Have tried all day to speak to a human instead of the bot which is useless. Virgin media sent me a message offering a free upgrade from hub 3 to hub 5 . Details on how to apply in my email but noth... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Oh my goodness here we go again. Received an email on 6th June to say our broadband would stay the same price until August 2027 and no need to get in contact with them. Then Received a text message to... See more
Company replied
The chat on their app is horrendous it disconnects you when your phone screen goes inactive or if you switch to another app while you're waiting for a reply . And you can't pick up where you left of... See more
Company replied
After 7 years with Virgin media I finally left, after they attempted to virtually double my broadband bill. Each contract end, having the same conversation and fight to get a reasonable price when t... See more
Company replied
Company details
Written by the company
Virgin Media helps homes across the UK stay connected and entertained with broadband, TV and home phone services. We know reliable connectivity matters every day, whether you are working from home, streaming, gaming or keeping in touch. We focus on making it easy to join, set up, manage your account and get support when you need it. We read the feedback you leave here on Trustpilot and use it to improve. When things do not go to plan, our aim is to put them right as quickly and clearly as we can.
Contact info
500 Brook Drive, RG2 6UU, Reading, United Kingdom
- 0345 454 1111
- www.virginmedia.com
1.5
Bad
106K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Virgin has the worst service of any…
Virgin has the worst service of any company I have dealt with. I get my broadband from them and it is not working. It is almost impossible to find a way to contact them. The only way I can deal with It is to find another provider Appalling
July 30, 2026
Unprompted review
Reply from Virgin Media
Hi Martin,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be when your broadband isn't working and you're finding it difficult to get the support you need. Reliable connectivity is important, and we're sorry to hear that your experience has left you feeling this way.
If you're experiencing connectivity issues, you can check for known faults and outages in your area, as well as run diagnostics on your broadband and WiFi connection, using our Service Status Checker:
👉 https://virg.in/servicechecker
You can also find help and troubleshooting advice for slow broadband and WiFi performance here:
👉 https://bit.ly/4wyAnJS
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4biNVR5
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
PRICES INCREASING WITHOUT CUSTOMER…
PRICES INCREASING WITHOUT CUSTOMER KNOWLEDGE... WHAT A PATHETIC SERVICE. SPEED AND SIGNAL IS PERFECT BUT REST IS RUBBISH. PRICES SO HIGH.
July 30, 2026
Unprompted review
Reply from Virgin Media
Hi Lukasz,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We're pleased to hear that you're happy with the speed and signal of your service. However, we understand your concerns regarding pricing and are sorry to hear that increases to your monthly costs have left you feeling disappointed.
You can view the latest offers available to existing customers here:
👉 https://bit.ly/4wzGQ7j
If you'd like us to review your package and discuss your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4bhrAn2
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Very disappointing service from Virgin…
Very disappointing service from Virgin Media. The internet is extremely slow and keeps cutting off throughout the day. This is now the 5th time I have had this issue, and nothing has improved. The same broadband problems keep happening again and again. It is unreliable and very frustrating, especially when working or streaming. For the price paid, this level of service is unacceptable. I would not recommend to everyone and I will not go ahead in future.
July 30, 2026
Unprompted review
Reply from Virgin Media
Hi Kabir,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to experience repeated broadband issues, particularly when the connection is slow, keeps dropping out, and the same problem has occurred multiple times. We also appreciate how disruptive this can be when you're trying to work, stream content, or simply rely on a stable internet connection.
If you're experiencing connectivity issues, you can check for known faults and outages in your area, as well as run diagnostics on your broadband and WiFi connection, using our Service Status Checker:
👉 https://virg.in/servicechecker
You can also find help and troubleshooting advice for slow broadband and WiFi performance here:
👉 https://bit.ly/4bhrE6g
If the issue persists, we'd like the opportunity to investigate this further. Please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4yUZeJq
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
I wonder y we turn our backs on pay tv
After ringing virgin media about upgrading my package for sports and movies I think I found out why people are giving up on pay tv for the movies on there own £21 a month and for sports it's an extra £31 a month that's £52 just on 2 add ons now b4 virgin reply saying that's what sky wants us 2 charge how about this say no we value our customers and we aren't going to let you rip them off and also don't forget ur charger is on top of the price its pure greed I turned them down im not paying £52 a month on them 4 that price i could get every streaming service twice for that
July 30, 2026
Unprompted review
Reply from Virgin Media
Hi David,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how disappointing it can be when you're looking to add additional services to your package and find that the costs don't represent the value you're looking for. We appreciate your concerns regarding the pricing of premium TV content and understand why you've decided not to proceed with the upgrades.
