/4hMbSEb
If you'd like us to review the concerns you've raised, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4hKjuaj
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
Not even 1 star.
Not even 1 star.
Cant get online.
Complkcated dumb questions sending me back to square 1.
Useless.
AND I AM STILL PAYING FOR A USELESS SERVICE I CANNOT ACCESS
Totally fed up
August 2, 2026
Unprompted review
Reply from Virgin Media
Hi Susan,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be when you're unable to access your services and feel stuck in a cycle of troubleshooting without getting the resolution you're looking for. We also appreciate how disappointing it is to continue paying for a service that you feel you can't use.
If you're experiencing connectivity issues, you can check for known faults and outages in your area, as well as run diagnostics on your broadband and WiFi connection, using our Service Status Checker:
👉 https://virg.in/servicechecker
You can also find help and troubleshooting advice for slow broadband and WiFi performance here:
👉 https://bit.ly/4q039Rc
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4pUBEbz
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
Harassment
Harassment. Utter Harassment all the time. Last month they called me 5 times a day everyday. And when they finally got through nothing but today took the cake.
I dont know when "no." Stopped becoming a full sentence and started becoming them "please continue even tho ive just told you I dont want it." But ive had enough. When I say no I mean fluffin no. Leave. Me. Alone.
You bunch of vultures.
August 3, 2026
Unprompted review
Reply from Virgin Media
Hi Laura,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it can be to receive repeated sales calls, particularly when you've made it clear that you're not interested. We're sorry to hear that this has left you feeling harassed and frustrated.
If you'd like to update your marketing preferences, you can do so through My Virgin Media:
👉 https://virg.in/myVM
Then go to:
Account settings > Marketing preferences > Edit my preferences
Please note that changes can take up to 28 days to take full effect.
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4hMUmQj
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
Worst provider in UK
Worst provider in UK
Paying £50, a month for internet that always dropped daily can't wait to leave
Only with them as only provider with somewhst decent speed in my area
August 3, 2026
Unprompted review
Reply from Virgin Media
Hi Ciara,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to experience daily connection dropouts, particularly when you're paying for a service that you expect to be reliable. We also appreciate how disappointing it is when you feel your options are limited by the providers available in your area.
If you're experiencing connectivity issues, you can check for known faults and outages in your area, as well as run diagnostics on your broadband and WiFi connection, using our Service Status Checker:
👉 https://virg.in/servicechecker
You can also find help and troubleshooting advice for slow broadband and WiFi performance here:
👉 https://bit.ly/4boVZ2L
If you're considering leaving Virgin Media, you can find information about the cancellation process here:
👉 https://bit.ly/4w5tONK
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4wWxVx3
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
So far, so good!
Well, it appears I am going to go against the common consensus here and say, Virgin Media used to be the pain of my life. Terrible broadband service and an even worse customer service experience when you call them. HOWEVER! Not anymore. The last few years of being with Virgin Media has been nothing but almost perfect! The fastest and best broadband service I have ever had with only one occasion where it went down but was rectified fairly quickly. TV service, the same, great with only one outage that again was rectified almost fairly quickly. Trust me, I will be back here swiftly with one star if they go back to their old ways. But for now, very happy with them.
August 3, 2026
Unprompted review
Reply from Virgin Media
Hi Michael,
Thank you for taking the time to leave a review.
We're delighted to hear that your experience with Virgin Media has improved so significantly over the years. It's great to know that you've been enjoying fast, reliable broadband and TV services, with any issues you've experienced being resolved quickly.
We especially appreciate your honesty in recognising that your earlier experiences weren't always positive and we're pleased to hear that your recent experience has restored your confidence in our services.
Thank you again for sharing your feedback and for continuing to choose Virgin Media. We hope your services continue to perform as expected.
No loyalty to customers double up prices constantly ringing you and laugh when they wake you up daily when you explain you work nights
Worst customer service no point trying to get through never speak to real person and when you do no answers just scripted reply . Once a customer no longer cared about
July 28, 2026
Unprompted review
Reply from Virgin Media
Hi Billy,
We're sorry to hear about your friend's experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be when repeated sales calls continue after requests for them to stop, particularly when they impact work and rest patterns. We also appreciate how concerning it is when a contract ends, monthly charges increase, and you're waiting for a response while dealing with a change in personal circumstances.
You can view the latest offers available to existing customers here:
👉 https://bit.ly/4wDrA9h
If your friend would like to update their marketing preferences, they can do so through My Virgin Media:
👉 https://virg.in/myVM
Then go to:
Account settings > Marketing preferences > Edit my preferences
Please note that changes can take up to 28 days to take full effect.
If you'd like us to review the concerns raised regarding the account, pricing and support received, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4wDr7E6
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
Needed to set up direct debit again and…
Needed to set up direct debit again and make a payment. Sneha did everything perfectly and made sure all my questions were answered. Thank you very much 🫶🏻
August 3, 2026
Unprompted review
Reply from Virgin Media
Hi Sobi,
Thank you for taking the time to leave a review.
We're delighted to hear that Sneha provided such a positive experience. It's great to know that she was able to help you set up your Direct Debit, process your payment and ensure all of your questions were answered.
We'll be sure to pass your kind feedback on to Sneha and her management team, as recognition like this means a great deal to our colleagues.
Thank you again for sharing your experience and for choosing Virgin Media. 💜
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.