You can view the latest offers available to existing customers here:
👉 https://bit.ly/4pPMGyQ
If you'd like us to review your package and discuss the options available to you, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4pLXttK
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Wonderful service right through
Wonderful service right through
Josh was a lovely young man, very professional and polite
July 28, 2026
Unprompted review
Reply from Virgin Media
Hi Jaq,
Thank you for taking the time to leave a review.
We're delighted to hear that Josh provided such a positive experience. It's great to know that he was professional, polite and made such a good impression.
We'll be sure to pass your kind feedback on to Josh and his management team, as recognition like this is always appreciated.
Thank you again for sharing your experience and for choosing Virgin Media.
I’ve had 3 installation appointments…
I’ve had 3 installation appointments and my order cancelled 3 times. It’s impossible to speak to anyone in the uk.
Virgin have been emailing the incorrect email address for my local council to get permission to dig the street. I have given the call centre the correct email address twice and have now been told my installation has been cancelled for the third time as you’ve had no reply.
How many times do I have to pass on the correct email address 😡
July 30, 2026
Unprompted review
Reply from Virgin Media
Hi Cazzie,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to have your installation appointment cancelled multiple times, especially when you've already provided the information needed to progress the order. We also appreciate how disappointing it is to repeatedly contact us about the same issue and feel that no progress is being made.
We're sorry to hear that your installation has been delayed and that difficulties with communication have left you feeling frustrated with the process.
We'd like the opportunity to review the concerns you've raised regarding your order and installation. Please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4h7BVWe
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Steer clear for the sake of your mental health!
Impossible to get through to technical support, tried again today Thursday on chat @4.49pm, they responded to say 'you've contacted us outside our chat hours, so no agent is available. Our chat hours are Mon-Fri 9am to 5pm????? Steer clear if you want to keep your sanity!
July 30, 2026
Unprompted review
Reply from Virgin Media
Hi Siobhan,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it can be when you're trying to get technical support and are unable to connect with an agent when you expect help to be available. We also appreciate how disappointing it is when you're experiencing issues and feel that getting support is more difficult than it should be.
If you're experiencing connectivity issues, you can check for known faults and outages in your area, as well as run diagnostics on your broadband and WiFi connection, using our Service Status Checker:
👉 https://virg.in/servicechecker
You can also find help and troubleshooting advice for slow broadband and WiFi performance here:
👉 https://bit.ly/45DIgBD
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4pMxXVg
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Virgin media horrendous customer service…
Virgin media demanding return of equipment which their own technician took away. Non payment of promised £50.71 compensation for loss of TV package. Inability to resolve via their own platform. Probably switch provider as their customer service is horrendous.
July 30, 2026
Unprompted review
Reply from Virgin Media
Hi John,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to receive requests to return equipment that you believe was already collected by a Virgin Media technician. We also appreciate how disappointing it is when you're expecting compensation and feel that the matter remains unresolved despite your efforts to contact us.
If you're expecting a refund or compensation payment, you can find information about our refund process here:
👉 https://bit.ly/4h7sWEt
If you'd like us to review the concerns you've raised regarding equipment returns, compensation and the support you've received, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/3RKRBUZ
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
NEVER even consider getting your…
NEVER even consider getting your broadband from Virgin Media. In 20 years of using different providers I have never experienced such a horrendous service. Within 6 weeks of taking out broadband with them we had 2 full outages in a 4 week period. The first was for 3 days, no service at all. Then 4 weeks later it was out for OVER A WEEK! 8 days with NO internet at all. As I work from home this impacted my job massively.
After asking to leave because of having no internet at all for 11 days in a 4 week period, they tried charging us £380 for a cancellation fee. After much back and forth and multiple complaints, we were allowed to leave free off charge, and have now moved on to another provider.
Awful internet service and even worse customer service! Avoid at all costs!
July 14, 2026
Unprompted review
Reply from Virgin Media
Hi Chris,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to experience multiple prolonged outages so soon after joining, particularly when you rely on your broadband to work from home. We also appreciate how disruptive it can be when service interruptions affect both your day-to-day activities and your ability to work.
We're sorry to hear that your experience has left you with such a negative impression of both the service and the support you received while trying to resolve the issue.
If you're experiencing connectivity issues, you can check for known faults and outages in your area, as well as run diagnostics on your broadband and WiFi connection, using our Service Status Checker:
👉 https://virg.in/servicechecker
You can also find help and troubleshooting advice for slow broadband and WiFi performance here:
👉 https://bit.ly/4x9Sky2
If you're considering leaving Virgin Media, you can find information about the cancellation process and available options here:
👉 https://bit.ly/45w712I
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4xbmCk6
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
The Philippines services is the worst…
The Philippines services is the worst DISGUSTING service ever. My old email address was closed down back in March. I can not get into my account. My husband has gone mad and I am trying to get an injunction to have him removed from the house. So a simple pin to verify who I am would make life easier like Barclays and Natwest do. Not stupid questions set up 16 years ago! I'm 52. Please can you use a pin sent to your mobile to verify you. This system doesn't work for women fleeing the home that are trying to freeze the account that is in my name.
July 30, 2026
Unprompted review
Reply from Virgin Media
Hi Nikki,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating and stressful it must be to be unable to access your account, particularly when your contact details have changed and you're trying to manage important account matters. We also appreciate your concerns regarding the account verification process and why you'd prefer alternative methods of authentication.
We're sorry to hear that your recent interactions with our support teams have left you feeling disappointed and that you've found it difficult to get the assistance you need.
If you're having trouble accessing your online account, you can find support here:
👉 https://virg.in/myVM
We'd like the opportunity to review the concerns you've raised regarding account access and the support you've received. Please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4h5A3NU
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Poor communication
Broadband down for a day. Mixed messages being sent by Virgin Media - text message saying everything is fixed but when calling we’re told it will be fixed later. Impossible to get to talk to anyone from Virgin. Never seems to get any better.
July 30, 2026
Unprompted review
Reply from Virgin Media
Hi Colin,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to be without your broadband for a day, particularly when you're receiving conflicting updates about the status of the fault. We also appreciate how disappointing it is when you're trying to get clarification but find it difficult to speak to someone directly.
If you're experiencing connectivity issues, you can check for known faults and outages in your area, as well as run diagnostics on your broadband and WiFi connection, using our Service Status Checker:
👉 https://virg.in/servicechecker
You can also find help and troubleshooting advice for slow broadband and WiFi performance here:
👉 https://bit.ly/4botsKK
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4cb0IoV
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Engineer called upgraded the TV
Engineer called upgraded the TV. Agreed wasn't an easy task. Now have new controls. Again not easy to use and useless instructions. Virgin we are not technically minded and need better instructions. Not much to ask for
July 23, 2026
Unprompted review
Virgin Media has no honour or pride in customer service
I have complained about VM many times. Complaints to them are fobbed off with platitudes. Back in June it said it would send me a cheque for monies owed after we finished our contract with the company in January. That cheque has still not arrived. That this company customer service gets away with what it does is a disgrace.
July 30, 2026
Unprompted review
Reply from Virgin Media
Hi John,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to be waiting for a refund after leaving Virgin Media, particularly when you've already been advised that a cheque would be issued. We also appreciate how disappointing it is when you've previously raised concerns and feel that they haven't been resolved to your satisfaction.
We're sorry to hear that the cheque you were expecting has still not arrived and that this has left you with such a negative impression of the customer service you've received.
You can find information about our refund process, including how refunds are issued and expected timescales, here:
👉 https://bit.ly/4x8hzAR
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4xfxbCU
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
I phoned up as my contract is ending on…
I phoned up as my contract is ending on Oct 22 to see if I could get a new deal after a short while I was offed a discount of £1 on the new contract I was completely dumbfounded buy this considering I've been with virgin for over 17 years, so I've found a very good deal with EE for £19 less a month I can get 1.6gb instead of 1gb and a gift card worth £160 I told the virgin person but they didn't seem interested in keeping me with them, a very sad day after all those years of faithful staying with virgin.
July 9, 2026
Unprompted review
Reply from Virgin Media
Hi,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how disappointing it must be to have been a Virgin Media customer for over 17 years and feel that your loyalty wasn't reflected in the renewal options available to you. We also appreciate how frustrating it is when you find a significantly better deal elsewhere and feel that there was little interest in retaining your custom after so many years.
We're sorry to hear that your renewal experience has left you feeling this way and that you've decided to move to another provider.
You can view the latest offers available to existing customers here:
👉 https://bit.ly/3TsO8el
If you'd like us to review your package and discuss your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4bNWbIY
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback and for your many years with Virgin Media.
The engineer Patryk was fantastic
The engineer Patryk was fantastic. He was very efficient , he got the job done very quickly. He knew exactly what he was doing . Very very pleased .
July 22, 2026
Unprompted review
Reply from Virgin Media
Hi Rachel,
Thank you for taking the time to leave a review.
We're delighted to hear that Patryk provided such a positive experience. It's great to know that he was efficient, knowledgeable and completed the job quickly while ensuring everything was set up correctly.
We'll be sure to pass your kind feedback on to Patryk and his management team, as recognition like this means a great deal to our engineers.
Thank you again for sharing your experience and for choosing Virgin Media.
I would like to give a huge thank you…
I would like to give a huge thank you to Dinesh for the outstanding support he provided. From the very beginning, he was incredibly kind, respectful, and professional. He answered every single question I had with patience and made sure I understood everything clearly.
Throughout the conversation, I genuinely felt respected and valued as a customer. Dinesh went above and beyond to help me, and his positive attitude completely turned my day around. By the end of our chat, I felt genuinely happy and relieved knowing everything had been taken care of.
In my opinion, employees like Dinesh are a huge asset to Virgin Media. He absolutely deserves recognition—and honestly, I believe he deserves a pay rise for the exceptional level of customer service he provides. Thank you again, Dinesh, for making this such a fantastic experience. You're amazing!
Kind regards
Aleks
July 30, 2026
Unprompted review
Reply from Virgin Media
Thank you for your lovely feedback Aleks. We're pleased to hear that Dinesh's patience, professionalism, and positive attitude made such a difference and we'll make sure he receives the recognition he deserves. Thanks again for sharing your experience!
Unbelievably bad customer care service
Unbelievably bad customer care service. Like other reviews on Trustpilot, Virgin are a nightmare to deaI with, I recommend anyone looking for easy - good communication DON'T PICK VIRGIN, when you Quick Switch from Virgin to another broadband company (Virgin) will constantly try to communicate with customer's, to try and stop the switch. Tough luck Virgin, your service is S---e, we have switched to"3", initial opinion of their C/Care is good.
July 30, 2026
Unprompted review
Reply from Virgin Media
Hi Wayne,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it can be when you're switching providers and feel that the communication you receive doesn't meet your expectations. We're also sorry to hear that your overall experience with Virgin Media has left you with such a negative impression.
If you're considering leaving Virgin Media, you can find information about the switching and cancellation process here:
👉 https://bit.ly/45gKkjb
If you'd like to update your marketing preferences, you can do so through My Virgin Media:
👉 https://virg.in/myVM
Then go to:
Account settings > Marketing preferences > Edit my preferences
Please note that changes can take up to 28 days to take full effect.
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/44XJAz6
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Impossible to speak to a human at virgin media.
Have tried all day to speak to a human instead of the bot which is useless. Virgin media sent me a message offering a free upgrade from hub 3 to hub 5 . Details on how to apply in my email but nothing shows. The same offer is on my account when using the app but nothing
shows way to get in touch with a living being at virgin media . Terrible customer service .
Have tried numbers given 150 unable to connect. Telephone number is to a bot not a human. Watsap is also only a messaging system cannot speak to a person on the phone
July 29, 2026
Unprompted review
Reply from Virgin Media
Hi Ian,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it can be when you're trying to take up an offer on your account and are unable to find the information you need. We also appreciate how disappointing it is when you're looking for support but feel unable to speak to someone directly to resolve the issue.
If you're having trouble accessing details of an offer you've received by email or through My Virgin Media, we'd like the opportunity to review this further.
Please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4fCYkZ1
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Transfering over from sky ATM !!! Don't !!!
Transfering over from sky ATM !!!! Whish id never bothered!
1. Given install date of 28th ( adult needs to be home )
2. They arrived on the 27th ( I wasn't home ) after visit (27th)they said they would need construction work to fit cable ( we have 2 access points and they only checked one , one is blocked but the other isn't... Sky informed me of this as they had the same problem, but they sorted it without issue) then updated install date as 11th aug .
3 . Online advisor said they'd be back on the 28th .
4. You guessed it no show on the 28th .
5 . Spoke to advisor ( hard to understand)who promised they be back 29th ...
6 . Yep no show 29th !
7. Online chat said they be here tomorrow 30th .
They keep telling me I don't need to be in but the engineers missed the second access point the first time so I do need to be in .
I've now wasted nearly the whole week sorting something out that had they turned up when arranged it could have all been sorted .
July 28, 2026
Unprompted review
Reply from Virgin Media
Hi Nigel,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to have your installation delayed, receive conflicting information about appointment dates, and spend so much time trying to get updates. We also appreciate how disappointing it is when you've arranged your time around visits and feel that progress isn't being made.
We're sorry to hear that your experience switching to Virgin Media has not met your expectations and that you've had to spend so much time chasing updates regarding your installation.
If you'd like us to review the concerns you've raised regarding your order and installation delays, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4wu86DY
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Absolutely disgusting customer service
Absolutely disgusting customer service.
I have emailed, no joke, over 10 times trying to receive a response. Virgin Media do not cover the area I am moving to, and despite showing them proof of new tenancy etc have still charged me over £600!!! Do you think I can get a hold of anyone or a response? Not at all. It doesn't seem to matter who I speak to or email.
July 20, 2026
Unprompted review
Reply from Virgin Media
Hi Marissa,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to be moving home to an area where Virgin Media services aren't available and then find yourself concerned about charges on your account. We also appreciate how disappointing it is to send multiple emails and feel that you're not receiving the responses or support you're looking for.
We're sorry to hear that this has left you feeling let down, particularly after providing documentation relating to your move.
If your move is taking place outside of our network, you can find information about moving home and the options available here:
👉 https://bit.ly/4x9j81t
If you'd like us to review the concerns you've raised regarding the charges and the support you've received, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4wz0JeG
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.